How To Fix Audio and Video Out Of Sync In Netflix

While playing a program on Netflix some users might have experienced audio or video out of sync problems. It might be because of using out dated software, TV or mobile setting changes, or Netflix app setting changes, etc. In this article, there are a few methods to solve the issue. But first, try restarting the app and the device. Most of the time just a restart will help. Else unplug and plug the cables of the device and also power off and power on your devices. If all these does not work then try with the below solutions.

Basic Fixes

  1. Try connecting to a different network like mobile data or a wi-fi network. Else check by clicking on forget the network option and then add it again.
  2. If there are any ad blockers for Netflix on your browser disable them.
  3. Try using different browsers for playing Netflix if you are using it in the browser.
  4. Check by pausing the video, forwarding, rewinding, etc, and then check if the issue is solved.
  5. Use a headphone and check if the issue resolves or use different cables and ports and try it.

If none of the basic workarounds works then try the below solution.

Method 1: Change The Audio Settings

 

Step 1: Open the Netflix app and play some movies or tv show

Step 2: Click on the screen

Step 3: Scroll down and choose audio and subtitles

Step 4: Change the audio to English

 

English

 

Step 5: Then play the program and check if the Netflix audio is working fine

Step 6: If the issue is not solved, try to set the audio to 2.0 and check if the issue is solved.

 

Method 2: Disable HD Streaming

 

Step 1: Open the Netflix app

Step 2: Click on the profile at the top right corner

Step 3: Choose account from the list

 

Account

 

Step 4: In the opened window scroll down and select profile and parental controls (you can see it easily when you open the app in browser)

 

Profile Control

 

Step 5: Select the profile that you want to edit then click on playback settings



 

Playback Settings

 

Step 6: Under data usage per screen choose medium by clicking on the radio button beside it

 

Medium

 

Step 7: Click on save button to save the changes that you made

Step 8: Also check by setting the system’s screen resolution to 720 DPI

Step 9: Close and re-open the Netflix app and then check if the audio issue is solved.

 

Method 3: Netflix Users On Smartphones

 

Keep The Device Up To Date

Note: Here the steps are regarding android phone settings. The navigation changes according to the phone

Step 1: First of all take a backup of your phones data

Step 2: Connect to the internet or Wi-fi network

Step 3: Open the settings (gear icon)

 

Settings

 

Step 4: Click on system

 

System

 

Step 5: Then select system updates

 

System Updates

 

Step 6: If there are any latest updates download and install them

Step 7: Once updated restart your device and then check if the issue is solved.

 

Re-install The Netflix App

 

Step 1: Open the phone settings (gear icon)

 

Settings

 

Step 2: Click on apps & notifications

 

Apps Notifications

 

Step 3: Click on see all apps and then search for Netflix app

 

See Apps

 

Step 4: Select storage & cache

 

Storage Cache

 

Step 5: Choose clear cache and in the pop up click on ok

 

Clear Cache

 

Step 6: Then click on clear storage and in the pop up click on ok

 

Clear Storage

 

Step 7: Later go back on the screen click on uninstall and confirm it

 

Uninstall

 

Step 8: Restart the phone and then re-install the Netflix app from the play store

Step 9: After installation check if the issue is solved.

 

Method 4: Netflix Users On Windows

 

Update Windows System

 

Step 1: Open windows settings using Windows + I keys together

Step 2: Click on update & security

 

Update Security

 

Step 3: On the right side click on check for updates button

 

Check Updates

 

Step 4: If there are any updates it will be installed

 

Update The Drivers

 

Step 1: Open the run prompt using Windows + R keys together

Step 2: Type devmgmt.msc in the run prompt and hit enter. This will open the device manager window

 

Device Manager

 

Step 3: Expand the network adapters by clicking on the arrow mark beside it

 

Network Adapter

 

Step 4: Right click on the adapter that you want to update

Step 5: Then click on update driver 

 

Update Driver

 

Step 6: Click on search automatically for drivers

Search Driver

 

Step 7: Once done restart the system and then if the audio issues is solved.

