Many Windows users have reported recently that the shift key on their keyboard has suddenly stopped working on the windows 11 system and they are unable to perform any task that includes the shift key, for example – permanently deleting any file or folder by using the Shift + Delete keys together, etc.
We have found out a few reasons behind this issue where the shift key stopped working and they are listed below.
- Old outdated keyboard driver.
- Sticky keys activated on the system.
- The keyboard itself got damaged.
Let us see how this issue can be solved by trying the solutions given below in this article. If you are also facing such a problem then don’t worry. Please continue reading this article to know more.
- If any other keys also are not working on your keyboard, that means the keyboard has got damaged so you probably have to buy a new one.
- Now check if try connecting the keyboard to some other device, if it works then check if your device’s USB port is working fine or not and get it fixed.
Fix 1 – Turn Off the Sticky Keys & Filter Keys feature
Step 1: Open the Accessibility page on the windows system using shortcut by pressing Windows + U keys together.
Step 2: Next scroll down the Accessibility page and click Keyboard under Interaction section at the bottom as shown below.
Step 3: On the Keyboard page, Turn Off the Sticky Keys toggle button at the top as shown below.
Step 4: Then click on the Sticky Keys to see more options.
Step 5: On the Sticky Keys page, you can see many options with toggle button.
Step 6: Please turn off all these options by turning off the toggle buttons as shown below.
Step 7: Similarly, Turn Off the Filter keys toggle button just below Sticky keys option as shown below.
Step 8:Then Click on Filter Keys option.
Step 9: Turn Off all the toggle buttons listed on the Filter Keys page as shown below.
Step 10: After it is done, close the page.
Fix 2 – Update the Keyboard Driver on your system
Sometimes, outdated keyboard driver may be the cause for such issues mentioned above in this article. So we suggest our users to update the keyboard driver using device manager.
Here are the steps on how to do it below.
Step 1: First you should right-click on the Start button on the taskbar which is present in the center.
Step 2: Then select Device Manager from its context menu as shown below.
Step 3: This opens the device manager window on your system.
Step 4: Now expand the Keyboards option from the list of devices shown, by double-clicking on it as shown below.
Step 5: Next, right-click on the keyboard driver below Keyboards and select Update driver from the menu as shown below.
Step 6: In the Update Drivers window, tap on Search automatically for drivers option as shown below.
Step 7: This will update the keyboard driver if it was outdated. Or else it will display a message that said The best drivers for your device are already installed as shown below.
Step 8: Click Close at last and restart your computer once.
Step 9: After it is done, close the device manager window.
Fix 3 – Uninstall the Keyboard Driver on your system
Even after updating the keyboard driver, the issue remains the same then you may have to uninstall the keyboard driver using device manager. On restart, windows will look for suitable keyboard driver for the keyboard device and installs them while system startup.
Follow these steps below.
Step 1: Press the Windows key and type device manager.
Step 2: Click the Device Manager app from the search results as shown in the below screenshot.
Step 3: Go to Keyboards option from the list and expand it by double-clicking on it.
Step 4: then right-click on the keyboard driver and click Uninstall device from the context menu as shown below.
Step 5: This will uninstall the keyboard device from the system.
Step 6: Close the device manager window and reboot the system.
Step 7: After the system starts up, you can see that the keyboard and all its keys are working fine!
If not, try other solutions given below.
Fix 4 – Run the Keyboard Troubleshooter
If there is any issue with the keyboard, then there is a troubleshooter meant specifically for keyboard itself in the windows system. So performing the keyboard troubleshooter will try to detect any problem related to keyboard and fixes it.
Let us see how this can be done below.
Step 1: First, open the Run command box by pressing together the windows + R keys.
Step 2: Type control.exe /name Microsoft.Troubleshooting in the textbox and hit Enter key.
Step 3: Now the troubleshoot page appears on the system.
Step 4: Click Other troubleshooters option from the list as shown below.
Step 5: Then scroll down the list and click Run button of the Keyboard option as shown below.
Step 6: It will then start troubleshooting the keyboard and detects any issues and gets the fix for you.
Step 7: Perform any onscreen instructions for fixing the issue.