Microsoft Office Keeps Asking To Sign In On Windows 10 / 11 Fix

You may experience an issue where Microsoft Office keeps asking you to sign in on your Windows 10 PC. The sign in window keeps popping up every few seconds repeatedly even after you have signed in already. This appears to be a bug that can be troubling especially when you are working on something important.


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Fortunately, there are a few methods to fix this sign in issue. Let’s see how.

Method 1: By Deleting the Credentials

Step 1: Go to the Start button on your desktop and type Control Panel in the search field. Left-click on the result to open Control Panel.

 

Start Search Control Panel Result

 

Step 2: In the Control Panel window, Click on View by  to set it to Small icons. Now, click on the Credentials Manager option.

 

Control Panel View By Small Icons Credentials Manager

 

Step 3: Now, under Manage your credentials section, go to Windows Credentials and find the Office 365 credentials. It will look like – MicrosoftOfficeXXData:XXXXXXXXX.

Delete all these credentials.

 

Manage Your Credentials Windows Credentials Delete All Credentials Related Office 365

 

Step 4: Also, delete all the credentials containing OneDrive in their name.

Step 5: Reset OneDrive.

To Reset OneDrive

1 – Just Press Windows key and R Together to open Run

2 – Copy and paste the command given below in run text window and Hit Enter Key


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%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If you encounter a “Windows cannot find…” message, Use the command given below Once again.

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

If you encounter a “Windows cannot find…” message again, Use the command given below Once again.

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

Method 2: By Deleting Cached Files in Upload Center

 

Step 1: Go to the Start button on your desktop and type Office Upload Center in the search field. Now, left-click on the result to open the app.

 

Start Search Office Upload Center Result Left Click

 

Step 2: In the Upload Center window, click on Settings.

 

Upload Center Settings

 

Step 3: In the Microsoft Office Upload Center Settings window, click on the Delete cached files button.

Press OK to exit.

 

Microsoft Office Upload Center Settings Delete Cached Files Ok

 

This should fix the issue of continuous sign in request by Office. If you are still facing the issue, try the 3rd method.

 

Method 3: By Deleting Credentials and Email Profile, and then Recreate It

 

Step 1: Go to the Start button on your desktop and type Mail in the search field. Left-click on the result to launch Mail.

 

Desktop Start Search Mail Result

 

Step 2: Click on the three horizontal lines on the top left and click on Accounts in the menu.

 

Three Horizontal Lines Accounts

 

Step 3: Under the Manage accounts section, select the user profile you want to remove.

For instance, we selected the Outlook account here.

 

Select Manage Accounts Select An Account You Want To Delete

 

Step 4: In the next window, click on Delete account from this device.

Click on the Save button.

 

Account Settings Window, Delete Account From This Devic Save

 

Step 5: Now that you are done deleting the email profile, you need to create a new email profile.

Follow the Step 1 and Step 2 as shown above to reach the Manage Accounts section. Now, click on Add account.

 

Mail Three Horizontal Lines Accounts Manage Accounts Add Account

 

Now, follow the next steps as per instructions to create the new email account.

The problem should be gone now. But, if it doesn’t, try the method 4.

Method 4: By Checking if Encryption is Turn On

 

Step 1: Open Outlook in your PC and follow the below steps to enable encryption.

 

  • Go to Account Settings
  • Click on Change Settings
  • Press the More Settings option
  • Click on the Security tab
  • Find the option that says – Encrypt data between Microsoft Outlook and Microsoft Exchange and turn it on.

This should resolve the issue of sign in request by Office every few second. If the problem still exists, try the 5th method.

 

Method 5: By Changing OneDrive Settings

 

Step 1: Press the Windows + E keys together on your keyboard to open the File Explorer. Now, on the left side of the pane, locate and right-click on OneDrive – Personal.

Click on Settings in the menu.

 

Win + E File Explorer Onedrive Personal Right Click Setings

 

Step 2: In the dialogue box select the Office tab. Go to the File Collaboration section and uncheck the box next to Use Office  applications to sync Office files that I open.

Press OK to save the changes and exit.

 

Office Tab Office Tab File Collaboration Use Office  Applications To Sync Office Files That I Open Uncheck Ok

 

This should fix the log in issue with Office, but if it doesn’t, try the 6th method.


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Method 6: By Updating Office

 

Step 1: Open any MS Office program, for instance, MS Word. Go to the File tab and click on Account in the menu

Now, go to the Office Updates section on the right side of the window, click on Update Options to expand and select Update Now.

 

Ms Word File Tab Account Office Updates Update Now

 

That’s all. These methods should help you fix the issue where Microsoft Office keeps asking you to sign in on your Windows 10 PC.

Method 7 – Through Registry Editor

Step 1: Press the Windows key + R together on your keyboard to open the Run command. Now, type regedit in the search box and press OK to open the Registry Editor.

 

Win + R Run Command Regedit Ok

 

Step 2: In the Registry Editor window, navigate to the below path:

 

HKEY_CURRENT_USER\Software\Microsoft\Office.0\Common\Identity

 

Right-click on the Identity folder and select Delete from the context menu.

 

 

Registry Editor Navigate To The Path Identity Folder Right Click Delete


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Now, restart your PC and your should not see the Office sign in request error anymore. But, if problem persists, try the 2nd method.

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1 thought on “Microsoft Office Keeps Asking To Sign In On Windows 10 / 11 Fix”

  1. I tried this but when in method one when i get to step 3 I cannot find the identity folder. So I tried method 2 and it didn’t work.

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