 

Disable Autoplay In Hardware And Sound Devices

 

Step 1: Open windows settings using Windows + I keys together

Step 2: Click on devices

 

Devices

 

Step 3: From the left, click on autoplay

 

Autoplay

 

Step 4: On the right side, disable the Use Autoplay for All Media and Devices option by clicking on the toggle bar below it (blue color should disappear)

 

Disable

 

Step 5: Restart the system and see if the problem is solved.

 

Disable Fast Startup of the System

 

Step 1: Press Windows + X keys together

Step 2: From the appeared list click on Power options

 

Power Options

 

Step 3: On the right side click on additional power settings

 

Power Settings

 

Step 4: Select Choose What the Power Buttons Do

 

Change

 

Step 5: Then click on Change Settings That Are Currently Unavailable

 

Change Settings

 

Step 6: Uncheck turn on fast startup option by clicking on the checkbox beside it (tick mark should not be present)

 

Fast Startup

 

Step 7: Now click on save changes button to save the changes made

Step 8: Shut down the system (do not restart)

Step 9: On the system and check if the issue is resolved.

 

Disable Allow Applications To Take Exclusive Control of This Device Option

 

Step 1: Right click on the speaker icon which is at the bottom right corner of the window

Step 2: From the list click on sounds

 

Sound

 

Step 3: Go to the playback tab

Step 4: Double click on the sound device that you use

 

Playback

 

Step 5: Go to the advanced tab

Step 6: In the default format section, select 24-bit, 192000 Hz (Studio Quality) from the dropdown

Step 7: Uncheck Allow Applications to Take Exclusive Control of This Device by clicking on the checkbox beside it (tick mark should not be present)

 

Advanced

 

Step 8: Click on Apply and then OK to save the changes. Then check if the problem is solved.

 

Let Windows Decide What’s Best for the Computer

 

Step 1: Open the run prompt using Windows + R keys together

Step 2: Type sysdm.cpl in the run prompt and hit enter. This will open the system properties window

 

System

 

Step 3: Go to the advanced tab

Step 4: Click on Settings button from the performance section

 



Settings

 

Step 5: In the visual effects tab select Let Windows Decide What’s Best for My Computer by clicking on the radio button beside it. Now the issue would have been solved.

 

Visual Effects

 

Method 5: Netflix Users On TV

 

Enable Lip Sync/Audio Output Delay In Samsung TV

 

Step 1: Click on the Settings on your TV

Step 2: Select Sound from the settings list

Step 3: Click on expert settings

Step 4: And set a value to Digital Output Delay. Try to adjust the value and check if the issue is solved.

 

Disable Dolby Digital Settings On Apple TV

 

Step 1: Open the settings and click on audio & video

Step 2: Disable the digital dolby option and check if the audio sync issue is solved

 

Disable Match Frame Rate

 

Step 1: Open the settings and click on audio & video

Step 2: Choose match content



Step 3: Disable the Match Frame Rate and check if everything works as expected.

 

Change The Output

 

Step 1: Open the settings and click on audio & video

Step 2: Select HDMI Output & change it to YCbCr.

 

Change and Calibrate the Display Mode

 

Step 1: Open the settings and click on audio & video

Step 2: Select Format and set the Dolby Vision to 24Hz

Step 3: Click on the wireless audio sync

Step 4: If the issue still persists the go back to audio and video screen then select calibrate

Step 5: Then follow the onscreen instructions to complete the process and then check if the issue is solved.

 

Adjust Settings In Roku TV – Disable The Volume Mode

 

Step 1: Play some show from the Netflix

Step 2: Press the asterisk symbol (*) from the remote

Step 3: Select sound settings

Step 4: Click on the volume mode and turn it off. Now check if everything works fine.

Edit The Dolby Digital Audio Settings

Step 1: Open the settings of your device

Step 2: Select audio

Step 3: Choose HDMI and set it to PCM. Now check if the issue resolves.

That’s it! I hope this article is helpful. Let us know which method you applied to get it done. Thank you!!