Operating System Did not Shutdown Cleanly stuck screen issue Fixed

Some users have reported an abnormal issue where the computer seems stuck at a black screen reading “The operating system did not shut down cleanly“. Even when the users are trying to carry forward by pressing the “Esc”, the following message is surfacing “Abnormal Status Reported by Rapid Storage Technologies UTFI driver.” Are you stuck in this situation and can’t find a quick resolution to this issue? The main reason behind this issue is centered on Intel Optane memory.


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Workaround –

Sometimes the computer reconstructs the cache metadata when the device fails to shut down properly. So, allow a few minutes and do not force-restart the device.

When the device completes the rebuilding process, your device should shut down properly. Then, try to reboot the device again.

 

Fix 1 – Try Startup Repair

Try repairing the system with the Startup Repair tool.

Step 1 – Open Windows RE

1. Start your computer.

2. Then, you will notice the device logo on your screen. Once you reach the Windows icon with spinning dots (when Windows is booting up), quickly press&hold the power button for 5-7 seconds until the device shuts down completely.

3. Now, reprise this force-restart-powerup process another two or three times.

This directly opens up the Windows Recovery Environment screen.

4. Tap “Advanced options“.

 

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Step 2 – Repair the system

Now, you can easily repair using Windows Startup Repair.

1. After reaching the Windows Recovery page, click “Troubleshoot“.

 

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2. On the next page, click on “Advanced options” to access that.

 

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3. Coming onto the Advanced options screen, tap “Startup Repair” to initiate the startup repair tool.

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Windows should be able to repair itself. So, just wait until Windows scans and repair the problem that is halting the shutdown process.

When the device restarts, try shutting it down and testing it.

 

Fix 2 – Uninstall the Intel Optane memory

Intel Optane memory makes the file transfer process faster, but in this case, the problem indicates this is the main culprit. You can disable it from the BIOS page or uninstall it from within the system.


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Way 1 – Disable it from BIOS

You should disable the Optane memory from the BIOS page.


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1. Switch ON your computer.

2. Wait until you see the device logo on your monitor.

When you see the Windows is booting up, just press&hold the power button for 5-7 seconds until the device shuts down completely.

3. Now, reprise this force-restart-powerup process another two or three times.

The fourth time, leave the computer alone and you will notice it has reached the Windows RE page.

4. When you reach the location, click “Advanced options“.

 

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5. Now, tap on “Troubleshoot” to fix the problem on your own.

 

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6. Next, just tap the “Advanced options” to go to the next page of settings.

 

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7. You have to tap the “UEFI Firmware Settings“.

 

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8. Now, tap “Restart” to reboot the system to open the BIOS settings.

 

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This will reboot your laptop/PC and you shall reach the BIOS page.

9. On that BIOS page, navigate to the “Devices” section.

10. Now, go to the “ATA Drive Setup” to access that.

10. Here, select the “Intel (R) Rapid Storage Technology” and hit Enter.

11. In the Optane Volume Separation page, select “Start deconcatenation” and hit Enter.

12. Select “Yes” from the next message option and hit Enter to start the process.

Now, all you have to do is to wait for the entire process to complete. Then, you can close the BIOS page. When you exit the BIOS screen, your computer should restart automatically.

When the devices are, try shutting the system down and test whether this has worked. The problem should be gone.

NOTE –

You can also set the BIOS to non Optane memory –

1. Open the BIOS settings as specified.

2. Then, go to the “Settings” tab. Next, visit the “Advanced” section.

3. Just, select “Intel Rapid Storage Technology” and hit Enter to access that.

4. Now, put the “Intel PCIe” option. Then, just set it to “Reset to non Optane“.

Save these new settings and exit BIOS. Now, come back to Windows.

 

Way 2 – Using the IRST

There is another way you can disable the Optane Memory on your device.

1. Start your device and log in to your administrative account.

2. Now, press the Windows key once from your keyboard and type “Intel Rapid” in the search box.

3. Then, click on “Intel Rapid Storage Technology” to open it up.

 

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4. When it opens up, go to the “Intel Optane Memory” tab.

5. In this setting, go to the “Setup” tab.

6. Here, click “Disable” to disable it on your computer.

After doing this, close the Intel Rapid Storage Technology app. Then, restart your computer. This change only takes effect after a system reboot.

Check if this resolves your problem.

 

Fix 3 – Restore UEFI Firmware to default

If you have recently changed the UEFI Firmware settings, it may have corrupted the cache metadata. So, reset it to the default setting and check.

1. When you right-tap on the Windows icon, a context menu appears.

2. Tap “Settings” from there to open that.

 

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3. In the Settings page, click on the “System” menu on the left-hand pane.

4. Next, click on “Recovery” to open that setting.

 

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5. In this Recovery, settings go to the “Advanced startup” section.

6. Then, tap “Restart now” to restart the system in Recovery Mode.

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Wait until Windows is restarted in recovery mode.

7. Just, click on “Troubleshoot” to proceed.

 

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8. Next, just click “Advanced options” to go to the next page of settings.

 

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9. Here, click on “UEFI Firmware Settings“.

 

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10. Now, tap “Restart” to restart the system to open the BIOS settings.

 

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You will be on the BIOS page.

11.  When the BIOS page loads up, press the associated key to load the default settings. Usually, it is the F9 key, but it may change from manufacturer to manufacturer.

12. If you see a warning message has appeared, select “Yes” and hit Enter to restore the default BIOS settings on your computer.

 

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Exit the BIOS page and wait until your system restarts.


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Fix 4 – Run the memory diagnostics

If there is memory corruption, you should initiate memory diagnostics at the system startup to scan and fix any memory corruption.

1. At first, press the Windows key along with the R key.

2. Then, type this in the Run box and hit Enter.

mdsched.exe

 

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3. In the Windows Memory Diagnostics page click the “Restart now and check for problems” option to let Windows perform a memory scan at system startup.

 

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You won’t have to do a thing. Your system will restart automatically and begin checking the memory. If it detects anything faulty, it will patch it accordingly.

Wait until your system restarts normally. Then, check whether you can shut down the system correctly or not.

 

Fix 5 – Reset the PC

Resetting the PC is the last option left for you to try, where you can reset the PC.

1.  Open Settings. Now, go to the “System” settings.

2. After that, click on “Recovery” to access it.

 

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3. Then, go to the ‘Recovery options’ section.

4. In the “Reset this PC” settings, click “Reset PC” to reset the PC.

 

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5. In the Reset this PC option, click “Keep my files” to keep all the files.

 

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Now, just wait for Windows to reset the files on your computer. In this process, some recently-installed third-party apps may be uninstalled from your computer.

Once your computer restarts successfully, the problem will be solved.

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