[FIX] : MS Outlook Keeps Asking for Password

One of the most common and annoying issues that most Outlook users have noticed is the Outlook prompting for Password every single time you open Outlook. This happens because of the following reasons :

  • If the password that has been entered and saved is incorrect
  • If you have updated your password on the web and that has not been updated on your PC
  • Unstable network connections are also known to cause this issue.

In this article, we have compiled a list of fixes that can help you overcome the Outlooks asking for Password issue

Fix 1: Ensure Always prompt for logon credentials option is not selected

Step 1: Open the MS Outlook application.

Step 2: Click on File Menu Option


File From Menu


Step 3: Click on Account Settings 

Step 4: From the drop-down, choose Account Settings



Outlook Account Settings



Step 5: In the Account Settings window that opens, select your account and then click on Change



Change Account


Step 6: In the Exchange Account settings window, click on More Settings


More Settings


Step 7: In the appearing window, go to the Security tab

Step 8: Under the User identification section, untick the Always prompt for logon credentials 

Step 9: Click on OK


Always Prompt For Logon Credentials


Step 10: In case you are using a POP or IMAP account,  then make sure Remember Password option is checked.

Fix 2: Remove the login credentials from Credential Manager

Step 1: Close the MS Outlook application if it is open

Step 2: In the search bar next to the start symbol, type Credential Manager

Step 3: Click on the Credential Manager 


Credential Manager



Step 4: Select Windows Credentials


Windows Credentials


Step 5: Scroll down to the Generic Credentials section.

Step 6: Under this section, locate the username wrt to the Outlook account.

Step 7: Click on the downward arrow next to its name.

Step 8: You can either choose to Edit the password or Remove and Re-add the password.


Edit Remove


Locate all Microsoft, Outlook and OneDrive, as well as Skype for Business credentials and choose Remove

Step 11: To remove, click on the Remove button.

Step 12: In the confirmation dialog box that appears, click on OK



Confirmation Dialog Box

Now, Restart Your computer

Step 13:Re-open the Outlook Application

Step 14: You will be prompted for the password. This is because we have deleted the saved password from the credential manager.

Step 15: Enter your password. From now on, if you close and reopen Outlook, it shouldn’t prompt for the password.

Fix 3 – Rename .ost file

1 – Press Windows and R key to open RUN.

2 – Paste the path given below and click OK.


Outlook Run Path Min

3 – Locate .ost file and rename that file.

Note: – Make sure all hidden files are unhidden to locate that

4 – Reboot your computer.

5 – Open Outlook again.

Fix 4: Create a New Outlook Profile

Step 1: Open the Run Dialog using the keys Windows and R.

Step 2: Type control and press the Enter key.



Step 3: In the search bar located at the top right corner of the Control Panel window, search for Mail. Click on the Mail option that shows up.



Mail Option



Step 4: In the Mail Setup window that opens, click on the Show Profiles as shown below.


Show Profiles


Step 5: Click on the Add option.



Add Profile



Step 6: Enter the desired name, and press Enter.



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Step 7: Ensure the newly created Profile is selected.


Select Profile


Step 8: Add your account to MS Outlook.

Fix 5: Run Outlook in Safe Mode

Sometimes ceratin Add-Ins might cause this issue. In order to Troubleshoot that Run Outlook in Safe Mode.

Step 1: Open the Run Dialog holding the keys  Windows+r.

Step 2: Type outlook.exe /safe, and press OK.




Step 3: Now, the Outlook opens in safe mode where all the Add-Ins have been disabled. If the error is not shown, it means that some Add-on is responsible for the issue.

Step 4: Click on the File menu option as shown below


File From Menu


Step 5: In the window that shows up, select Options





Step 6: In the Outlook Options window, choose Add-ins from the left-hand side menu

Step 7: Choose COM Add-ins from the drop-down located at the bottom of the window and click on the Go button



Manage Add-ins



Step 8: Untick all the plugins as shown below and click on OK



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Step 9: Now, enable one add-in at a time and check which add-in is causing the problem.

Step 10: Once, the add-in is identified uninstall and re-install the Addon and check if the issue resolves.

Fix 6: Repair MS Office Application

Step 1: Hold the keys Windows+r

Step 2: In the Run Dialog, type appwiz.cpl, and press Enter key


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Step 3: In the Program and Features Window, locate Microsoft Office Suite or Microsoft 365


Change Option


Step 4: If the UAC pops up asking for permissions, click on Yes

Step 5: In the appearing window, click on Quick Repair

Step 6: Click on Repair


Quick Repir


Step 7: Check to see if the issue has been fixed. If not, try Online Repair. 

If the issue is encountered due to a corrupted Outlook application, this should help.

Fix 7: Update Outlook Application

Step 1: Open the MS Outlook Application.

Step 2: Click on File from the top menu options.


File From Menu


Step 3: In the appearing window, Select the Office Account from the left-hand side.

Step 4: Click on Update Options.

Step 5: From the drop-down menu choose Update Now.


Update Office Min

Step 6: Wait for the updates to finish installing the system.

That’s All.

We hope this article has been informative. Thank you for Reading.

Kindly comment and let us know the fix that helped.