Many windows 10 users have reported that when they deleted a bluetooth keyboard from their PC and now they are again trying to add the device to the pc and want to pair it, it refuse to connect. After trying to reconnect the device from the settings panel, it keeps loading forever and finally throws an error message saying Check the PIN and try connecting again. If you are also facing this error and unable to add bluetooth device through settings > Add a Device, please find the working fixes below to get rid of the problem.
Fix 1 – Using device pairing wizard
1. Press Windows key + R together from your keyboard to open run command box.
2. Write devicepairingwizard in it and click OK.
3. wait for some time for devices to appear. Select the bluetooth device which you want to add.
4. Now, in next screen a passcode will appear.
5. Quickly type the code from your bluetooth keyboard.
6. Press Enter.
Your bluetooth keyboard will pair with the PC.
Fix 2 – Using registry editor
1. Press Windows key + R together to open run command box.
2. Write regedit in it and click OK.
3. Browse to the following location in the registry editor.
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Bluetooth\ExceptionDB\Addrs
4. expand Addrs and delete the folder inside it.
Try pairing your keyboard or mouse or any device again
Fix 3 – Use troubleshooter
1. Press Windows key + I key together to open settings.
2. Now, Click on Update & Security
3. Now, Follow he onscreen instruction to troubleshoot the bluetooth
Fix 4 -Bluetooth support service
1. Press Windows key + r to open run.
2. Now, write services.msc in it and click OK.
3. Now, Locate Bluetooth support service.
4. Double click on it.
5. Now, click on Log on Tab.
6. Write Local service and click on check names. Now, an underline will appear on Loacl service.
7. Now, click OK.
8. Now, click on Apply and OK.
Note: – If you still can not pair bluetooth keyboard with your PC, try changing USB port.
Saurav is associated with IT industry and computers for more than a decade and is writing on The Geek Page on topics revolving on windows 10 and softwares.
Anonymous says
Second one worked for me thanks
karim says
Really thanks you are amazing
Finally Solved
Simon SMC says
11 Mar 2021
I try many times that still fail untill I read you document and had tried “regedit” method.
Great! connected.
Thanks a lot!
wardhanahmad says
thank you for your solution. believe me, IT WORKS!!!
LimhamnHawk says
Thanks first option worked for me with a logitech d nova keyboard
Jack says
Thank You, option 2 worked for me on a MSFT Mobile Keyboard 6000 pairing with a Win10 OS on a Dell Latitude laptop!!!
IB says
I also have no Addrs key under ExceptionDB. I tried adding Addrs as Administrator, but that did nothing. Maybe the owner of the Addrs key has to be SYSTEM, but I do not know how to change owners or create the key as SYSTEM. I see two other people in the string have the same problem. Help would be much appreciated.
NEED HELP says
i tried method 2 but after the ExceptionDB folder there is no Addrs folder, what should i do?
lete says
Method 2 works! very thankful
PI_ says
I do not have an addrs foIder, but congrats to everyone who made this work
bashar says
thankyou step no 2 work bluetooth keyboard rapoo
Anonymous says
awesome tip
Joe F says
fix 1 worked like a charm on a Hype Bluetooth keyboard.
Anonymous says
The second method is working!!! Good job
Anonymous says
thanks got my rapoo 9300p working now. but cant seem to work on the mouse…
Collin-Farra says
The #2 is the perfect advice to solve this issue, thanks a lot!!
matt says
Method 2 all the way – brilliant advice!
Kiran says
Wow, I was struggling to fix this for quite a few days to connect my Apple Magic Keyboard to Windows 10. I was trying hard to fix it for so many days and so many ways until I found this.
Fix 1 worked for me.
Thanks a million.
Anonymous says
Method 2, Godsent.
jd brown says
Method 2 is pure genius