Origin, the home of all EA games, requires you to install the application to enjoy all their games. But, some gamers have recently reached out on Reddit about the issue with Origin installation on their systems. According to these users, Origin installations have failed multiple times on their systems and have shown this error message, “Origin installation requires an internet connection, but we were unable to connect to the internet“.
1. Before you do anything check the internet connection on your computer. Try restarting the router. If you think there are some issues with the internet connection, follow Fix 2.
2. Run the Origin installer as an administrator. Installers should always be done with administrative rights.
If you are still facing the problem, follow these steps –
Fix 1 – Flush the DNS
Flush the DNS server on your system.
1. At first, write “cmd” in the search box.
2. Then, right-tap the “Command Prompt” in the search result and tap “Run as administrators“.
3. Now, copy-paste this code and hit the Enter key to flush the DNS server.
When the DNS Resolver Cache is successfully flushed, close the terminal and restart your computer.
After restarting the system, launch the Origin installer and install it.
Fix 2 – Install the EA app
EA app is the future. Electronics Arts is already moving from Origin to the EA app for Windows and soon the support for the Origin app will end.
1. Open the EA app.
2. Tap the “Download the EA app” to download the installer.
3. Then, run the “EAappinstaller” to launch the installer on your computer.
After this, just follow the on-screen steps to complete the app installation.
Once it is done, launch the EA app.
4. Here, input the same credentials you used in Origin, and click “Sign in” to enter into the EA app.
That’s it! Even all the games that you have installed through Origin will automatically be imported into the EA app. So, you can enjoy all your games, and chat with your friends on the EA app.
Fix 3 – Run the network troubleshooter
If restarting the router doesn’t solve the network issue, you can resort to a network troubleshooter.
1. You can directly reach the troubleshooter page. To do that, press the Win key+R.
2. Then, paste this there, and click “OK“.
3. On the main troubleshooter page, click “Other troubleshooters“.
4. Now, find out the “Internet Connections” troubleshooter.
5. Then, tap “Run” to run the troubleshooter and fix the issue.
Let the internet troubleshooter work and detect, and fix any network issues.
Fix 4 – Close Origin
If you have an existing version of Origin running on the system, you have to close it first, and then, you can reinstall the latest version.
1. Close the Origin installer.
2. Then, click on the arrow button on the taskbar.
3. Here, check whether you can see Origin is still running or not.
4. If you can see Origin there, right-tap that and tap “Quit Origin“.
Once you have close the Origin app, run the installer once again. This time, Origin will be installed without any further issues. Go to the next one if the problem still persists.
Fix 5 – Empty the Origin cache
If you have installed Origin before, you should clear the Origin cache folder to remove any conflict between the installation operation.
Step 1 – Close Origin
1. At first, you have to close the Origin installer.
2. Now you have to ensure the Origin is completely closed. Close the Origin app.
3. Then, tap the arrow button on the taskbar and look for the “Origin” app logo there.
4. Just, right-tap that and click “Quit Origin“.
5. Additionally, you have to end any and all Origin processes.
6. So, press the Win key+X keys together and tap “Task Manager“.
7. Then, look for any Origin processes.
8. If you can find any such processes, right-tap that and tap “End task“.
Just go down through the process list and make sure there aren’t any Origin processes still going on.
Step 2 – Clear the Origin folder
Follow these steps minutely to delete certain folders.
1. At first, press the Win key+R keys together to invoke the Run box.
2. Then, paste this in the box and click “OK“.
3. Inside this folder, you can find several folders associated with Origin.
4. Now, select all the folders here, except the “LocalContent” folder and click the Delete icon to remove these folders.
This way, all the files, and folders will be removed except the LocalContent folder.
5. Now, again use the Win key+R keys together to call the Run box.
6. So, type this there and hit “OK” to open that.
7. Once you reach there, tap the “Appdata” folder on the address bar to go back.
8. Then, double-tap the “Local” folder.
9. Just find out the “Origin” folder here and click the Delete icon to completely delete this folder from your computer.
After this, close all the File Explorer windows. Then perform a system reboot.
