Fix PowerPoint not responding , hangs or freezes

Many of the PowerPoint users have reported that the PowerPoint application is struck or freezes when you try to open the application. Potential causes for this issue are:

  • Third-party Add-ons interfering with the application
  • If the printer drivers are corrupt
  • The application is corrupt.

In case you are seeing this issue,

  • Check if the PowerPoint Application is in use by some other process.
  • Check if your Antivirus is up to date.

If this is not the case and yet you are seeing that Powerpoint is not responding, then try out the below fixes.

Fix 1: Open PowerPoint in Safe Mode

Step 1: Double-click on the PowerPoint file you want to open. At the same time, press the Ctrl key.

Step 2: Click on Yes, in the appearing dialog.



Dialog For Oprning Powerpoint In Safemode



Step 3: Powerpoint opens in Safe Mode. All the Add-ins are disabled. In case you are not seeing the error, this means one of the Add-ons has caused this issue.

Step 4: To identify the culprit, open PowerPoint and click on the File tab



File Menu



Step 5: Click on More and then choose Options



More Options



Step 6: From the PowerPoint Options window that opens, from the left-hand side, click on Add-ins

Step 7: From the Manage drop-down, choose COM Add-ins 

Step 8: Click on Go button


Com Addins Go


Step 9: In the COM Add-ins window, Untick all the Add-ins listed and press on OK


Untick All The Add Ins


Step 10: Enable one Add-on at a time and check if you are seeing the error. This way you will be able to find the Add-on that is causing the problem.

Step 11: Once found, uninstall and reinstall that add-on

Fix 2: Repair of MS Office Application

Step 1: Hold the keys Windows+r together.

Step 2: In the Run window, type appwiz.cpl, and hit Enter 



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Step 3: In the Program and Features window that opens, locate Microsoft Office Suite or Microsoft 365. Right-click and select Change



Change Option



Step 4:  If the UAC pops up asking for permissions, click on Yes

Step 5: In the appearing window, check Quick Repair.

Step 6: Click on the Repair button



Quick Repir



Step 7: Follow the instructions shown and repair the Office programs.

Step 8: Restart the application and check if the issue has been fixed.

Step 10: If the error is still seen, try choosing Online Repair and click on Repair. Make sure you have a working internet connection.



Online Repair


Step 11: In the Ready to start an Online Repair Dialog, click on Repair



Confirmtion For Repair


Restart the application and check if the PowerPoint starts responding.

Fix 3: Change the default printer

Step 1: From your keyboard hold the keys, Windows+r at the same time to open the Run window.

Step 2: Type ms-settings:printers and press OK



Settings Printer Run Command


Step 3: In the appearing window, under the Printers & Scanners section, you can see all the Printers listed.

Step 4: The default printer will have Default written underneath its name. Generally, the issue is seen when the default printer is a physical one and has hardware issues.



Printer List Min



Step 5: Change the default printer. Click on any other printer( preferably, a virtual one).

Step 6: Choose Manage


Change The Default Printer


Step 7: Click on Set as default


Set As Default


That’s All

We hope this article has been informative. Thank you for Reading