This Item Is In A Format We Don’t Support 0xc004f011 Fix

A few windows users when trying to play a video file they face the error “Choose something else to play. This Item Is in a Format We Don’t Support 0xc004f011” This probably could be a missing codec error, unsupported file format or sometimes it also may be due to outdated drivers, etc. But this can be solved. In this article, we have different methods to get rid of the error. Try it out and solve the issue. Let us start!

Method 1: Restart Your System

Fewer times just a restart will make the issue solved. So give it a try and check if the codec errors are fixed. Close all the applications and if the background process is running close it as well. To do that,

Step 1: Right-click on the windows taskbar and click on Task Manager.


Task Manager


Step 2: In the opened window under the processes tab right click on the applications and click on end task.


End Task


Step 3: Restart the system and check if the issue still exists. If yes, then continue with other methods mentioned below.

Method 2: Check For Windows Update


Step 1: Open the Windows Settings using Windows + I keys together and click on Update & Security


Update Security


Step 2: By default Windows Update screen will open, click on Check updates 


Check Updates


Step 3: If there are any updates it will get installed. Now restart the system and check if the issue is solved

Method 3: Enable Windows Media Player


Step 1: Open the Run prompt using Windows + R keys together, type control, and hit enter.




Step 2: The control panel will open, on the right side in the view by dropdown select large icons.


Large Icons


Step 3: Click on Programs and features.


Programs Features


Step 4: On the left click on Turn Windows features on or off


Turn Windows On


Step 5: In the appeared window, scroll down and find Media Features and expand it by clicking on the Plus mark beside it


Media Features


Step 6: Click on the checkbox beside Windows Media Player  to enable it and click on OK


Windows Media Player


Step 7: Wait for it to apply the changes. When it is done a message will appear saying Windows completed the requested changes

Step 8: Restart your system and check if the issue is resolved.

Method 4: Delete The Temporary Files And Unwanted Files From The System


Step 1: Open the Run prompt using Windows + R keys together, type temp, and hit enter




Step 2: Select all the temp files using Ctrl + A keys and press delete to get rid of them




Step 3: To remove the junk files, open windows settings using Windows + I keys together and click on System




Step 4: From the left click on Storage 




Step 5: On the right, enable the toggle bar which is below Storage by clicking on it to free up space

Step 6: Click on Configure storage sense or run it now


Toggle Bar


Step 7: From the run storage sense dropdown, select when you want to run the clean-up


Storage Sense


Step 8: In the Temporary files section select the checkbox beside delete temporary files that my apps aren’t using also you can select from the dropdown how many days you want to keep the files


Temp Files


Step 9: Click on Clean now to start the clean-up process


Clean Now

Method 5: Update The Graphics Driver


Step 1: Open the Run prompt using Windows + R keys together, type devmgmt.msc and hit enter


Device Manager


Step 2: It will open the Device Manager window, expand Display adapters by clicking on the arrow beside it

Step 3: Right-click on the Graphics adapter and click on Update driver


Update Driver


Step 4: Click on Search automatically for drivers


Search Drivers


Step 5: Click on Search for updated drivers on windows update. If this doesn’t show up any new updates, then go back and follow Step 1 to Step 3


Search Update Drivers


Step 6: Then click on Browse my computer for drivers


Browse Driver


Step 7: Click on Let me pick from a list of available drivers on my computer


Available Drivers


Step 8: Select the suitable model and click on next and follow the onscreen instructions to finish the process.


Select Model Driver


Step 9: Restart the system and check if the issue is solved.

Method 6: Use Different Media Players

If you are sure that the video file you want to open does not have any issue then try using another media player like VLC Media Player, Media player classic, etc. Install a different media player and open the video file in it and check if the issue is solved.


That’s it! I hope this article is helpful and let us know which of the above method solved your problem.