Most of the time, we have come across a situation where we see that mails are seen when you log in to Mail Server. However, when we access the email account from the MS Outlook application, those mails are not yet downloaded from the server. You even notice that emails are sent through outlook. However, the emails are not received.
In this article let us discuss different ways of fixing the Issue with downloading the emails in MS Outlook.
Fix 1: Check your Internet connection
Make sure that the internet connection is up and running. If you see some issues with your internet, then refer to this link
If you see that you are able to run any other application requiring internet properly, and Outlook isn’t downloading emails, check the next fix.
Fix 2: Check the Mail Server
Most of the time this happens because of the Mail server. At times, the mail server fails repeatedly while dealing with heavy attachments or big emails.
Before proceeding to the next fix, make sure to check the status of your mail server.
You can check the status with the IT admin/ Network Admin in your organization. You can even directly contact your email provider.
Providers like Google, Microsoft display their server status online
Fix 3: Use Send/Receive option
Some users have reported that this fix helped them solve the issue with receiving emails.
Step 1: Open the MS Outlook Application
Step 2: Click on Send/Receive menu option
Step 3: Click on Send/Recieve All folders two to three times
Step 4: Click on Send/Receive Groups, and from the drop-down choose Inbox
Check if the mails started downloading. If this did not help, check the next fix.
Fix 4: Alter the Account Setting
Step 1: Open the MS Outlook application on your PC
Step 2: Click on the File menu as shown below
Step 3: In the windows that show up, go to the Info tab
Step 4: Select Account Settings
Step 5: Then click on Account Settings again from the drop-down as shown below
Step 6: In the Account Settings that shows up, click on the account that is not able to download the emails
Step 7: Click on the Repair option and follow the instructions.
Check if this resolves the issue. If not try the next fix.
Fix 5: Update Microsoft Outlook
Step 1: Open Outlook Application
Step 2: Click on the File menu option
Step 3: In the appearing window, Select the Office Account from the left-hand side
Step 4: Click on Update Options
Step 5: From the drop-down menu choose Update Now
Step 6: Wait till the updates finish installing in the system
Step 7: Restart the application and check if the emails are downloading now.
That’s All. We hope this article has been informative. Kindly comment and let us know which of the above methods helped.
Thank you for Reading.
Anusha Pai is a Software Engineer having a long experience in IT industry and having a passion to write.