This Item Is In A Format We Don’t Support 0xc004f011 Fix

A few windows users when trying to play a video file they face the error “Choose something else to play. This Item Is in a Format We Don’t Support 0xc004f011” This probably could be a missing codec error, unsupported file format or sometimes it also may be due to outdated drivers, etc. But this can be solved. In this article, we have different methods to get rid of the error. Try it out and solve the issue. Let us start!


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Method 1: Restart Your System

Fewer times just a restart will make the issue solved. So give it a try and check if the codec errors are fixed. Close all the applications and if the background process is running close it as well. To do that,

Step 1: Right-click on the windows taskbar and click on Task Manager.

 

Task Manager

 

Step 2: In the opened window under the processes tab right click on the applications and click on end task.

 

End Task

 

Step 3: Restart the system and check if the issue still exists. If yes, then continue with other methods mentioned below.

Method 2: Check For Windows Update

 

Step 1: Open the Windows Settings using Windows + I keys together and click on Update & Security

 

Update Security

 

Step 2: By default Windows Update screen will open, click on Check updates 

 

Check Updates

 

Step 3: If there are any updates it will get installed. Now restart the system and check if the issue is solved

Method 3: Enable Windows Media Player

 

Step 1: Open the Run prompt using Windows + R keys together, type control, and hit enter.


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Control

 

Step 2: The control panel will open, on the right side in the view by dropdown select large icons.

 

Large Icons

 

Step 3: Click on Programs and features.

 

Programs Features

 

Step 4: On the left click on Turn Windows features on or off

 

Turn Windows On

 

Step 5: In the appeared window, scroll down and find Media Features and expand it by clicking on the Plus mark beside it

 

Media Features

 

Step 6: Click on the checkbox beside Windows Media Player  to enable it and click on OK

 

Windows Media Player

 

Step 7: Wait for it to apply the changes. When it is done a message will appear saying Windows completed the requested changes

Step 8: Restart your system and check if the issue is resolved.

Method 4: Delete The Temporary Files And Unwanted Files From The System

 

Step 1: Open the Run prompt using Windows + R keys together, type temp, and hit enter

 

Temp

 

Step 2: Select all the temp files using Ctrl + A keys and press delete to get rid of them

 

Delete

 

Step 3: To remove the junk files, open windows settings using Windows + I keys together and click on System

 

System

 

Step 4: From the left click on Storage 

 

Storage

 

Step 5: On the right, enable the toggle bar which is below Storage by clicking on it to free up space

Step 6: Click on Configure storage sense or run it now

 

Toggle Bar

 

Step 7: From the run storage sense dropdown, select when you want to run the clean-up

 

Storage Sense

 

Step 8: In the Temporary files section select the checkbox beside delete temporary files that my apps aren’t using also you can select from the dropdown how many days you want to keep the files

 

Temp Files

 

Step 9: Click on Clean now to start the clean-up process

 

Clean Now

Method 5: Update The Graphics Driver

 

Step 1: Open the Run prompt using Windows + R keys together, type devmgmt.msc and hit enter

 

Device Manager

 

Step 2: It will open the Device Manager window, expand Display adapters by clicking on the arrow beside it

Step 3: Right-click on the Graphics adapter and click on Update driver

 

Update Driver

 

Step 4: Click on Search automatically for drivers

 


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Search Drivers

 

Step 5: Click on Search for updated drivers on windows update. If this doesn’t show up any new updates, then go back and follow Step 1 to Step 3

 

Search Update Drivers

 

Step 6: Then click on Browse my computer for drivers

 

Browse Driver

 

Step 7: Click on Let me pick from a list of available drivers on my computer

 

Available Drivers

 

Step 8: Select the suitable model and click on next and follow the onscreen instructions to finish the process.

 

Select Model Driver

 

Step 9: Restart the system and check if the issue is solved.

Method 6: Use Different Media Players

If you are sure that the video file you want to open does not have any issue then try using another media player like VLC Media Player, Media player classic, etc. Install a different media player and open the video file in it and check if the issue is solved.

 

That’s it! I hope this article is helpful and let us know which of the above method solved your problem.


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