Face and Fingerprint Recognition Are Not Available In This Device Error In Windows 10/11

Windows Hello is an interesting security feature that was introduced with the 2018 October Update of Windows 10. Windows Hello helps you to log into your device using facial recognition and fingerprint, instead of the same old login process with passwords.

However, many users report seeing an error message, “Face and Fingerprint Recognition are Not Available in this Device” whenever they try to log in to their Windows Hello enabled devices. Yes, even if you have a Hello enabled device, you may still see the error. So, how do you resolve this issue? Let’s see how.

Solution 1 : By installing Hello.inf


Step 1: Press the Windows key + E together on your keyboard to open the File Explorer. Now, click on This PC shortcut on the left and double-click on the C Drive on the right.


Win + E File Explorer This Pc C Drive


Step 2: Now, navigate to the location, step by step, as shown below, to find the HelloFace setup folder:



  • Double-click on Windows
  • Double-click on System32
  • Double-click on WinBioPlugIns
  • Double-click on FaceDriver


Navigate To The Location Helloface Gear Icon



Step 3: Next, right-click on HelloFace setup file with the gear icon and click on Properties.


Helloface Setup File Right Click Properties


Step 4: In the HelloFace Properties window, under the General tab, check the Type of file section. Make sure the file type is .inf.


Click OK to exit.


Helloface Properties General Type Of File Inf


Step 5: Now, right-click on the HelloFace setup file again, and click on Install in the context menu.


Helloface Right Click Install


Click Yes on the prompt and let it install. Once completed, you can restart your computer and you will no more see the error.

Solution 2 – Disable and Enable problematic USB driver

1 – Search Device manager in Search box and click on it to open device manager

2 – When device manager opens ups, just expand Universal Serial Bus controllers

3 – If you see a device with a yellow sign on it, Just double click on it

Device Min

4 – Click on Driver tab

5 – Now, click on Disable device.

6 – Wait for 20 seconds.

Disable Device

7 – Again Click on Enable device

Enable Device

If this problem is not fixed. Right click and Uninstall the driver.

Uninstal Usb

Again Click on Action and then click on scan for hardware changes

Scan Hardware Changes Action

Solution 3 – Check Credential manager service

1 – Open run by hitting Windows and R key together.

2 – Now, Type services.msc in it and hit OK.

Services Msc


3 – Now, Double click on Credential manager service

4 – Now, set startup type as automatic and click on Apply

Credential Manager Service


5 – Click on Log On Tab

6 – Check Allow services to interact with desktop

7 – Click Apply and OK

8 – Restart computer

Local Services

Solution 4 : By using Group Policy editor

If you are on a Windows 10 Pro PC, then you can check local group policy editor for this.

1. Search gepedit.msc in windows 10 search box and then click on search result.

2. Now, browse to the following location in Group policy editor from the left menu

Computer Configuration > Administrative Templates > Windows Components > Biometrics

3. Now, in the right side, double click on Allow the use of biometrics


Allow Use Biometrics Min


4. Now, choose enabled.


Enabled Allo Use Biometric Group Policy Min


5. Close editor.

Solution 5 : Reinstall Windows hello devices

You can choose to reinstall windows drivers used for Windows hello devices. These drivers are :-

  • Fingerprint scanner
  • Microsoft IR Camera Front
  • Any other Webcam related driver
  • Surface Camera Windows Hello

Now, you can uninstall these drivers in device manager and then reboot the computer to get them reinstalled. To do so, just follow the steps given below

1. Press Windows key + R together to open run.

2. Type devmgmt.msc in it and click OK.

3. Now, select the drivers, right click and choose uninstall device.

Uninstall Device Manager Drivers Min

4. Now, reboot your PC.

1 thought on “Face and Fingerprint Recognition Are Not Available In This Device Error In Windows 10/11”

  1. I got a new laptop, had everything setup, ran windows updates and this happened… called the tech support (useless) and he wanted me to go back to factory reset and skip the windows update. I’m so relieved I found this! Thank you so much the easy step-by-step instruction, it worked just as you said!

Comments are closed.