Netflix is undoubtedly the most popular video streaming websites in the current times. However, like any other streaming service, it comes with its own set of issues. For instance, you may come across errors quite often that may prevent you from watching content. This can be annoying as it interrupts your viewing experience. While there are many errors that you may encounter while viewing Netflix, one of the common error experienced by Netflix users is the M7703-1003 error.
What’s interesting about Netflix is that you can access it on your desktop through any browser, and also on Android and iOS platforms as an app. However, the M7703-1003 issue has been found to mostly occur with the Google Chrome browser. The error message usually reads “This error message typically points to a component on your browser that needs to be updated or that is being blocked by a security setting or program.
The error therefore, arises mostly due to changes in the browser settings. So, it could be either due to damaged modules in Chrome, if your Chrome profile has broken, or the Widevine extension in Google Chrome is the reason. Whatever may be the reason, there are a few possible solutions that may help you fix the Netflix error “M7703-1003” in Google Chrome.
Method 1: Enable Protected Content on your Chrome Browser
Chrome browser is known to automatically block protected content and hence, that can lead to the Netflix error “M7703-1003“. In such a case, you should enable the protected content feature on your Chrome browser to make sure that you can view protected content when you play Netflix. Let’s see how:
Step 1: Launch Google Chrome and navigate to the upper right side of the browser.
Click on the three vertical dots and click on Settings in the menu.
Step 2: In the Settings window, click on the Security and Privacy option on the left side of the pane.
Step 3: Now, on the right side, Click on Site settings
Now, Scroll down and click on additional content settings.
Now, in the expanded section click on Protected Content IDs
Step 4: In the next window, on the right side, go to the Default behavior section and select the Sites can play protected content option.
Step 5: Also, select the Sites can use identifiers to play protected content option.
*Note – You can also go to the Customized behaviors section and then go to Allowed to use identifiers to play protected content. Click on the Add button next to it to add the Netflix website.
Once done, restart your Chrome browser and try playing Netflix content and it should stream content normally now.
Method 2: Update Chrome’s Content Protection Feature
Widevine is one of the most important components of Google Chrome that’s known to manage digital rights like protecting videos from ensuring encryption, license distribution, and for protecting video playback on any random device. Widevine is responsible for playing video content on the Chrome browser and so, if the component is outdated or not found, you may encounter the Netflix error “M7703-1003“. Here’s how to possibly fix the issue:
Step 1: Launch the Chrome browser, copy and paste the below path in the address bar and hit Enter:
Step 2: In the Components window, look for the Widevine Content Decryption Module module from the list.
Here, click on the Check for update button.
Step 3: If it shows Component updated, relaunch your Chrome browser and check now if Netflix is working.
This should help fix the Netflix error – M7703-1003.
Method 3: Clear Chrome Browsing Data
Whenever you open a website, the Chrome browser stores the cache data automatically. So, whenever this cache data malfunctions or goes corrupt, it can cause issues like Netflix error and other issues. In such case, clearing the browsing data of your Chrome browser may help fix the issue. Follow the below instructions to clear Chrome browsing data:
Step 1: Open Chrome and type the below path in the address bar and hit Enter to navigate to the Chrome history page:
Step 2: On the left side of the page, click on Clear Browsing data.
Step 3: Now, go to the right side of the window and under the Security and privacy section, click on Clear browsing data.
Step 4: Now, in the Clear browsing data window, click on the Advanced tab.
Here, select the Time range field as All time from the drop-down.
Step 5: Next, check all the boxes and press the Clear data button.
Now, wait till all the browsing data is cleared. Once done, relaunch your browser and check if Netflix still shows the error while playing content.
Method 5: Reinstall Google Chrome
If the browser is faulty or broken, it can lead to the Netflix error – M7703-1003. Therefore, in this case, you can uninstall the Google Chrome browser and re-install it again to check if it helps fix the issue. Let’s see how:
Step 1: Press the Win + I keys simultaneously on your PC to launch the Settings app.
Step 2: In the Settings window, click on the Apps option on the left side of the pane.
Step 3: Next, in the Settings window, click on Apps & features on the right side.
