Error Code 0x800700e9 When Installing Games From Xbox App / Microsoft Store Fix

Many users have noticed seeing an error code 0x800700e9 when they try to install any games using either the Xbox App or the Microsoft Store on their Windows 11/10 PC. It has been reported that users are seeing the message “Something unexpected happened” along with the above error code.


ADVERTISEMENT

Are you facing this issue where you are not able to download and install games using Xbox/Store on your Windows computer? Go ahead and read this article to find the troubleshooting methods that can help you fix this problem. Before moving ahead try the workarounds mentioned below.

Workarounds

 

1. Make sure that you are using the same account to log in for both Microsoft Store and Xbox app.

Sign out and sign in back with the same account in both apps. Then, try to install the game and check if the error is resolved.

2. If you are trying to install the game from the Xbox app and getting the error, then open the Store and try installing the game from the Store library.

In case you were using the Store to install the game on your PC, then open Xbox, search for the game, and try installing it from Xbox.

3. Check if your Windows is up to date by checking for updates to the installed version on your PC.

Method 1 – Make Changes in the Registry

 

It is always recommended to create a backup of your registry before making any changes so that you reset the registry to the previous working state if any issues occur. Follow the steps mentioned here to make a registry backup.

 

Step 1. Press the Windows key on your keyboard.

Type registry editor in the Windows search box.

Step 2. Click on Registry Editor in the search results displayed to you.

If you are prompted by UAC for permissions, click on Yes.

 

Windows Search Registry Editor Min

 

Step 3. Navigate to the location mentioned below using the folders in the left pane.

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DoSvc

Step 4. Once you have the DoSvc folder highlighted, move to the right side and look for an entry named Start.

Step 5. Double-click on Start to edit its value.

 

Registry Services Dosvc Start Min

 

Step 6. In the Edit window, change the Value data to 3.

Then, click on OK.

 

Registry Modify Start Value Min

 

Step 7. Now go back to your Xbox app and cancel all the pending installations here.

 

Xbox Manage Installs Cancel All Installations Min

 

Reboot your computer.

After the system starts up, look for the game you want in the Xbox app and try installing it.

 

 

Method 2 – Check the Date, Time Zone, and Region Settings

 

Step 1. Right-click on the date at the right end of your system tray on your taskbar.

Select Adjust date and time.

 

System Tray Time Adjust Date Time Min

 

Step 2. Turn on the toggle associated with Set time automatically.

Step 3. Select the right time zone using the dropdown next to Time zone.

Step 4. Now, click on the Sync now button in the Additional settings.

 

Date Time Turn On Time Automatically Sync Now Min

 

Step 5. Click on Language & Region at the bottom.

 

Date Time Select Language Region Min

 

Step 6. In the Region section, make sure that you choose the correct country from the dropdown next to Country or region.

Now, check the error code is fixed by trying to install the game.

 

Language Region Select Region Country Min

 

 

Method 3 – Reinstall Windows Default Apps

 

Step 1. Press Windows + R to open the Run dialog.

Step 2. Type powershell and press Ctrl + Shift + Enter to run PowerShell as an administrator.

 

Run Powershell Min

 

Click on Yes when prompted by UAC for permissions.

Step 3. Copy and paste or type the command below and hit Enter to execute it.

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Step 4. Wait for Windows to reinstall and re-register all the default built-in apps on your PC.

If you see any errors in red during this process, then ignore them.

 


ADVERTISEMENT

Powershell Reinstall All Defaults Apps Min

 

Step 5. Once the process is complete, close PowerShell.

Restart your system and then try installing the game.

 

Method 4 – Delete the Microsoft Store Local Cache Files

 

Step 1. Open the File Explorer using Windows + E key combination.

Step 2. Copy and paste the path below into the File Explorer’s navigation bar.

C:\Users\%username%\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

 

File Explorer Paste Path Appdata Packages Store Min

 

Step 3. Once you are in the above Microsoft Store folder, right-click on the LocalCache folder and tap on the Delete (bin) icon to remove the folder.

 

File Explorer Paste Path Appdata Packages Store Delete Local Cache Folder Min

 

Step 4. Restart your computer after the folder is deleted.

After the system starts up, check if the error code is fixed.

 

Method 5 – Repair/Reset the Xbox App and Microsoft Store

 

Step 1. Hit the Windows key on your keyboard and type in Xbox in the search box.

Step 2. Right-click on Xbox App in the search result and choose App settings.

