Outlook is one of the most used Office 365 apps. But just like any other app, sometimes this also crashes, and stops receiving or sending emails at all! In this article, we have listed some very easy but quick fixes for you to fix Outlook on your own. Just follow our step-by-step instructions and your inbox will be chiming with emails in no time.
1. Close and relaunch Outlook. You may also consider restarting your device.
2. The first and foremost thing you should do is to check whether your system is connected to the internet and the network is working. There can be some network connectivity issues affecting the Outlook server.
Fix 1 – Make sure Outlook is not offline
You should be careful whether you have opted for the offline mode.
1. Open Outlook, if it isn’t opened yet.
2. Go to the “Send/ Recieve” pane.
3. Here, check whether the “Work Offline” is activated or not. If it is ON, you will see it is darkened. If that’s the case, tap “Work Offline” to disable it.
Once Outlook is back online, check whether emails are coming or not.
Fix 2 – Check the account settings
You should check whether you are using the current account settings and update them if it is necessary.
1. Launch Outlook on your system.
2. Now, tap “File” from the menu bar, and then click on the “Account Settings” drop-down and further tap “Account Settings” once more to access the Settings page.
3. Here you can see your mail account name, root folder path, or other mail settings.
If there are any issues with the mail username or any other settings, fix them and click “Next” to proceed.
Now, come back to check whether Outlook is synchronizing your emails or not.
Fix 3 – Empty the RoamCache folder
Emptying the RoamCache folder may fix this issue.
1. Just press the ⊞ Win + R keys together.
2. Then, paste this location and click “OK“.
3. You will find the “Roamcache” folder to access it.
4. Inside the Roamcache folder, select all the contents inside and click the bin icon to empty it.
Once you have done that, relaunch Outlook and test if this works.
Fix 4 – Check the server settings
If the network connectivity is good, you should check the Outlook server settings.
1. Once you have opened up Outlook, click on the “File“.
2. On the right-hand pane, tap on the “Account Settings” drop-down and choose “Server Settings” to access it.
3. Here are two settings. Just expand the “Incoming mail” settings.
4. You can easily change the “Server” address as you want and alter the “Port” as well.
5. Beside that, you can also toggle the “Encryption method:” also.
Alongside this, you can also change the “Outgoing mail” settings as well.
6. Finally, click “Next” to proceed.
Once you are done, check whether the outgoing or incoming mail issue has been fixed or not.
Fix 5 – Rectify the Junk Email folder
Outlook has a junk folder that can automatically filter unnecessary emails.
1. In the Outlook window, go to the “Home” tab.
2. Then, tap on the “Junk” option to access it. Here, just tap on the last available option “Junk Email Options…” to access it.
3. In the Junk Email Options window, go to the “Options” pane.
4. Here, set the ‘Choose the level of junk email protection you want:’ settings to “No Automatic Filtering. Mail from blocked senders is still moved to the Junk Email folder.” option.
5. Now, head on to the “Blocked Senders” section.
6. All the blocked sender IDs will appear here. Just, select one mail ID at a time and tap “Remove” to empty the list.
7. Once you are done, tap “Apply” and “OK“.
Coming back to the Inbox, try to send a test email and check if it is working or not.
Fix 6 – Check outgoing and incoming mail server
The outgoing and incoming mail server needs to be correctly configured.
1. Pressing the Windows key+R keys should bring the Run terminal.
2. Now, write down “control” in the box and tap the “OK” option.
3. You will notice the ‘View by:’ on the top-left corner.
4. Just set it to the “Small icons” option.
5. Among all the options, tap “Mail (Microsoft Outlook) (32-bit)” to access it.
6. On the Mail Setup-Outlook page, click on the “Email Accounts…” to access that.
7. In the Account Settings window, go to the “E-mail” section.
8. Then, select the email account and tap “Change…“.
9. Once your account settings open up, carefully check the ‘Incoming mail server‘ and ‘Outgoing mail server‘. Change the ports.
10. Now, tap “More Settings…” to access it.
11. Now, navigate to the “Advanced” tab.
12. You can check and fix the “Incoming server” and “Outgoing server” settings as well.
13. Once you are done, tap “OK” to save the process.
14. Coming back to the main screen, you can tap “Test Account Settings…” to test the changes that you have made in your account.
Now, open Outlook and check whether it is receiving or sending emails.
Fix 7 – Remove unnecessary accounts
Outlook can store up to 20 separate accounts. So, there are some accounts that you aren’t using anymore.
1. Open the Outlook app.
2. Then, tap on the first option “File” on the menu bar.
3. On the right-hand side of the screen, click on the “Account Settings” drop-down and further tap “Account Settings“.
4. Now, on the Account Settings page, you will find all the accounts that you have connected to Outlook.
5. Select the account and click “Remove ” to remove the account.
6. Outlook will prompt you to save the offline cached content for future purposes. Tap “Yes” to assert that.
Once you have saved the backup file, remove all the unnecessary accounts from the Outlook page.
Fix 8 – Check the Rule settings
Some users also impose some rules, which may block incoming/outgoing emails.
1. Click on the “File” menu once more.
2. Now, tap on the “Manage Rules & Alerts” on the right-hand pane.
3. Now, if you can find any rule that conflicts with sending or receiving mails, select it.
4. Then, click on “Delete” to remove the rule.
5. Now, to confirm the deletion, tap “Yes“.
This way, make sure there aren’t any rules that may affect the sending/receiving services in Outlook.
Fix 9 – Define Send and Recieve settings
Define the Send/Recieve Groups settings in Outlook.
1. Launch Outlook on your system.
2. Now, tap on the “Send/Recieve” pane. Now, click on the “Send/Recieve Groups” drop-down and tap “Define Send/Recieve Groups“.
3. On Send/Recieve Groups window, go to the Setting for group “All Accounts” section and check the “Include this group in send/receive (F9).” option.
4. Now, you should tick the “Schedule an automatic send/receive every:” box also and set the counter to “5” minutes.
5. Don’t forget to tap “Close“.
Once you have regulated the send/receive settings, check the Outlook inbox once again.
Test if this works.
Fix 10 – Remove old profiles
If you have multiple email profiles associated with Outlook, those can interfere with your profile.
1. Before you proceed, make sure that you have closed any instances of the Outlook app.
2. Now, press the Windows key+R keys together.
3. Then, type this word and hit Enter to access the Control Panel.
4. Just like before, make sure the “View by:” option is set to “Small icons“.
5. After that, tap “Mail (Microsoft Outlook) (32-bit)“.
6. Next, tap the “Show Profiles…” to see the list of Outlook profiles associated with your system.
7. On the Mail page, you should see all the profiles.
8. Select any unnecessary profile and tap on “Remove“.
9. When you see a warning message, tap on “Yes” to confirm your action.
10. Then, repeat steps 8 and step 9 to delete all the unnecessary profiles.
11. Once you have removed all the profiles, tap “Apply“, and “OK” to save the change.
Now, open the Outlook page,
Fix 11 – Run Outlook in Safe Mode
You should run Outlook in the safe mode and check whether the issue persists.
1. Just right-tap the Windows icon on your taskbar and tap “Run“.
2. Then, type this code and click “OK“.
This will start up Outlook without any external add-ins. Check if this is working or not.