When the system boots up again, try to use the Origin installer once more.
Fix 6 – Disable Origin services
If clearing out the Origin cache doesn’t solve the problem, you should disable several Origin services and test.
1. Just search “services” using the search box.
2. Then, click “Services” as it appears at the top of the search results.
3. On the Services page, find out the “Origin Client Service” service.
4. Then, double-tap that service to modify it.
5. Check which state this service currently is in. Now, set the Startup type to “Disabled” from the drop-down list.
6. Later, tap “Apply” and “OK“.
This will save the settings and return you to the main Services page.
7. In here, look for the “Origin Web Helper Service” on the services list.
8. Double-tap this service as well.
9. Just like the Origin Client Service, you have to disable this service startup as well.
10. Now, set the Startup type to “Disabled” from the drop-down list. Later, tap “Apply” and “OK“.
Restart your system after closing the Services page.
Fix 7 – Uninstall and reinstall Origin
Uninstall the Origin app from your computer and reinstall it. But, in this process, all the installed games on your local driver might get deleted.
Step 1 – Uninstall Origin and delete Origin files
1. At first, press the Windows key+R keys together.
2. Then, write this there and click “OK“.
3. In the Programs & Features page, identify the “Origin” app.
4. Then, right-tap the “Origin” app and tap “Uninstall“.
Now, follow the steps on the Origin Setup page to complete the uninstallation.
Next, you have to restart your computer to finish the process. But before that, you have to clear the existing Origin files on your local drive.
1. So, press the Windows key+E keys together.
2. Then, paste this and hit Enter.
3. Now, search for the “Origin” folder.
4. Then, select the folder and click the “Delete” icon on the menu bar to remove it from your computer.
After this, feel free to restart your device.
Step 2 – Reinstall Origin
You can reinstall Origin on your computer.
1. Download the latest version of the Origin installer.
2. Then, double-tap the “OriginSetup” to start the installation.
3. When the Origin Setup loads up, tap “Install Origin” to install the latest version of the Origin app on your computer.
Now, adjust your preference of installation and complete the Origin installation.
4. Soon Origin will be installed and the sign-in page will appear on the screen.
5. Then, use your original Origin credentials to log in to Origin.
Check if this solves your problem.
Fix 8 – Use the automatic LAN setting
Check whether your device is switched to the automatic LAN setting.
1. You can find the automatic LAN settings on the Internet Properties page.
2. To do that, use the Win key+R keys and hit Enter to open that.
3. When the Internet Properties page opens up, go to the “Connections” section.
4. Here, click the “LAN settings” to open it.
5. Local Area Network page will appear. So, tick the “Automatically detect settings” option.
6. Make sure the “Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections).” is unchecked.
7. After that, click “OK” to save it.
8. Coming back to the Internet Properties page, click “Apply” and then, “OK“.
After this, close all the pages. Try reinstalling Origin on your comptuer.
Fix 9 – Switch to Google DNS
EA servers can stop responding if your system is using a local DNS. So, switch it to Google DNS.
1. Using the Windows key and the R key you can invoke the Run box.
2. Next, write in the box this word there and hit Enter.
Wait for Windows to load up the Network Connection page.
3. Here, you shall find several network connections.
4. Now, look for the network adapter you are using.
Then, right-click the network connection you are using and click “Properties“.
5. Now, you have to double-tap the “Internet Protocol Version 4 (TCP/IPv4)” to open that.
5. Don’t interfere with the IP settings. So, switch to the “Obtain an IP address automatically” setting.
6. After this, toggle the “Use the following DNS server addresses:” option.
7. Read these two DNS servers. Set the Preferred DNS server and the Alternate DNS server settings according to these –
Preferred DNS server: 188.8.131.52 Alternate DNS server: 184.108.40.206
8. After that, click “OK” to save the changes.
After doing this, try to install Origin again. This time the installer will work without any issues.
Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems.