The steam client app gives a wonderful platform for all the gamers to download and play their favourite games. On a regular basis, the games need to be updated to their latest version. Recently we have noticed many users complaining about the issue where they are receiving an error message while attempting to update the game in the steam app that said “An error occurs while updating [The Game]…” on the system screen.
The most possible reasons might be the corrupted download cache and problems with the download folder and download region. On researching the reasons mentioned above, we have gathered a few solutions which might help in resolving this issue and getting the game updated without any error message.
If you are also having such issues while updating any game, this article will guide you through different fixes explained below.
Fix 1 – Repair the Steam library folder
If there is something wrong with the library folder that has been set in the steam app, it is likely to cause such issues mentioned above. So repairing this, might help in resolving the problem.
Here are the steps on how to do it.
Step 1: Open the Steam app on the system by pressing the Windows key and typing steam.
Step 2: Click the Steam app from the search results as shown below.
Step 3: Once the Steam app opens, please sign in with your credentials if you haven’t already.
Step 4: After signing in, go to the top menu bar and click the Steam option.
Step 5: Now click Settings from the dropdown menu as shown in the image below.
Step 6: In the Settings window, click Downloads from the left menu.
Step 7: Now click the Steam library folders option on the right side as shown below.
Step 8: This opens the Storage Manager window.
Step 9: Now click the three horizontal dots (. . .) to see more options.
Step 10: Select the Repair Folder option from the more options list as shown below.
Step 11: This will pop up a UAC prompt on the screen which needs to be accepted by clicking Yes to continue.
Step 12: Now it will start repairing the library folder.
Step 13: Once done, close the window and restart the steam app and see if this worked!
Fix 2 – Verify Integrity of Game Files
If the game files are not properly installed on the system, it might create an error while updating or playing games as mentioned above. So having steam verify the game files on the system, might help in resolving the issue.
Follow the steps below on how to verify the integrity of game files in the steam app.
Step 1: Open the Steam app on your system and sign in with your steam username and password.
Step 2: After signing in, go to the Library option on top as shown below.
Step 3: Under the Library section, you will find all the games that you have downloaded and installed on your system from the Steam app.
Step 4: Select the game whose files you want Steam to verify.
Step 5: Now right-click on that game and select Properties from the menu as shown below.
Step 6: Select Local Files from the left panel in the Properties window.
Step 7: On the right side, click Verify integrity of game files… which starts to verify the game files and get them fixed.
Fix 3 – Clear / Delete the Download Cache
These types of issues occur on the steam app when the cache memory gets corrupted. So clearing the download cache of the Steam app can fix this problem.
Let us see how to clear the download cache on the steam app using the steps explained below.
Step 1: Firstly, open the steam app on the system and sign in with your steam account credentials.
Step 2: Once you are signed in, open the Steam Settings window by clicking Steam > Settings as shown in the below screenshot.
Step 3: In the Settings window, click Downloads on the left panel and you can see there is an option on the right side bottom to clear the cache.
Step 4: So click the Clear Download Cache button once, which clears the cache.
Step 5: Once done, close the Settings window and you might need to sign in again to the Steam app.
Fix 4 – Change the Download Region in the Steam app
Some users have claimed that they were able to resolve this issue by setting a different download region in the Steam app. So we suggest our users try changing the download region and see if this works for them.
Step 1: Go to the Steam app and sign in with the Steam id and password.
Step 2: Now click Steam and then select Settings from the dropdown menu as shown below.
Step 3: In the Settings window, click Downloads and on the right side section, change the Download Region by selecting a different region from its dropdown list as shown below.
Step 4: Once you are done selecting, click OK.
Step 5: Restart the Steam app and check if this worked!
Fix 5 – Turn Off Firewall Protection
The firewall protection sometimes restricts some applications on the system from running to avoid the risks associated with the internet. If the firewall protection is turned off, this problem could be easily resolved.
Here are the steps on how to turn off the Firewall Protection.
Step 1: Press the Windows key and type windows security.
Step 2: Select Windows Security from the search results as shown below.
Step 3: Click Firewall & network protection option on the left side menu as shown.
Step 4: Then on the right side, click on the network which is active on the system whether it is Public, Domain or Private.
Step 5: Click the Microsoft Defender Firewall toggle button to turn it Off as shown below.
Step 6: This might pop up a UAC prompt. You need to accept it by clicking Yes.
Step 7: Now this will turn off the firewall protection on your system.
Step 8: After this, you can also try disabling the anti-virus software installed on the system and see if this works!