Many iPhone users have reported these days that they are receiving an error message on their iPhones while trying to access iTunes, App Store, or any other Apple Service apps installed on the iPhone.
The error message that they receive is shown below.
Verification Failed There was an error connecting to the Apple ID server.
This error might have been caused due to the following reasons.
- Minor glitch within the iPhone.
- Incorrect Date and Time set on the iPhone.
- Apple Server must be down.
- Poor internet connection.
- Network Settings on the iPhone might be changed.
- Outdated iPhone software.
- Wrong Apple ID password.
Having these above points in mind and upon researching them in depth, we have found several best possible solutions explained well in the article below which will definitely be going to assist users in resolving this error message.
Fix 1 – Set the Correct Date & Time
Some iPhone users have observed that when they changed the Date and Time to the correct values, it stopped throwing the error message while accessing any apps on their iPhones. So let us try setting the correct Date and Time using the steps below.
Step 1: Open the Settings page on your iPhone.
Step 2: Then select the General option by tapping on it as shown below.
Step 3: Now choose the Date & Time option.
Step 4: Once it opens, enable the Set Automatically by tapping on its toggle button to set the date and time if the Time Zone is correctly chosen.
Now, Try again
Additional Tips
Update the iPhone
Some iPhone users have claimed that they have resolved most problems on their iPhones by just updating their iOS on the iPhone. We suggest our users try updating their iPhones by simply going to the Settings page and tapping on the General option.
Then you need to choose the Software Update option on top of the page and if there are any updates available, please download and install them to keep the iPhone updated.
Force Restart the iPhone
Many iPhone users have said that force restarting the iPhone has helped them in fixing many major problems with their iPhones and this can be done simply using the steps below.
To force restart the iPhone, first, you need to press the volume up button once and release it. After that, press the volume down button and release it. Now press the side button of your iPhone for around 10 seconds till you see the Apple logo sign on the screen. After the iPhone starts, try and check if the problem is resolved.
Fix 2 – Sign Out of Apple ID and then Sign in
If you have recently changed the Apple ID password from some other system or iPhone, then due to the authentication problem on your current device you might be getting this error message. So try signing out of Apple ID and then signing in to your iPhone using the steps below.
Step 1: To do so, you need to go to the Settings page from the home screen on your iPhone.
Step 2: Then tap on the Profile Name at the top of the Settings page as shown in the below screenshot.
Step 3: Scroll down the Apple ID page and tap on the Sign Out option at the very bottom of the page as shown below.
Step 4: Now enter your Apple ID password and tap on the Turn Off option at the top right corner as shown.
Step 5: At last, select the Health, Keychain, and Safari toggle button if you want to keep a copy of it and tap on the Sign Out option.
Step 6: After the data from iCloud is removed from your iPhone, wait for some time and then tap on the Sign in to your iPhone option at the top of the Settings page as shown below.
Step 7: Follow the on-screen instructions to sign in again by entering the Apple ID and its password.
Step 8: After signing in back, the issue must have got fixed.
Fix 3 – Check the Internet Connection
In order to access the Apple Service apps on any iPhone like App Store, iTunes, etc., you need to have a strong internet connection on your iPhone. Therefore, you can check if the internet connection on your iPhone is strong or not. To do so, open either a web browser or a YouTube app and try to access any video to see if it runs smoothly.
If the internet connectivity is weak, try using a different internet source like mobile data or another Wi-Fi network.
Fix 4 – Check the Apple Server Status
Sometimes, the problem might not be with the iPhone actually which caused this error message. This could totally be caused due to the Apple server problem. When the Apple server is shut down due to overload or temporary maintenance, it causes such issues.
So try checking the status of the Apple server and if it is down, try waiting for some time like an hour or so and then access the applications on your iPhone.
Fix 5 – Reset Network Settings on the iPhone
If there is any problem linked to the network due to which you are facing the problem as discussed above, some network settings internally must have been changed or got stuck. Therefore, performing the network settings reset would resolve this kind of problem on any iPhone.
Let us see how to reset network settings on an iPhone using the steps explained below.
Step 1: Open the Settings page on your iPhone.
Step 2: Then tap on the General option as shown in the below screenshot.
Step 3: On the General page, select the Transfer or Reset iPhone option at the bottom.
Step 4: Tap on the Reset option.
Step 5: Next, you should select Reset Network Settings from the popped-up list by tapping on it once.
NOTE – You probably have to enter the passcode before continuing.
Step 6: Confirm it by tapping on Reset Network Settings again as shown in the below screenshot.
After it is done resetting all settings on your iPhone, see if the fix worked or not.