Fix Windows Store Error 0x80073cf9 in Windows 10 / 8

Just like Google Play and Mac App Store, Microsoft has an app store of their own for Windows devices. Along with applications, you can download digital video, e-book and digital music from it. Earlier this app store was only made available for Windows 8 and Windows Server 2012. But, since the launch of Windows 10, Windows Store can be accessed from different platforms such as Windows Marketplace, Xbox Video, Windows Phone Store and Xbox Music.

Lately, Windows 10, Windows 8 and Windows 8.1 users have been facing an error when trying to download some apps. “Something happened and this app couldn’t be installed. Please try again. Error code: 0x80073cf9.” This error doesn’t occur while downloading a particular set of apps. Sometime you will be able to download any app, while other times this error will appear every time. The error also seems to be appearing while downloading Windows Updates through Windows Store. If you are facing this problem, you are one of the many Windows users. But, don’t worry. We will help you fix this problem. Just follow the methods mentioned below, and your Windows Store will be free of this error in no time.


How to Fix Windows Store Error code: 0x80073cf9

Users around the world have tried a number of methods to fix this problem, but only a few have worked for them. We will mention all the methods which can solve this error for you. Follow the methods mentioned below one by one, until you no longer see this error. We will start with the simplest of fixes, going down with more complex ones.

#1 –  Create AppReadiness / AUInstallAgent Folders

This solution has helped many users to fix the problem. The folders AppReadiness and AUInstallAgent normally exist inside the Windows directory. But, if these folders are not present in your device’s C:\Windows\ directory, you will have to create them. Before beginning with the method, make sure you are logged in as Administrator. Now, follow the steps to perform this method.


Step 1. Open File Explorer. If you are unable to locate it, simply right-click on the Start menu button and select File Explorer.

Open File Explorer

Step 2. Now, go to This PC and follow this path:

C: > Windows >

If you had the Windows OS installed in other disk partition, go to the Windows folder in that disk partition.

C Windows


Step 3. Here you have to create two new folders. To do this, right-click on empty space, go to New and select Folder. When asked for permission, select Yes. Repeat this one more time to create another folder.


Create New Folder



Step 4. Rename New Folder to AUInstallAgent and New Folder (2) to AppReadiness. To do this, right-click on the folders and select Rename, then enter the new name.



Rename New Folder

After creating both the folders, restart your computer and check if the problem is fixed. If the error is still appearing, go to the next method.

#2 –  Check Date and Time & Region

The simplest method which might do the job for you is checking if the Region and Date and Time are correct. If they are set to correct, you can move on to the next method. But, if they are not correct, you will have to set them to correct. To do this, simply follow the steps.


Step 1. Go to Cortana and type Control Panel. Press Enter.


Cortana Control Panel



Step 2. Go to Clock and Region.


Clock And Region

Step 3. Now, one by one, go to Date and Time and Region. Correct both of them according to your location and time zone.


Step 4. Restart your device.


This should fix the problem. If you are still getting the error, try the next method.



#3 – Log Out and Log In in Windows Store

Many users have reported that simply logging out, then logging in again in Windows Store has fixed the problem for them. Try it yourself and see if it does the job. If you are still facing the error, move on to next method.


#4 – Reset Windows Store

In this method, we will try and reset the cache of Windows Store. Follow the steps to do so.


Step 1. Right-click on the Start menu button and select Run.


Run Run


Step 2. Type wreset and click on OK.


Run Wreset


After performing the Step 2, the Command Prompt window will open up and wreset command will be executed. Wait for it to finish. When it’s done, Windows Store will open. Try downloading the apps and check if your Windows Store is free of this error. If you are still getting the same error, try the next method.



#5 –  Turn Off Firewall / Antivirus

The Firewall or Antivirus can also affect Microsoft Store, resulting in error ox80073cf9. So, try turning it off and then try downloading the application. If you are able to complete the download without any problem, turn ON the firewall / Antivirus back. And if you are still getting the error, try the next method.



#6 – Restart Windows Update services

In this method, we will restart Windows Update services. This method will help the users who are getting the error code ox80073cf9 while trying to download Windows Update through Windows Store. Here’s how to perform the method.


Step 1. Right-click on the Start menu button and select Run.


Run Run


Step 2. Type services.msc and click OK.


Run Services.msc


Step 3. Now, look for the service with name Windows Update. Right-click on it and select Restart. If the Restart option is not clickable, then it means the service is not even set to Start. So, click on Start.


Right Click Windows Update Services


Step 4. Restart your device.


This should fix the error. If you are still facing the problem, try the next method.



#7 – Run System File Checker

Corrupt system files can also be the cause behind this error. To fix this, we will run the system file checker. Follow the steps mentioned below to do so.


Step 1. Right-click on the Start menu button and right-click on Command Prompt. Select Run as administrator.


Command Prompt As Admin


Step 2. Type the following command and press Enter after it.

sfc /scannow


Step 2 will start the scanning process for damaged files and it will replace them too. The process will take quite a time, so wait patiently for it to finish. When it’s done, restart your device and then check if the problem is fixed. If the error code ox80073cf9 is still bothering you, try the next method.


#8 – Delete OLE Folder

This method has seemed to work for many users facing the same issue. In this method, you will have to delete the OLE folder from Registry. But, before doing anything with the Registry, you should take a backup of it. So, first we will make a backup of it and then we will delete the OLE folder from it.


Delete OLE Folder

Step 1. Go to Cortana and type regedit and press Enter.


Cortana Regedit


Step 2. Follow this path on the left side of the window to locate the OLE folder:

HKEY_CURRENT_USER > Software > Microsoft


 Registry Microsoft


Step 3. Delete the OLE folder by right-clicking on it selecting Delete.

Step 4. Restart your device.


This should fix the error code 0x80073CF9. If you were able to get rid of this error using some other method, don’t forget to mention them below in comments.