 

Windows Xbox App Settings Min

 

Step 3. On the page that opens, scroll down to the Reset section.

Step 4. Click on the Repair button which will repair the app without deleting the app’s data.

 

Xbox Repair App Min

 

Step 5. After repair, check if you are able to perform the game install.

Step 6. If it still does not work, then perform the above steps and go to the Xbox app Advanced options and click on the Reset button.

Click on Reset again to confirm the process.

 

Xbox Reset App Min

 

Perform the same set of steps above to repair and reset the Microsoft Store.

 

Method 6 – Update Xbox App/Store

 

Step 1.  Open Microsoft Store on your PC.

Step 2. Click on the Library tab at the bottom left of the Store window.

Step 3. Now, at the top-right click on the Get updates button.

Step 4. Wait for all the apps to be updated.

Try installing the game to check if the error is resolved.

 

Store Library Get Updates Min

 

 

Method 7 – Install Xbox Identity Provider and Gaming Services

 

Install Xbox Identity Provider

 

Step 1. Click to download Xbox Identity Provider.

Step 2. Click on the Get in Store app button to download and install Xbox Identity Provider.

 

Xbox Identity Provider Get Store In App Min

 

Step 3. When prompted to open Store, click on Open Microsoft Store.

 

Xbox Identity Provider Get Store In App Open In Store Min

 

Step 4. This opens up Store and if the app is not installed you will see the Get button.

If it is not installed then, click on Get.

Wait for the download to complete and install the app.

 

Uninstall and Reinstall Gaming Services

 

Step 1. Tap on the Windows Start button on your taskbar and type powershell in the search box.

Step 2. Right-click on Windows PowerShell in the search result and choose Run as administrator.

When prompted by UAC for permissions click on Yes.

 

Windows Search Powershell Min

 

Step 3. Copy-paste the following command and hit Enter to uninstall the remains of Gaming services.

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Step 4. Now, copy-paste the below command and hit Enter.

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Step 5. This opens Microsoft Store on your PC with the Gaming services page.

 

Powershell Uninstall Gaming Services Min

 

Step 6. Now, click on Install to install the Gaming Services.

Wait for it to download and complete the installation.

Check if the error is fixed while installing the game.

 

Store Install Gaming Services Min

 

 

Method 8 – Check all Related Services

 

Step 1. Press Windows + R to open Run.

Step 2. Type services.msc and hit Enter to open Services.

 

Run Services App Min

 

Step 3. In the list of services, look for Delivery Optimization.

In the Status column, check if it is Running.

 

Services Delivery Optimization Min

 

 

If it is not Running, then right-click on the service and click on Start.

 

Services Delivery Optimization Start Min

 

If it is already running, then right-click and select Restart to restart the service.

 

Services Delivery Optimization Restart Min

 

Step 4. Look for service IP Helper in the list.

Double-click on it to open its Properties.

 

Services Ip Helper Min

 

Change the Startup type to Automatic.

Click on Apply.

If the service is not running, then click on the Start button.

Lastly, click on OK to save the changes.

 

Ip Helper Properties Min

 

Step 5. Repeat Step 4 for the services listed below.

Xbox Accessory Management Service

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service

Gaming services

Windows Update

Microsoft Store install service

Background Intelligent Transfer Service

Step 6. Now, open the Store/Xbox app and check if you are able to install the game.

 

Method 9 – Run the WSRESET Command

 

Step 1. Hit the Windows key on your keyboard.

Type wsreset in the Windows search box.

Step 2. Click on wsreset in the search results.

 

Windows Wsreset Min

 

Step 3. The above command opens a black prompt window.

The tool resets or clears Microsoft Store without changing any settings or deleting any apps.

Wait for it to complete execution.

Once complete, the black window closes and Microsoft Store opens up.

Check if you are able to install the game.

 

Method 10 – Uninstall and Re-install Xbox App/Store

 

Step 1. In the Windows search box, type xbox.

Step 2. Right-click on Xbox app and choose Uninstall.

 

Windows Xbox Uninstall Min

 

Step 3. Click on Uninstall in the confirmation prompt that opens.

 

Windows Xbox Uninstall Confirm Min

 

Step 4. After the app is uninstalled, press Windows + R to open Run.

Step 5. Type powershell and press Ctrl + Shift + Enter to open PowerShell as administrator.

 

Run Powershell Min

 

Step 6. Copy and paste the below command and hit Enter.

Get-AppxPackage -allusers WindowsStore | Remove-AppxPackage

Step 7. Reboot your PC after Windows Store is uninstalled.

