How to Fix Epson Printer Error Code 0x97

Mostly, the users who are using the Epson Printer for a long time, see the error code 0x97 on their printer screen. The error shows up instantly and the printer would stop printing. There won’t be any warning message as such before encountering this error.  One won’t be able to use the printer again until this error is resolved. This error is commonly seen in Epson WorkForce series WF-3640, WF-4630, or WF-7610 models.

In this article, we have sorted out some fixes that can help to solve Error Code 0x97 in an Epson Printer

Fix 1: Remove everything from the Printer

Step 1: If there are any printing tasks, cancel them

Step 2: Check the Paper tray and remove the paper jam if any.

Step 3: Disconnect all the cables that are connected.

Step 4: Remove the Ink Cartridges from the printer head

Step 5: Press and hold the Power button for a minute

Step 6: Plugin all the removed cables

Step 7: Reinstall the Ink Cartridges back to the slot

Step 8: Turn on the Printer and perform a print test.

Check if this fixes the issue. If not, try the next fix.

Fix 2: Ensure that the Print Head is Clean

Step 1: Remove all the Ink Cartridges from the Printer and place them on a clean surface in an inverted position

Step 2: Once, all the ink cartridges are removed, remove the paper head

Step 3: Clean the bottom of the printhead using a clean lint-free cloth dipped in warm water.

Step 4: Clean the nozzle area of the print head well until you stop seeing ink on the cleaning cloth

Step 5: Carefully dip the Print head in warm water for around 10 minutes. Make sure the water is warm and not boiling hot.

Step 6: Remove the Print head from the water and clean the surface with a clean dry lint-free cloth to remove the water content and moisture from the surface

Step 7: Now, place the Print head on a clean surface and air dry it for around 15 -20 minutes

Step 8: Place the Print head back in its place

Step 9: Place the Ink Cartridges back to respective slots

Step 10: Turn On the Printer and see if it starts working.

Fix 3: Reset the Printer

NOTE: To perform this fix, you might need some other person to help you.

Step 1: Disconnect all the connected cables from the Printer

Step 2: Let the printer rest for some time. Around 5 mins

Step 3: Hold the power button for a minute

Step 4: Continue holding the power button and simultaneously, connect all the cables that you disconnected.

Step 5: Continue holding the power button for a minute and then release it

Step 6: Once the printer has powered on, check if the issue resolves.

In case this fix doesn’t help, try the fixes listed below.

Fix 4: Update the Driver for your Printer

Step 1: Open the Run Dialog holding the keys Windows+R at the same time.

Step 2: Type devmgmt.msc and hit Enter






Step 3: Device Manager window opens. Scroll down and double-click on Universal serial bus controllers.

Step 4: Right-click on USB Composite Device  and select Update Driver



Update Usb Driver



Step 5: Click on Browse my computer for drivers






Step 6: Choose Let me pick from a list of available drivers on my computer






Step 7:  Click on USB Composite Device and click on the Next button



Choose Usb Composite Device



Step 8: Now, the drivers will be installed. Wait for some time for the installation to finish. You will see the dialog as shown below after installation



Windows Has Sucessfully Updated



Step 9: Restart the system

Step 10: Open Device Manager. From the top menu choose Scan for Hardware changes






Now check if the issue has resolved. If not, try the next fix listed.

Fix 5: Manually install the Printer Drivers

In some cases, it is noticed that installing the drivers directly from the manufacturer’s page has helped. To do so,

Step 1: Go to the manufacturer’s page. That is the Epson Printers Page

Step 2: Download the required Driver

Step 3: Run the .exe file that is downloaded to the system by double-clicking on it.

Check if this fixes the issue, If not try the next fix.

Fix 6: Run the Printer Troubleshooter

Step 1: Open the Run Dialog in your System, it can be done by holding the Shortcut keys Windows+r

Step 2: In the appearing window, type the command ms-settings:troubleshoot and click on OK



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Step 3: In the Settings–> Update & Security –> Troubleshoot window that appears, Click on Additional troubleshooters



Additional Trobleshhoters



Step 4: In the Additional Troubleshooters window that opens, click on Printers







Step 5: Now, click on Run the troubleshooter button



Runthe Troubleshooter



Step 6: Now, the system will start looking for problems. You will be notified once the problem is found, follow the on-screen instructions to fix the problem.

In case you are not able to fix the issue with all the above fixes, check if the printer has the warranty and reach out to the Epson customer care. If not, please contact the Hardware Specialist and check for any hardware repairs.


That’s All

We hope this article has been informative. Kindly comment and let us know which of the above fixes helped you.

Thank you for Reading.