Many Windows users have encountered the message “The Windows Installer Service could not be accessed” while attempting to install applications on their machine and have been unable to complete the process. This can be quite frustrating for the users who are eagerly waiting to start using that application.
The possible reasons for this error while trying to install any software, are listed below.
- Windows Installer Service being disabled
- Using the old version of Windows Installer
- Windows Installer Service was installed incorrectly.
- The old version of the application was not uninstalled.
After summarizing all the factors given above, we have compiled a few of the fixes in this post that may assist users in fixing this issue and installing the programme without difficulty.
Table of Contents
Fix 1: Enable the Windows Installer Service
Windows installer service is a tool/program on the windows system which helps in installing the software or application in an architectural way for convenience. If this service is disabled, then there is a greater possibility of users getting such an error while trying to install any application on their system.
Using the easy steps outlined here, you may enable the Windows installer service on your PC in 2 ways.
Using Services Window
Step 1: Press Windows + R keys together on your keyboard to open the Run command box.
Step 2: Type services.msc in the run command box and hit the Enter key to open the Services window.
Step 3: In the Services window, locate the Windows Installer service and double click on it to open it.
Step 4: In the Properties window of this service, Make sure you are on the General tab.
Step 5: Then, Click the Start button and wait for some time till it starts the service.
Step 6: Finally, Click OK to accept the changes and close the window as shown in the below screenshot.
Step 7: Close the Services window.
Now try and install any application and check if any error is being thrown.
Hope this solved this issue.
Using Command Prompt
Step 1: Press Windows + R keys together to open the run command box.
Step 2: Type cmd in the run command box and press CTRL + SHIFT + ENTER keys together to open the Command Prompt as an admin.
Step 3: In the Command Prompt, type net start MSIServer and hit the Enter key to execute this command to start the windows installer service as shown in the below screenshot.
Step 4: Once done, Close the Command Prompt window.
Now check if the error occurs when trying to install software on your system.
Hope this solved your issue.
Fix 2: Re-Register the Windows Installer Service
For resolving this issue, users can try re-registering the Windows Installer service on their system, which will repair if any settings are changed. Please perform the steps given below to re-register the windows installer service.
Step 1: Press the Windows key on your keyboard and type cmd.
Step 2: Then, Select Command Prompt from the search results as shown below.
Step 3: In the Command Prompt, execute the below given commands one by one as shown in the below screenshot.
%windir%\system32\msiexec.exe /unregister %windir%\system32\msiexec.exe /regserver %windir%\syswow64\msiexec.exe /unregister %windir%\syswow64\msiexec.exe /regserver
Step 4: After re-registering the Windows Installer service on your system, Close the Command Prompt window.
Now check if the problem is solved.
Fix 3: Rename Extra msiexec file in System 32 folder and Restart Windows Installer service
We are sometimes ignorant that in addition to the real msiexec.exe file, there is another msiexec file that has no extension and contains no data. So this might create a conflict while choosing the msiexec file by the windows and hence the users get the error while installing an application.
So, it is better to rename another msiexec file and restart the windows installer service on the system.
Please go through the steps given below that will guide you in resolving this issue.
Step 1: Go to C:\WINDOWS\System32 and locate the msiexec file with no extension and no data.
Step 2: Rename it to msiexec.OLD and close the System32 folder.
NOTE: If there is no msiexec file without extension and data, please skip the above steps and continue from Step 3.
Step 3: Open Services window by pressing Win+R keys together and typing services.msc and hitting Enter key.
Step 4: In the Services window, find and right click on Windows Installer from the list of Services.
Step 5: Select Restart from the context menu as shown below.
Step 6: Wait till it restarts the Windows Installer service.
Step 7: Then, Close the Services window.
Now check if the problem still appears.
Fix 4: Delete the Old Version of Software that you are trying to install
While attempting to install a software with the lastest version, the error “Windows Installer cannot be accessed” is thrown if there is any old version of the software still remained on the system. If it is updating a software, then this conflict wouldn’t have raised. But not in case of installing a software.
So we recommend the users to uninstall the software with the older version on the system and then try to install the latest version.
Step 1: Press Windows + R keys together on your keyboard to open Run command box.
Step 2: Type appwiz.cpl in the run box and press the Enter key to open Installed apps page as shown below.
Step 3: Then, locate the software from the list of apps and click three vertical dots (Show more options) as shown.
Step 4: Click Uninstall from the dropdown menu as shown in the below screenshot.
Step 5: Follow the onscreen instructions to uninstall the software that you want.
Step 6: Close the Installed apps page.
Now try to install the software with newer version on your system and check if the problem still appears.
Hope this solved the issue.
That’s all guys! Hope this post was informative.
Please let us know in the comments section below.
Thank you for reading!
Hey! I am a software engineer who loves to solve technical issues and guide people in a simple and effective way as possible. Currently writing articles on tech problems is my thing!