Microsoft Teams Error “We’re Sorry – We’ve Run Into an Issue” Fix

Microsoft Teams is a business platform app where it is widely used in organizations for effective communication like meetings, chat, video conferencing, etc. But a few users while using the Teams desktop client are facing the error saying “We’re Sorry – We’ve Run Into an Issue”. Anyways you can use the Teams web since it is similar to the Teams desktop app. But to solve this error, we have different solutions listed in detail here in this article. You can try them and get rid of the problem.

Firstly try out the below mentioned basic options to solve the issue

Close The Teams Application

Step 1 – Right click on the taskbar, then click on the task manager

 

Task Manager

 

Step 2 – In the task manager, right-click on Microsoft teams, then click on the end task

 

End Task

 

 

Sign out And Again Sign in To Microsoft Teams Account

Step 1 – Click on the profile in the Teams app at the top right corner. From the appeared list, click on sign out

Profile

 

Step 2 – There appears a pop up, click on sign out. This will sign you out of the Teams

Step 3 – Now again open the Teams app, choose the account that you were using previously, or you can also use other accounts. To use other accounts click on use another account

Step 4 – Enter the password and click on sign in

Step 5 – Microsoft will send a code to your email. Check your email inbox and copy the code



Step 6 – Enter the code in the Teams login page and click on next

Step 7 – This will open the Teams. Now check if the issue is solved.

 

If the issue is not solved with the above basic steps, then follow the below methods

 

Method 1: Delete The Microsoft Teams Cache

 

Step 1 – Open the run prompt using Windows + R keys together

Step 2 – Copy and paste the following command in the run prompt and hit enter

C:\Users\%username%\AppData\Roaming\Microsoft\Teams

 

Teams

 

Step 3 – Double click on the blob_storage folder to open it

 

Storage

 

Step 4 – Delete the folder present inside blob_storage. To delete, right click on the folder and click on delete

 

Delete

 

Step 5 – Now delete the cache, to do that go back to the Teams folder, then find cache folder and open it

 

Cache

 

Step 6 – Delete all the files present in it. To do so, select all the files (Ctrl + A) right click on them and click on delete

 

Delete Cache

 

Step 7 – Also navigate to the Teams folder back and find databases folder

 

Databases

 

Step 8 – Double click on it to open and delete all files present in it

 

Delete Db

 

Step 9 – Now again in the teams folder find two more folders IndexedDB and Service Worker then delete the contents present in them. Now check if the issue is solved.

 

Indexed Db

 

Service Worker

Method 2: Disconnect The User Account And Then Reconnect 

 

Step 1 – Open windows settings using Windows + I keys together

Step 2 – Click on Accounts

 

Accounts

 

Step 3 – On the left side, click on access work or school

 

Access Work

 

Step 4 – At the right, check the account you are attempting to sign into the Microsoft teams. Click on the linked account then click on disconnect

 

Disconnect

 

Step 5 – In the confirmation pop up, click on yes

Step 6 – Then again re-connect it. Now check if the problem is solved

Note – If you are not linked to any account, then first link it and then use to check if the issue is solved.

 

Method 3: Run The Teams App In Compatibility Mode

 

Step 1 – Right click on the Teams app and then click on properties

 

Properties

 

Step 2 – In the opened window go to the compatibility tab

 

Compatibility 1

 

Step 3 – Tick the checkbox beside Run this program in compatibility mode for

Step 4 – Then select Windows 8 from its dropdown

 

Windows8

 

Step 5 – To save the changes click on apply and ok

 

Method 4: Run the Compatibility Troubleshooter for Microsoft Teams

 

Step 1 – Right click on the Teams app and then click on properties

 

Properties

 



Step 2 – In the opened window go to the compatibility tab

Step 3 – Then click on the Run compatibility troubleshooter button

 

Compatibility

 

Step 4 – It will take few seconds to and then in the opened window, click on Try recommended settings

 

Settings

 

Step 5 – Further press the test the program button, then log in to your account within Teams app and check

 

Test

 

Step 6 – Click on next

Step 7 – Then select Yes, save these settings, or No, try again depending on the test results. If you select No then it will bring up further troubleshooting options

 

Solution

 

Step 8 – Once the process is done, check if the Teams app works fine.

 

Method 5: Run Teams As An Administrator

 

Step 1 – Right click on Teams icon then click on properties

 

Properties

 

Step 2 – In the opened window, go to the compatibility tab

 

Compatibility 1

 

 

Step 3 – In the settings section, choose run this program as an administrator by clicking on the checkbox beside it (a tick mark should be present)

 

Admin

 

Step 4 – To save the changes click on apply and ok

 

Method 6: Delete Generic Credentials for Teams App

 

Step 1 – Open the credential manager. To do that open the run prompt using Windows + R keys together, then type control keymgr.dll and hit enter

 

Credential Manager

 

Step 2 – Alternatively you can also type credential manager in the windows search bar, then from the search results double click on it and open the credential manager

Step 3 – Choose Windows credentials

 

Windows Creds

 

Step 4 – In the generic credentials section, find Microsoft Office account credentials and Teams credentials. Click on the drop down beside it

Step 5 – Now click on remove to delete its credentials

 

Remove

 

Step 6 – Close the credentials window and restart the system. Now use Teams and check if the error is solved.

 

Method 7: Use The Teams Web Version

 



Step 1 – Open the browser and go to the Teams web page

Step 2 – Click on sign up for free button at the top right

Step 3 – Enter the email address and click on next

 

Next

 

Step 4 – Choose the required option like school account, work, friends account by clicking on the radio button beside it and click on next

Step 5 – Once the account is set up use the Teams app and see if it works as expected.

 

Method 8: Enable The TLS Feature

 

Step 1 – Open the run prompt using Windows + R keys together

Step 2 – Type inetcpl.cpl in the run prompt and hit enter

 

Internet

 

Step 3 – This will open the internet properties, go to the advanced tab

Step 4 – Scroll down and select Use TLS 1.0 , 1.1, 1.2 options by clicking on the checkbox beside them

 

Tls

 

Step 5 – Click on apply and ok. Now check if the issue is solved.

 

Method 9: Reinstall The Microsoft Teams App

 

Step 1 – First uninstall the Teams app, to do that open the windows settings using Windows + I keys together

Step 2 – Click on apps

 

Apps

 

Step 3 – In the apps & features window, find Microsoft teams and click on it. Then click on uninstall

 

Uninstall

 

Step 4 – Now reinstall the Teams app, to do that go to the Microsoft website and click on get in store app

 

Get Store

 

Step 5 – Click on install. Set the Microsoft Teams account and use it. Then check if the issue is resolved.

That’s it! I hope the above provided information is useful. Let us know which of the above methods worked for you. Thank you and happy reading!!