Windows 10 users (mainly those who have just upgraded their Windows 10) are facing an issue as they are denied to log in to their account. An error message stating “We can’t sign in into your account” is denying them access their account. If you are facing the same issue on your computer and looking for a solution, you are in the right place. This error usually occurs when Windows receives a major update (like Windows Update 1903) . Don’t worry there are fixes available to solve your problem. Attempt these solutions to solve your problem. But before going ahead to the main solutions, don’t forget to attempt these workarounds which may solve your problem with minimal efforts.
1. Sometimes, Antivirus blocks your access to your account. Temporarily disable the antivirus you are using on your computer and try accessing your computer.
2. Virus/malware can cause this problem on your computer. Full scan your computer files and reboot your computer after the completion of your scan.
After attempting these fixes, if you still can’t access your account, go through these fixes-
Fix-1 Change the Value Data of ProfileImagePath-
You can fix your computer by fixing the corrupted files on your computer. To do so, follow these steps minutely on your computer.
1. Press Windows+R to launch Run, and type “cmd” and press Ctrl+Shift+Enter to open Command Prompt window as an Administrator.
2. In Command Prompt window, and copy and paste this command and hit Enter.
net user administrator /active:yes
3. Restart your computer. Sign in with an administrator account on your device.
4. Press Windows key+R to launch Run, and type “regedit” and hit Enter. Register Editor window will open.
5. Navigate to this location on the left pane of Registry Editor,
6. Now, as you expand “ProfileList” you will see list of sub keys named as “S-1-5-yy-xxx…” (like “S-1-5-21“or “S-1-5-18” ). Now, click on each of the keys and on the right pane of each of the sub keys,try to find “C:\Users\%Your account/user name%” as the Data of an Expandable String Value called “ProfileImagePath“.
(Just for an example, If your account name is “Sambit” then you will find the value data as “C:\Users\Sambit“. in the “ProfileImagePath“).
7. Now, on the left pane right click on the sub key which contains “C:\Users\%Your account/user name%” and click on “Delete” to delete the key.
8. Now, again on the left pane of the Registry Editor, try to find the sub key which contains “C:\Users\%AccountName.ComputerName%” ( Example- “C:\Users\Sambit.Dell” ) as Data of “ProfileImagePath“.
9. Double click on the “ProfileImagePath” and in the Value Data remove the .(Dot) and the Computer Name and click on “OK” to save the changes.
(Example- If your account name is “Sambit” and your Computer name is “Dell“, and you see the data of “ProfileImagePath” as “C:\Users\Sambit.Dell” then double click on “ProfileImagePath” and change the Value Data to “C:\Users\Sambit” and then click on “OK” to save the changes).
Close Registry Editor window.
10. Press Windows Key+E to open File Explorer window. Now, in click on “View” in the Menu bar and then click on “Options“.
11. Now, in the Folder Options window, check the option “Show Hidden Files” and uncheck the option “Hide Protected operating system files“.
12. Now, press Windows Key+E to File Explorer window. Then, copy these four files from”C:\Users\%AccountName.ComputerName%” folder (e.g. from “C:\Users\Sambit.Dell“) and paste them in the “C:\Users\%AccountName%” folder (e.g. to “C:\Users\Sambit“):
NTUSER.DAT NTUSER.DAT.LOG1 NTUSER.DAT.LOG2 NTUSER.INI
13. Restart your computer.
Now, sign in to your original account and you should be able to sign in without any error.
If still you are facing this issue then go for our next solutions.
Fix-2 Uninstall previous Windows Updates-
If your computer has received an recent Windows Update then it is possible that the update is causing the issue with Sign in problem you are currently facing on your device. Follow these easy steps to uninstall the recent Windows updates from your device.
1. Press Windows Key+R to launch Run, and type “appwiz.cpl” and hit Enter.
2. Now, on the left pane of Programs and Features window, click on “View Installed Updates“.
3. Now, in Installed Updates window, under “Microsoft Updates” section, notice the recent updates (look for the column “Installed On” ). Double click on the most recent update to uninstall it.
4. Click on “Yes” to uninstall the update.
Windows will uninstall the update. Your computer will be restarted after uninstalling the update.
After rebooting your computer check if you are still facing the issue or not. Go for the next fix if your issue still remains unsolved.
Fix-3 Use System Restore on your computer-
If uninstalling Windows Update has not worked out for you, running a System Restore on your computer can solve the problem for you. It will restore you computer to a previous date, on which your device was running properly. Follow these easy steps to do it-
1. Press Windows Key+R and type “sysdm.cpl“, and hit Enter.
2. In the System Properties window, click on “System Protection” tab and then click on “System Restore” . Then click on “Choose a different restore point“. Then, click on “Next“.
3. Click on the System Restore point you want. Now, click on the “Next“.
6. Click on “Finish” to finish the process. This will restore your system to the system restore point you have selected. Your problem should be solved.
Wait patiently as this process will take some time.
Your problem should be solved.
If you are still unable to sign in to your account, you can check if you have any Windows Update pending on your computer.
Fix-4 Wait for Windows Update process to complete-
Check if any Windows Update is pending or not. Sometime, Window releases update to fix the bugs of Windows Update. So, if any of Windows Update is pending, install the Windows Update and then check if you can sign in to your account without any error.
1. Press Windows key+I to open Settings on your computer. Click on “Update & Security” settings.
2. On, the right pane, click on “Check for Updates“.
3. Windows will check for updates, and then it will download the updates and let you choose a time to restart your computer to complete the update procedure.
Wait till the whole update process is complete. Then after rebooting your computer check if you can access your account without any error.
Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems.