Getting this “FaceTime Photos must be enabled on both devices to use this feature” message during a FaceTime call? The feature that is mentioned here is the ‘FaceTime Live Photos’ option. Unlike all the other FaceTime settings, the peculiarity of this particular setting lies elsewhere, and you can’t even interact with this except in certain situations.
Fix – Enable the FaceTime Live Photos option
The reason why you are getting this message is that this ‘FaceTime Live Photos’ option can’t be accessed while you are in a FaceTime call. So, follow this step-by-step approach and that error message won’t show up again.
Step 1 – At first, hang up the video call on the FaceTime app. You must do this because the feature becomes inaccessible in the middle of a FaceTime call.
Step 2 – Next, load the iPhone Settings.
Step 3 – If you are using iOS 18 or later, then, you have to scroll to the bottom and open the “Apps” section (For the iOS 17 or former version users, skip this step).
Step 4 – Then, open the “FaceTime” app in there.
Step 5 – When the FaceTime app settings page appears, scroll down and enable the “FaceTime Live Photos” option.
This time, you can enable or disable the same settings in the FaceTime settings without getting the error message.
After enabling this setting, feel free to FaceTime anyone and test whether the settings have changed or not.
NOTE – This ‘FaceTime Live Photos’ settings is just an example. There may be other settings that you can’t change while you are on a Face Time call.