Fix: Cannot change the diagnostic data to Full in Windows 10/11

In Windows, the basic (or ‘Required’) Diagnostic data is sent to Microsoft as user feedback. While facing a critical system failure or due to anything else, you can opt to send the full (or, ‘Optional’) amount of diagnostics to analyze and further solution. But, some Windows users are facing this odd issue where they can’t just opt to send a ‘Full’ amount of diagnostic data to Microsoft. This may be because the option is disabled by the administrator or, there is some issue with the Connected User Experience.


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NOTE

The ‘Basic’ and ‘Full’ options have changed in Windows 11. Windows automatically send the required diagnostic data. But, you can choose whether to send the optional diagnostic data.

 

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Fix 1 – Enable the Connected User Experience Service

The service that manages this collection and transfer of the Diagnostic data to Microsoft.

1. At first, press the Windows key and write “Services“.

2. Then, click on the “Services” from the search results.

 

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3. In the Services screen, locate the “Connected User Experience and Telemetry“.

4. Then, right-click on the service and tap on “Properties“.

 

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5. Here, click on the drop-down icon beside the “Startup type:” to “Automatic“.

6. Then, tap on “Start” to start the service.

 

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7. Finally, click on “Apply” and “OK“.

 

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Now, close the Services window. Then, restart your computer. Now, check whether you can change the diagnostics data settings.
If you still can’t do it, follow these steps –

1. Press the Windows key+R keys together.

2. Then, type “services.msc” and click on “OK“.

 

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3. Now, scroll down a bit to locate the “Device Management Wireless Application Protocol (WAP) Push message Routing Service” service.

4. Now, double-click on that service to open its properties.

 

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5. Just the same as before, set the ‘Startup type:’ to “Automatic” mode.

6. Then, tap on “Start” to start the service immediately.

 

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7. Now, tap on “Apply” to save the changes and click on “OK” to end this process.

 

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Then, close the Services window. After that, reboot the system. After rebooting the system, whether you can turn on the “Set the optional diagnostic data” in the ‘Diagnostics & Feedback’ settings.

If it still doesn’t work out, you have to do this –

1. Open the Services.


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2. Then, locate and right-click on the “Windows Insider Service” and tap on “Properties“.

 

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3. Now, set the ‘Startup type:’ to “Automatic” again.

4. Then, click on “Start” to start the service on your computer.

5. Finally, tap on “OK” to save the settings.

 

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Check whether this works for you or not.

Fix 2 – Modify the Group Policy

The system administrators can allow/block the Telemetry service on your computer.

1. At first, press the Windows key+R keys together.

2. Then, type “gpedit.msc” and click on “OK“.

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3. When the Group Policy Editor opens up, go this way ~

Computer Configuration > Administrative Templates > Windows Components > Data Collection and Preview Builds

 

4. On the right-hand side, find the “Allow Diagnostics data” policy.

5. Then, double-click on the policy to edit it.

 

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6. After that, set the policy to “Enabled“.

7. Then, in the drop-down of ‘Options:’ and choose “Send optional diagnostic data“.

 

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8. Don’t forget to tap on “Apply” and “OK“.

 

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After that, close the Local Group Policy Editor window. Then, restart your computer.

This will configure your device to send the required diagnostics data to Microsoft.

Fix 3 – Enable the Feedback

There is a chance that you may have blocked some of the feedback settings yourself.

1. At first, open the Settings on your computer.

2. Then, tap on the “Privacy” settings on the left-hand side.

3. After that, tap on the “Diagnostics & Feedback“,

 

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4. On the right-hand side, click on the “Improve inking and typing“.

5. Set this setting to “On“.

 

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6. Same way, expand the “Tailored experiences” and turn it “On“.

 

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After that, close the Settings window.

Now, check whether you can turn on the required diagnostics data delivery feature or not.

 

 

Fix 4  – Use the Registry Editor

You can use the registry editor to apply different registry hacks to fix this issue.

1. At first, right-click on the Windows icon and tap on “Run“.

2. Then, type “regedit” and click on “OK“.

 

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Warning – Before heading on to add or delete any value from the registry, we request to make a backup of the registry on your computer.

