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Continuous Prompt Asking to Enter A1B2C3 to Login on Windows 11 Fix

November 23, 2022 by Namratha Nayak

Many users have noticed a prompt that asks to enter A1B2C3 as the pin whenever their Windows 11/10 system is restarted. This prompt continuously keeps popping up asking to enter A1B2C3 even if the Windows PIN is entered correctly or not entered at all. This can be a frustrating issue for the user where he/she is not able to use the system to perform their important tasks even when they have not made an attempt to enter the PIN. Basically, the error message says that there have been many incorrect PIN entry attempts by the user.


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If you are facing this problem with your Windows 11/10 PC, then go ahead and read this article. Here, we have discussed a solution that can help you resolve this problem on your computer.

Fix – Remove NGC Folder and Set the Windows PIN

Step 1 – Remove NGC Folder From Your PC

 

Step 1. On the screen where you see this prompt, enter A1B2C3 to go to the next screen.

Step 2. You will now see Sign-options on the next screen.

Click on Sign-in options and then select the key option.

 

Login Sign In Options Min

 

Step 3. Now, enter your password and log in to your computer.

Step 4. Press Windows + E to open File Explorer.

Step 5. Navigate to the location below or copy and paste it into the navigation bar.

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

 

File Explore Navigate To Location Of Ngc Folder Min

 

Note: If you notice that you don’t have permission to access some folders in the path, then click on Continue in the dialog that appears.

 

File Explorer Continue For Permissions To Access Folder Min

 

Also, if you are not able to find AppData folder, then click on View at the top of the File Explorer.

Then, choose Show –> Hidden items.

 

File Explorero View Show Hidden Items Min

 

Step 6. In the Microsoft folder, right-click on the Ngc folder and choose Properties.


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Ngc Folder Properties Min

 

Step 7. Go to the Security tab in the Ngc Properties window.

Step 8. Then, click on the Advanced button at the bottom.

 

Ngc Folder Properties Security Advanced Tab Min

 

Step 9. Click on the Change link associated with the Owner in the Advanced Security Settings page for the Ngc folder.

 

Ngc Folder Advanced Security Settings Change Owner Min

 

Step 10. In the Select User or Group window, enter everyone in the text box below Enter the object name to select.

Then, click on Check Names.

Finally, click on OK.

 

Change Owner Enter Everyone As Object Name Select User Group Min

 

Step 11. Back in the Advanced Security Settings window, click on Apply. 

Then, click on OK in the Windows Security dialog and then on OK again.

 

Ngc Folder Advanced Security Settings Apply Changes Min

 

Step 12. Close the Ngc Properties window by clicking on OK.

Step 13. Right-click on the Ngc folder and click on the Delete icon to remove the Ngc folder from your PC.

 

Ngc Folder Delete Min

 

 

Note: If you are not able to delete the folder, then open the Properties window for Ngc folder and go to the Security tab.

Again, click on the Advanced button.

 

Ngc Folder Properties Security Advanced Button Again Min

 

In the Advanced Security settings window, click on Add.

 

Ngc Folder Advanced Security Settings Add Entry Min

 

In the Permissions Entry window, click on the link “Select a principal”.

 

Ngc Folder Advanced Security Settings Permission Entry Add Principal Min

 

Type everyone below Enter the object name to select.

Click on Check Names and then on OK.

 

Change Owner Enter Everyone As Object Name Select User Group Min

 

Then, check the box next to Full control and click on OK.

 

Ngc Folder Advanced Security Settings Permission Entry Full Control Min

 

Finally, click on Apply and then Yes in the Windows Security dialog.

 

Ngc Folder Advanced Security Settings Permission Entry Apply Changes Min

 

Then, click on Continue and then on OK.

 

Ngc Folder Advanced Security Settings Permission Entry Apply Changes Continue Ok Min

 

Now, try to delete the Ngc folder on your PC.

 

If you are still not able to delete the Ngc folder, then follow the steps below.

1. Press Windows + R to open Run.

2. Type cmd and press Ctrl + Shift + Enter to open Command Prompt as administrator.

 

Run Box Command Prompt Min

 

3. Click on Yes when prompted by UAC for permissions.

4. In the Command Prompt, copy and paste the commands below one after the other and hit Enter after each to execute them.

takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:f
5. Once the above commands have been executed, go to the location mentioned in Step 5 above and delete the Ngc folder.
Command Prompt Takeown Icacls Command Min
Restart your computer after you have deleted the Ngc folder from your PC.

Step 2 – Setup Windows Hello PIN

 

Step 1. After you have removed the NGC folder and your system restarts, log in using your password.

Step 2. Open the Settings app using Windows + I key combination.

Step 3. Select the Accounts tab in the left pane.


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Step 4. Click on the box labeled Sign-in options on the right side.

 

Settings Account Sign In Options Min

 

Step 5. Now, click on PIN (Windows Hello) to expand it.

Then, click on the Set up button next to Use a PIN to sign in to Windows, apps, and services.

 

Settings Account Sign In Options Pin Setup Min

 

Step 6. Enter your account password in the dialog that appears.

Then, click on OK.

 

Settings Account Sign In Options Pin Enter System Password Min


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Step 7. You will now be prompted to create a new PIN.

Enter a new PIN and click on OK.

 

Setup New Pin Min

 

Step 8. Restart your PC.

After the system starts up, log in using your Windows Hello PIN and you will not see the prompt to enter A1B2C3.

That’s it.

Thanks for reading.

We hope the method elaborated on in this post has helped you resolve the issue “Continuous Prompt Asking to Enter A1B2C3 to Login” on your Windows 11/10 PC. If you found this article informative and useful, then comment and let us know your thoughts on the same.

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