Can’t find your Netflix profile on your account? There is nothing more personal than losing access to your Netflix profile on your own account. Your personalized Netflix account is just like a library full of books with bookmarks. You can’t resume your favorite episode, can’t keep track of your watch list, losing the access to your own Netflix profile means losing the personal touch from your Netflix account.
Fix 1 – Log out and log into your Netflix account
Log out of Netflix account and log back into your Netflix account from all the devices where you are currently logged in. See if this works out for you.
Browser users ~
Step 1 – Tap the “Profile” icon in the top-left corner.
Step 2 – Then, tap “Sign out of Netflix” to sign out of your Netflix account.
App users~
Step 1 – Open up the Netflix app on your phone.
Step 2 – In the app, you can tap to open up the “Profile” from the bottom dock.
Step 3 – Tap the three-bar button to load the settings panel.
Step 4 – Tap to use the “Sign out” to sign out of your Netflix account.
This way, sign out of your Netflix account. Make sure to log out of your Netflix profile in all the devices that you were using.
Later, sign in to your Netflix account and try to use your Netflix profile. Check if this works.
Fix 2 – Uninstall and reinstall Netflix app
If this is a bug, uninstalling and reinstalling the Netflix app should do the trick.
Step 1 – Hold the “Netflix” app and tap “Delete App” option.
Step 2 – Confirm to delete the app from your phone.
Step 3 – Later, open up the App Store.
Step 4 – Search for the “Netflix” app and reinstall it on the device.
Step 5 – Log into your Netflix account.
Step 6 – Try to use your profile once again.
Check if this works.
Fix 3 – Reactivate the Netflix account
Netflix has this option where you can delete account permanently. If you have discontinued your Netflix subscription, that doesn’t automatically delete your account from your servers. Netflix only deletes the unused accounts after a grace period of a year or so. You can recover the account simply by logging into the account once.
Fix 4 – Check the internet connection
The offline mode of Netflix sometimes doesn’t allow the profile selection console. It automatically selects the profile where you have downloaded movies or series. You can just go online, and you will get the profile selection page on the Netflix app once again.
Using Netflix on an unstable mobile data may lead you to this problem. Try using the Netflix on a better network to fix the problem.
Fix 5 – Keep track of device activity
Someone may be deleting or removing from your profile from one of the logged devices.
Step 1 – Load up the Netflix on your browser or app on your phone.
Step 2 – Next, tap the profile icon in the top-right corner and tap “Account“.
Step 3 – Make sure you are on the “Overview” tab.
Step 4 – Then, go to the “Manage Access and Devices” section.
Step 5 – You may sign out from the devices where you don’t use your account.
This should fix the problem with your Netflix profiles. Check if this works out for you!