Step 4: In the next window, navigate to the right side, go to the App list and look for Google Chrome.
Click on the three vertical dots on its right and select Uninstall.
Step 5: In the prompt, again click Uninstall to confirm the uninstallation.
*Note – If you see a prompt, check the box next to Also delete your browsing data to delete your profile information (history and bookmarks).
Then click Uninstall.
Step 6: Now, go to the official Google Chrome website and download the setup file.
Step 7: Click on Run or Save as prompted.
Step 8: If you select Save, double-click on the downloaded setup file to initiate the installation.
Once the process is complete and Chrome is installed, it will open automatically and you can then set Chrome as the default browser. You should not encounter the “M7703-1003” error while watching Netflix again.
Method 6: Create a New Browser User Profile
If none of the above method works, you can try creating a completely new user profile for your Chrome browser and check if this helps fix the issue.
*Note – Save your profile settings using your Gmail user ID which will help you sign back in to your profile and load all the profile items like bookmarks and history, to help you not lose any of them.
Now, let’s see how to create a new Chrome user profile:
Step 1: Open Chrome and navigate to the upper right side of the browser.
Here, click on your user profile (picture) and other profiles, click on Sync is on.
Step 2: This will open the syncSetup page in Chrome settings.
Now, on the right side of the window, go to your user profile and click on the Turn off button next to it to turn off sync.
Step 3: Now, go to your user profile pic again on the top right side of the Chrome window and under the Other profiles section, click on Add to add a new user profile.
Step 4: This will open the Set up your new Chrome profile and click on Sign in to create a new user account.
Then follow the on-screen instruction to complete creating a new Chrome user profile.
Once done, relaunch your Chrome browser and sign-in with the new user profile. Now, check if Netflix is working properly.
Method 2: Check If It’s the Official Chrome Browser
At the same time, make sure that you are using the official Chrome browser and not a fake one, because there are many websites that offer downloads impersonating the real Google Chrome. This can cause the M7703-1003 issue while trying to watch Netflix. Follow the below instructions to check if you are running a genuine Chrome version:
Step 1: Open Google Chrome and then click on Customize and control Google Chrome (three vertical dots).
Now, click on Help and then click on About Google Chrome.
Step 2: In the Help menu page, on the right side, you will see the Chrome version.
The genuine Chrome versions will have a “0” as the second digit, for example, “97.0.xxxx.xx“.
*Note – If you do not see “0” as the second digit in the version number, then you must uninstall this Chrome browser and download and install the genuine browser from the official Google Chrome download page as below:
Now, when you try to stream Netflix content on the original browser, it should work seamlessly, without any issues.
At the same time, make sure that the Google Chrome you are using is supported by your system, for instance, use Google Chrome version 64 or later on Windows 7 or later, Mac OS X 10.10 or later (Mavericks), Chrome OS, or Linux
Internet Explorer 11 or later on Windows 8.1 or later, Microsoft Edge on windows 10, Mozilla Firefox version 59 or later on Windows 7 or later or Mac OS X 10.10 or later (Yosemite), Opera version 47 or later on Windows 7 or later or Mac OS X 10.10 or later (Yosemite) and Safari on Mac OS X 10.10 or later (Yosemite).
You should also check if the browser is updated to the latest version. For this, follow the Steps 1 and 2 as shown in Method 2 and you should see that Chrome starts checking for the latest version automatically. Of it’s already using the latest version, it will show “Chrome is up to date” as status and if not, it will update it automatically. Once done, click on the Relaunch button to restart the updated version of your Chrome browser.
Alternatively, you can also try disabling the Windows built-in antivirus or any 3rd party antivirus software o your system to check if it helps fix the Netflix issue. Sometimes, the antivirus may be blocking the Netflix web page due to some glitch. You can also try disabling the Windows Firewall or the firewall of the 3rd party software which may be blocking your access to Netflix.
If all other methods fail, the only option left is to use another web browser like Microsoft Edge or Mozilla Firefox and this should help you get rid of the Netflix error – “M7703-1003” in Google Chrome.
I find passion in writing Tech articles around Windows PC and softwares