Are you unable to use Google Chrome on your computer as ‘This site can’t provide a secure connection –ERR_SSL_PROTOCOL_ERROR‘ error is appearing on the chrome window? If the answer to this question is ‘Yes‘, follow the solutions of this article and the problem will be gone in no time. But before going ahead, try these simpler workarounds and check if it helps-
1. Reboot your computer. Check if it solves the issue or not.
2. Check if your system is showing the correct date and time. Chrome shows this kind of error when there is a fault of incorrect time and date on your system.
3. Disable antivirus and firewall temporarily on your computer. Check if Google Chrome is working or not.
4. Disable VPN settings on your computer. Check if it helps.
If any of these didn’t help you out, go for these solutions-
Fix-1 Set correct Date and Time settings-
Setting correct time and date settings, along with updating the time server on your computer will solve this issue for you.
1. Press Windows key+I to launch Settings window on your computer. Now, click on “Time & Language” in the Settings window.
2. Under Time & Language settings, on the left-hand side click on “Date & time“, then on the right-hand side, switch “Switch time zone automatically” to “Off“.
3. Scroll down through the same window, find ‘Time Zone‘. Click on the drop down and then select the time zone you are currently in*.
*NOTE– You will notice the same time zone for a variety of locations. Choose the particular time zone where you are currently in.
Close Settings window.
4. Press Windows key+R to launch Run window on your computer.
5. Type or copy-paste “timedate.cpl” in Run window and then hit Enter.
Date and Time window will be opened.
6. In the Date and Time window, go to the “Internet Time” tab and then click on “Change settings…“.
7. In Internet Time Settings window, check the option “Synchronize with an Internet time server“.
8. Now, click on ‘Server:‘ and choose “time.windows. com” server
9. Then click on “Update Now“.
10. Finally, click on “OK” to save the changes on your computer.
11. In the Date and Time settings window, click on “Apply” and “OK” to save the changes on your computer.
Close Settings window.
Check if you are still facing the same problem at your end or not. Your problem should be solved.
Fix-2 Clear Browsing Data-
Clearing browsing data on your computer may solve this issue.
1. Launch Google Chrome on your computer.
2. In Google Chrome window, press Ctrl+Shift+Delete.
3. Under the Clear browsing data window, click on ‘Time Range‘ to select “All time” from the drop-down.
4. Check “Cookies and other site data” and “Cached images and files” both the options. Finally, click on “Clear data” to clear the browsing data from Google Chrome.
Wait for a while to clear the browsing history.
Close and re-launch Google Chrome on your computer. Check if you are still facing the problem or not.
Fix-3 Clear SSL State-
Clearing SSL state in Google Chrome can solve this issue on your computer.
1.Pressing the Windows key and the ‘R’ key.
2. In the Run window, type “inetcpl.cpl” and hit Enter.
The Internet Properties window will be opened.
2. In Internet Properties window, go to “Content” tab and then click on “Clear SSL state“.
After clearing the SSL state, relaunch Google Chrome on your computer.
Your problem should be solved.
Fix-4 Check the Security level in Internet Properties-
High-security settings may hinder your access to some websites. Keeping the security settings down may help the situation-
1. Click on the search box and type “Internet Options“.
2. Then, click on the “Internet Options” in the search box.
4. In the Internet Properties window, go to the “Security” tab at first, then under the ‘Security level for this zone‘ keep the slider in the mid position, it will show “Medium-high“.
5. Finally, click on “Apply” and “OK” to save the changes on your computer.
Relaunch Google Chrome on your computer. After launching Google Chrome, try to visit the website again.
Fix-5 Flush DNS cache-
Flushing out DNS cache sweeps any kind of corrupted data on your computer.
1. Type “cmd.exe” in the Search box.
2. Right-click not the “Command Prompt” and then click on “Run as administrator“.
2. In Command Prompt window, type or copy-paste this command and hit Enter to execute it on your computer.
Close Command Prompt window.
Relaunch Google Chrome on your computer.
After launching Google Chrome, check if you are still facing the “This site can’t provide a secure connection –ERR_SSL_PROTOCOL_ERROR” or not.
Fix-6 Reset Google Chrome-
If no other fixes are solving your problem, resetting Google Chrome will surely fix this issue.
1. Open the Google Chrome window on your computer.
2. In Google Chrome window, copy-paste or type this line in the address bar and hit Enter.
3. In Google Chrome settings window, click on “Reset settings” to reset Google Chrome on your computer.
Google Chrome will be reset. Once it is reset, you will be able to visit the website without any error. Your problem should be solved.
Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems.