Fix: ‘Hmm, we can’t reach this page’ error in Microsoft Edge

Some Windows 10 users are complaining about an error they are facing in Microsoft Edge where they are receiving ‘Hmm, we can’t reach this page‘ message when they are trying to access a web page. If you are facing the same error at your end, follow the fixes of this article and the problem will be solved very quickly. But before attempting these solutions, try these simpler workarounds-

Workarounds–

1. Check if the network connection is working or not. Try to browse any other page in Edge browser or using any other browser.

2. Try to check if any updates are pending for Microsoft Edge or not.

If any of these workarounds didn’t work out, go for these solutions-

Fix-1 Use Google DNS-

1. Press Windows key+R to launch Run window on your computer. In Run window, type “ncpa.cpl” and then hit Enter.

 

 

2. In Network Connections window, right click on the network adapter you are using and then click on “Properties“.

 

 

3. In WiFi Properties window, scroll down and double click on “Internet Protocol Version 4 (TCP/IPv4)“.

 

 

4. Next, click on to choose “Use the following DNS server addresses:” and then edit the DNS server as mentioned below-

Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

Now, click on “OK” to save the changes on your computer.

 

 

Close Network Connections window.

Close Microsoft Edge window and then open it again on your computer. Check if you are still facing the error on your computer.

 

Fix-2 Disable IPv6 settings-

1. Press Windows key+R to launch Run window on your computer. In Run window, type “ncpa.cpl” and then hit Enter.

 

 

2. In the Network Connections window, right click on the network adapter you are using and then click on “Properties“.

 

 

3. In WiFi Properties window, uncheck the “Internet Protocol Version 6 (TCP/IPv6)” and then click on “OK“.

 

 

Restart your computer to save the changes. After rebooting, open Edge browser and try to search something. Your problem should be fixed.

change Network Profiles of WiFi –

change the network profile from public to private. Most of the time it worked for users.

1. Press Windows key+R to launch Run window on your computer. Copy-paste this command and hit Enter.

ms-settings:network-wifi

 

 

2. Simply click on the WiFi you are using.

 

 

3. Change the network profile to “Private” if it is “Public” or vice-versa.

 

 

Close Settings window. Check if you can access any web page with Edge.

Fix-3 Modify Registry to change the Network Profile-

1. Press Windows key+R to launch Run on your computer. In Run window, press “regedit” and hit Enter to open Registry Editor on your computer. Simply click on “Yes” if you are prompted for permission by User Account Control.

 

 

2. In Registry Editor window, click on “File” and then click on “Export” to create a backup of registry on your computer.

 

 

3. In Export Registry File window, choose a favorable location to store the backup on your computer. Then, name the backup as “Original Registry“.

4. Set the ‘Export Range‘ to “All” and then click on “Save” to save the registry backup on your computer. If anything goes wrong, you can simply recover your registry.

 

 

5. Now, in Registry Editor window, navigate to this location-

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles

6. Now, on the left pane you shall see many keys listed under ‘Profiles‘. Click on the first of those keys and on the right hand side of the Registry Editor window, notice the “Description” of the key. Check if it is the network you are currently using or not.

If it is not, go to the next key on the left pane and check again.

7. Repeat this until you see the name of your internet connection in the “Description“.

(Example– For us, in the last key of the left pane we have found the right network which our computer is currently using).

8. Now, double click on “Category“.

 

 

9.  Now, if the Value Data is set to “1” change it to “0“. Otherwise, if it is set to “0“, change it to “1“.
“0” indicates ‘Public‘.
“1” indicates ‘Private‘.

10. Click on “OK” to save the changes on your computer.

 

 

Reboot your computer to save the changes. After rebooting, check if you are still facing the issue with Edge or not. Your problem should be solved.

In case if the network profile is not changed, follow these steps instead-

 

 

Alternative approach to change Network Profiles of Ethernet –

1. Press Windows key+R to launch Run window on your computer. Copy-paste this command and hit Enter.

ms-settings:network-ethernet

 

 

2. Click on the “Ethernet” on the left hand side and then click on  “Ethernet” you are currently using.

 

 

3. Change the network profile to “Private” if it is “Public” or vice-versa.

 

 

Close Settings window. Edge browser should be working fine again. Your problem should be solved.