How To Fix “Face and Fingerprint Recognition Are Not Available In This Device” Error In Windows 10

Windows Hello is an interesting security feature that was introduced with the 2018 October Update of Windows 10. Windows Hello helps you to log into your device using facial recognition and fingerprint, instead of the same old login process with passwords.

However, many users report seeing an error message, “Face and Fingerprint Recognition are Not Available in this Device” whenever they try to log in to their Windows Hello enabled devices. Yes, even if you have a Hello enabled device, you may still see the error. So, how do you resolve this issue? Let’s see how.

Solution 1 : By installing Hello.inf

Step 1: Press the Windows key + E together on your keyboard to open the File Explorer. Now, click on This PC shortcut on the left and double-click on the C Drive on the right.

Step 2: Now, navigate to the location, step by step, as shown below, to find the HelloFace setup folder:

C:\Windows\System32\WinBioPlugIns\FaceDriver

• Double-click on Windows

• Double-click on System32

• Double-click on WinBioPlugIns

• Double-click on FaceDriver

Step 3: Next, right-click on HelloFace setup file with the gear icon and click on Properties.

Step 4: In the HelloFace Properties window, under the General tab, check the Type of file section. Make sure the file type is .inf.

Click OK to exit.

Step 5: Now, right-click on the HelloFace setup file again, and click on Install in the context menu.

Click Yes on the prompt and let it install. Once completed, you can restart your computer and you will no more see the error.

Solution 2 : By using Group Policy editor

If you are on a Windows 10 Pro PC, then you can check local group policy editor for this.

1. Search gepedit.msc in windows 10 search box and then click on search result.

2. Now, browse to the following location in Group policy editor from the left menu

Computer Configuration > Administrative Templates > Windows Components > Biometrics

3. Now, in the right side, double click on Allow the use of biometrics

4. Now, choose enabled.

5. Close editor.

Solution 3 : Reinstall Windows hello devices

You can choose to reinstall windows drivers used for Windows hello devices. These drivers are :-

• Fingerprint scanner
• Microsoft IR Camera Front
• Any other Webcam related driver
• Surface Camera Windows Hello

Now, you can uninstall these drivers in device manager and then reboot the computer to get them reinstalled. To do so, just follow the steps given below

1. Press Windows key + R together to open run.

2. Type devmgmt.msc in it and click OK.

3. Now, select the drivers, right click and choose uninstall device.

4. Now, reboot your PC.

Madhuparna

I find passion in writing Tech articles around Windows PC and softwares