 

Powershell Uninstall Store App Min

 

Step 8. After the system starts up, open PowerShell again.

Step 9. Copy-paste the command below and hit Enter.

Get-AppxPackage -allusers WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} 

Step 10. Once Store is reinstalled, you can open it.

 

Powershell Reinstall Store App Min

 

Step 11. Search for Xbox app.

Then, click on the Get button to install it.

Step 12. Check if the game installation works without any errors.

 

Store Xbox Get App Min

 

 

Method 11 – Try Installing the Game to Different Drive

 

 

Step 1. Press Windows + I to open Settings.

Step 2. With the System tab selected in the left pane, click on Storage on the right.

 

System Settings Storage Min

 

Step 3. Click on Advanced Storage Settings in the Storage Management section.

Step 4. Then, click on Where new content is saved.

 

System Settings Storage Advanced Storage Where New Content Saved Min

 

Step 5. Use the dropdown below New apps will save to and change the drive.

 

System Settings Storage Advanced Storage Where New Content Saved New Apps Save To Min

 

If you were trying to install it on the C drive, then try changing this to a different drive letter.

If you were trying to install it on some other drive, then choose C drive here.

After making the above change, try installing the game.

 

Rename WpSystem and WindowsApps folder

 

Step 1. Open File Explorer and navigate to the D drive.

Step 2. In order to rename WpSystem, right-click on it and choose Properties.

 

Wpsystem Properties Min

 

Step 3. Go to the Security tab.

Click on the Advanced button.

 

Wpsystem Properties Security Advanced Min

 

Step 4. In Advanced Security Settings, click on the Change link next to Owner.

 

Wpsystem Advanced Security Settings Change Owner Min

 

Step 5. Type Everyone in the box below Enter the object name to select.

Click on Check names.


ADVERTISEMENT

Finally, click on OK.

 

Select User0group Everyone Min

 

Step 6. Back in Advanced Security Settings, check the box next to Replace owner on sub containers and objects.

Click on Apply and then on OK.

Click on OK in any other dialogs that appear.

 

Wpsystem Advanced Security Settings Replace Owner Sub Containers App;y Min

 

Step 7. Again, open the WpSystem Properties window.

Click on Advanced in the Security tab.

Step 8. Now, click on Add below Permission entries.

 

Wpsystem Advanced Security Settings Add Permission Entry Min

 

In the Permission Entry window, click on Select a Principal.

 

Wpsystem Permission Entry Select Principal Min

 

Step 9. Repeat Step 5 as above to add a user or group.

 

Select User0group Everyone Min

 

Step 10. Back in the Permission Entry window, check the box next to Full Control under Basic permissions.

Then, click on OK.

 

Wpsystem Permission Entry Select Principal Full Control Min

 

Step 11. Click on Apply and then on OK in the Advanced Security Settings window.

Step 12. Rename the folder WpSystem to WpSystem.old

 

Wpsystem Rename Min

 

Step 13. Take ownership of the WindowsApps folder in D drive following steps 2 to 12 above.

Then, rename it to WindowsApps.old.

 

Note:

If you see any error while renaming saying that a file is open, then open Task Manager (Ctrl + Shift + Esc).

Locate Gaming Servies and click on End task.

 

Task Manager Gaming Services End Task Min

 

Go to the Services app and Stop the Gaming Services.

After renaming you can start the service again.

 

Services Gaming Services Stop Min

 

 


ADVERTISEMENT


 

Method 12 – Use TLS

 

Step 1. Open Run using Windows + R.

Step 2. Type inetcpl.cpl and hit Enter to open Internet Properties.

 

Run Command Inetcpl Min

 

Step 3. Go to the Advanced tab.

Step 4. Check all the boxes next to Use TLS 1.0, Use TLS 1.1, Use TLS 1.2, and Use TLS 1.3

Step 5. Click on Apply and then on OK.

Step 6. Try installing the game to check if the error code is fixed.

 

Internet Properties Use Tls Min

 

 

If none of the above fixes work for you, then you will need to update Windows to the latest version using the Windows media creation tool. Follow the steps in this article to use the media creation tool and perform a clean install of Windows 11 on your PC.

 

That’s it!

 

You must have been able to download and install your game using Xbox/Store without seeing the error code 0x800700e9 on your Windows 11/10 PC. Did you find this article informative and useful in resolving the error code 0x800700e9? Please let us know your thoughts and opinions in the comments section.

 

ADVERTISEMENT