After opening the Registry Editor, click on “File“. Then click on “Export” to make a new backup on your computer.

 

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3. After taking the registry backup, go to this location –

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost

 

4. On the left-hand pane, right-click on the “WindowsSelftHost” and tap on “Delete” to delete the key from your computer.

 

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5. Confirm your action with a tap on “Yes” to delete the key.

 

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6. Then, go to this location-

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection

 

7. Next. right-click on the “AllowTelemetry” and tap on “Delete“.

 

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8. Again, go this way ~

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection

 

9. Check if there is a DWORD value named “AllowTelemetry“.

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a. If you can’t find it, right-click on the “New>” and click on “DWORD (32-bit) Value”.

 

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b. Then, name the value as “AllowTelemetry“.

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10. Then, double-click on the value to edit it.

 

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11. Set the value to “3“.

12. Then, click on “OK“.

 

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Repeat the same steps for the “MaxTelemetryAllowed” key.

13. Then, double click on the “MaxTelemetryAllowed” to edit it.

 

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14. Set the value to “3“.

15. Then, hit Enter to save the changes.

 

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After that, close the Registry Editor and reboot your computer. Check if this works out.

If the problem is still there, you have to modify the registry a bit more.

1. Open the Registry Editor.

2. Then, go this way –

Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\DataCollection

 

3. Now, on the right-hand side, right-click on the “DataCollection“.

4. Then, click on the “New>” and tap on “DWORD (32-bit) Value“.

 

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5. Set the name of this value as “AllowTelemetry“.

6. Then, double-click on the value to change it.

 

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7. Set the value to “3“.

8. Then, hit Enter to save the value.

 

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Close the Registry Editor. Restart your computer and check if this works.

Even after this, if that doesn’t work out, follow these steps.

1. Open the Registry Editor once again.

2. Now, steer to this header file –

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection

 

3. Again, right-click on the “DataCollection“.

4. Then, click on the “New>” and tap on “DWORD (32-bit) Value“.

5. Set the name of this value as “AllowTelemetry“.

6. Then, double-click on the value to change it.

 

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7. Set the value to “3“.

8. Then, hit Enter to save the value.

 


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This way, close the Registry Editor and restart your computer. Now, check whether you can’t send the diagnostics data or not.

Fix 5 – Delete specific tasks and Edit the Hosts file

1. At first, press the Windows key+R keys together.

2. Then, type this command in the Run terminal and hit Enter.

taskschd.msc

 

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3. When the Task Scheduler window opens up, expand the left-hand side this way-

Task Scheduler Library > Safer-Networking > Spybot Anti-Beacon

 

4. Then, right-click on this “Spybot Anti-Beacon” folder and tap on “Delete folder“.

 

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After that, close the Task Scheduler on your computer.

5. Now, press the Windows key +R keys together.

6. Then, paste this address and hit Enter.

\windows\system32\drivers\etc\

 

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7. Here, right-click on the “hosts” file and tap on “Open with“.

 

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8. Next, select the “Notepad” from the list of apps.

9. Then, tap on “OK“.

 

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10. When the hosts file opens up, check whether you can see any lines between these phrases.

# Start of entries inserted by Spybot Anti-Beacon for Windows 10

# End of entries inserted by Spybot Anti-Beacon for Windows 10

11. If you can see any lines. Select those lines and press the “Delete” key to remove them.

 

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12. Finally, press the Ctrl+S keys to save the change.

After that, restart your computer. Check if this works out.

 

Fix 6 – Delete keys using the Command Prompt

Even after deleting the registry keys, if you see the issue still persists, you can use the command prompt to delete some of the registry keys.

1. At first, press the Windows key and type “cmd“.

2. Then, right-click on the “cmd” and tap on “Run as administrator“.

 

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3. When the Command Prompt opens up, type all these codes one at a time and hit Enter to remove all these registry keys from your device.

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKCU\Software\Policies" /f

reg delete "HKLM\Software\Microsoft\Policies" /f

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f

reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKLM\Software\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f

 

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After executing all these commands, close the Command Prompt window and restart your computer.

This should fix the issue that you are facing.

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