Getting the “Something went wrong. Support Code c14A” on the Snapchat app on your iPhone? This error code emerges from the Snapchat’s server side connection, as it is unable to log you into your account. These following solutions will be helpful fixing the Snapchat problem on your iPhone.
Fix 1 – Use a VPN to log in
Sometimes, Snapchat may not permit the signing in process if you are trying to do that from a different location altogether.
Step 1 – So, you should install and use a free VPN tool. Get to the App Store.
Step 2 – Search for a free VPN there.
[NOTE – Usually, all the VPNs that appear on the top search results are paid. But, if you look enough, you can find a few free ones.]
Step 3 – Tap “Get” to install the desired VPN app on your iPhone.
Step 4 – Later, open the VPN app and complete the singing in process, if needed.
Step 5 – Then, turn on the VPN network.
Once you are using the VPN network, open up the Snapchat app and try to log in to it.
Check if this works.
Fix 2 – Rectify the date and time settings
If the date and time settings on your iPhone doesn’t match the time of your location, you can’t enter into your Snapchat account.
Step 1 – To avoid the Support Code c14A message, you have to open the Settings.
Step 2 – Next, go to the “General” settings.
Step 3 – Next, you have to go to the “Date and Time” settings.
Step 4 – On the following page, just make sure the “Set Automatically” option is turned on.
Step 5 – If the ‘Time Zone’ parameter doesn’t match the current time zone you are in, you can change that.
Once you have taken care of the time settings, go back to the Snapchat app.
Try to log in again. Check if this works or not.
Fix 3 – Use a different network
We have already mentioned that the Support Code c14A appears in case if there are problems with the current network.
Step 1 – So, we recommend a switch of the network options. Like, if you are using Wi-Fi, use the mobile network to log in to the Snapchat app.
Step 2 – Otherwise, connect to a different Wi-Fi (create a personal hotspot on your iPhone) and connect the device to that and then try to log in to your Snapchat account.
Check if this is working or not.
Fix 4 – Use a different device to log into Snapchat
If you are getting the “Support Code c14A” error message continuously, you should use a different device to log into your Snapchat app.
Step 1 – Open up a browser page on your other device.
Step 2 – Then, go to the Snapchat web page.
Step 3 – Log into your account using your credentials.
If you don’t see the Support Code c14A error prompt, there is some problem with the Snapchat on your iPhone. In that case, uninstalling and reinstalling the Snapchat app should be helpful.