Microsoft Outlook is an email app that is most widely used for Mailing. While this is popular and widely used, users face a few different errors on Outlook. One such issue is Microsoft Outlook crashes when opened. Due to this, the user cannot further proceed to check emails or perform other activities on the computer regarding Outlook. If you are one among them, do not worry it can be solved. In this article, we have different solutions that you can try and get rid of the problem. Let us start!
Method 1 – Check For Latest Outlook Updates And Apply Them
Step 1 – Open the Microsoft Outlook app
Step 2 – Click on the file that is at the top left corner
Step 3 – On the left side, click on the office account
Step 4 – Click on the update options drop-down and from the appeared list click on update now
Step 5 – Wait for the update to finish and then check if the issue is solved.
Method 2 – Restart The Outlook App
Step 1 – Right click on the taskbar
Step 2 – From the appeared list, click on task manager
Step 3 – In the processes tab, find the Outlook app and right-click on it
Step 4 – Then click on the end task option. If the Outlook app is running in the background it will be closed
Step 5 – Reopen the Outlook app and check if the issue is solved.
Method 3 – Open Microsoft Outlook In Safe Mode
Step 1 – Open the run prompt using Windows + R keys together
Step 2 – Type Outlook.exe /safe in the run prompt and hit enter
Step 3 – There appears a prompt asking you to choose the profile. Choose your profile from its dropdown, here I will select Outlook
Step 4 – Then click on ok
Step 5 – Now Outlook will open the safe mode, and check if the error is resolved. If it works fine then the issue might be because of Outlook add-ins. So try to disable them as said below.
Disable Problematic Outlook Add-ins
Step 1 – Open the Outlook app
Step 2 – At the top left corner, click on file
Step 3 – From the bottom left side, click on options
Step 4 – In the Outlook options window, click on add-ins that is at the left side
Step 5 – In the Manage drop down select COM Add-ins and click on Go button beside it
Step 6 – From the COM Add-ins window, uncheck all the add-ins by clicking on the checkboxes beside them (a tick mark should not be present)
Step 7 – Then click on ok
Step 8 – Restart the Outlook and enable one add-in (a tick mark should be present) and check if the error persists. Likewise enable one by one and check if the error is solved. If the error is solved then it is confirmed that the error was due to a particular add-in.
Method 4 – Disable Hardware Acceleration
Step 1 – Open Microsoft Outlook app
Step 2 – Click on File at the top left corner
Step 3 – At the bottom left, click on options
Step 4 – In the opened window, select advanced tab that is at the left
Step 5 – In the display section, enable the option Disable hardware graphics acceleration by clicking in the checkbox beside it (a tick mark should be present)
Step 6 – To save the changes click on ok
Method 5 – Run Microsoft Office Repair Tool
Step 1 – Open the windows settings using Windows + I keys together
Step 2 – Click on apps
Step 3 – In the apps & features window, scroll down and find Microsoft Office (Microsoft 365)
Step 4 – Click on Microsoft 365 and select modify
Step 5 – A user account control window will open, click on yes
Step 6 – In the next window, it will ask you for how would you like to repair your office programs. Select quick repair by clicking on the radio button beside it
Step 7 – Then click on repair button. Again to proceed with the repair process, click on repair
If the problem still exist then you can repeat the above steps [step 1 – step 5] and then click on Online Repair option by clicking on the radio button beside it. This option requires a good internet connection. Then click on repair button. Again to proceed with the repair process, click on repair
Step 8 – It might take sometime to finish the process. Once done restart the system and then check if the issue is resolved.
Method 6 – Repair The Corrupted .PST Files Using SCANPST.EXE Tool
Step 1 – Close the Outlook app and all its traces
Step 2 – Open the Windows explorer (File explorer) using Windows + E keys together
Step 3 – Navigate to the following path in the File explorer
Note: The below path might vary according to your OS version. So navigate to the appropriate path where there is scanpst.exe file. You can search it manually using find option as well
C:\Program Files\Microsoft Office\root\Office16
Step 4 – Double click on SCANPST.EXE file
Step 5 – Click on browse and specify the path of pst file
Note: The default pst file might be located in different paths based on the version. You can also manually search them using find option
For Outlook 2013 version onwards the path might be
For Outlook 2010 version onwards the path might be
Step 6 – Once the location is specified click on start to perform a scan
Step 7 – If there are any inconsistencies they will be listed
Step 8 – Click on the checkbox beside Create a backup of the scanned file (a tick mark should be present). This creates a backup, incase if the process goes wrong you can restore the backup
Step 9 – Click on repair. Wait till the process is completed. Once done check if the problem is resolved.
Method 7 – Create A New Microsoft Outlook Profile
Step 1 – Open the run prompt using Windows + R keys together
Step 2 – Type control in the run prompt and hit enter. This will open the control panel
Step 3 – In the view by drop down select large icons
Step 4 – Click on Mail (Microsoft Outlook)
Step 5 – Under the profiles section, click on show profiles button
Step 6 – Click on add button
Step 7 – Give a name to the new profile by entering the name in profile name field
Step 8 – Click on ok
Step 9 – In the add account window, enter the name, email address and password then click on next. Follow the onscreen instructions and then the new profile will be created
Step 10 – Under when starting Microsoft Outlook, use this profile section, select always use this profile option by clicking on the radio button beside it. Then from its dropdown select your newly created profile
Step 11 – Click on apply and ok. Now check if the error is resolved.
Method 8 – Run The Microsoft Support And Recovery Assistant
Step 1 – Go to the Microsoft website
Step 2 – Scroll down and download the Support and Recovery Assistant by clicking on the download button
Step 3 – Once the file is downloaded, double click on the downloaded file (setup.exe)
Step 4 – Install the Microsoft Support And Recovery Assistant by following the onscreen instruction. Once done open it
Step 5 – Select Outlook and click on next
Step 6 – From the appeared window, choose the problem that you are experiencing regarding Outlook then click on next
Step 7 – Follow the onscreen instructions and finish the process. The tool will fix the issue. Then check if the issue is solved.
That’s it! I hope the above provided information is helpful and easy to follow. Let us know which method did you apply and got the issue resolved. Thank you and happy reading!!