How to fix 0xc00d36cb Error in Windows 10/11

Here, we talk about one of the most common error in Windows 10, the 0xc00d36cb error. This particular error is commonly related to media files, especially .MKV format video files. As reported by many users, the 0xc00d36cb error shows up either while playing video files of MKV format, or while trying to change details of MP3 or MP4 files, like changing file name.

There are several reasons why you may face this issue on your Windows 10 PC. The most common reasons are:

  • A glitch in the Windows system
  • Corrupt Windows Store components
  • Incorrect File Permission
  • Issue with User Profile
  • Workarounds
  • Corrupt Media File

Below, we take a look at the several ways to fix the issue for you:

Solution 1: Use VLC Media Player

This is more of a workaround rather than being a solution. You can go with this solution if you are unable to play only one or a few video files on your PC, but are unable to.

It may be the case that the video file you are trying to play is corrupt or your video player is not supporting the file format. In that case, try to play it on VLC Media Player. This famous media player can play a wide number of video formats. It is also capable of playing corrupted video files at times.

Solution 2 : Reset Movies & TV app

1 – Search Movies & TV in the search box.

2 – Right click and click on App settings

Movies Tv App

3 – Click on Reset to reset this app


Try again

Solution 3: Reset Windows Store using the Settings App

The alternate way for you to reset Windows Store is through the Windows’ Settings app. Here are the steps to follow:

Step 1: Open the Settings app by pressing the Win + I keys simultaneously. From the Settings menu, select the Apps option.

Settings Apps


Step 2: In the Apps window, select the Apps & Features option from the left pane. Now, in the right pane, type, store in the search box. From the search results, select the Microsoft Store option to expand its options. From the options, click on Advanced options.

Settings Store Advanced


Step 3: From the new options that appear on the screen, screen down and find the Reset option. Click on the Reset button, then confirm your action to begin the reset process.

Reset Store


Once the Microsoft Store reset is complete, close down the Settings app, then restart your PC. After the restart, check if you are still getting the 0xc00d36cb error while playing the video file.

Solution 4: Run Video Playback Troubleshooter

In case the issue was not fixed by the above solution, follow this solution. A sub-tool of the Windows Troubleshooter tool, the Video Playback Troubleshooter looks for issues in Windows that might be causing the error and fixes them. Here are the steps to follow:

Step 1: Press the Win + I buttons on your keyboard together. This will open the Settings app on your PC. There, click on the Update & Security option.

Settings Update


Step 2: A new window will appear. Here, from the left pane, select the Troubleshoot option. Now, in the right pane, scroll down and select the Video Playback option, then click on the Run the troubleshooter button.

Video Playback Troubleshooter


Again, a new window will open. Follow the on-screen instructions here to run the troubleshooter. If any issue will be found, the troubleshooter will apply a fix automatically.

Did this solution fixed the 0xc00d36cb error on your PC? Follow the next solution if not.

Solution 5: Reset Windows Store Cache

Whenever you play a media file on your Windows 10 PC, the playback is routed through components of Windows Store. Thus, any sort of issue or file corruption in Windows Store could lead to issues like the 0xc00d36cb error.

It has been reported by users that resetting the Windows Store Cache fixed the issue.

Now, there are two ways to make a Window Store Cache reset: a) through Command Prompt b) through Windows Settings App.

Reset Windows Store Cache using Command Prompt

Step 1: Open he Run dialog box by pressing the Win + R keys together on your keyboard. There, type cmd and press the Enter key.

Run Cmd


Step 2: In the Command Prompt screen, type the following command, then hit the Enter button:


Let the command run. When done, close down the Command Prompt window and restart your PC. After the restart, see if the issue was fixed.


Solution 6: Modify File Permission

You can make use of this specific method in case you are trying to modify details related to certain MP3 or MP4 file(s) on your PC, but getting the 0xc00d36cb error. It might be possible that the permission on the media file is not set for everyone, thus you are getting the error.

Here are the steps to follow in order to change the file permission:

Step 1: In the File Explorer, locate the file with which you are getting the error. Right-click on the file, then select the Properties option from the Context Menu.

Mp4 Properties


Step 2: In the Properties window that opens, go to the Security tab. There, click on the Advanced button in order to open the Advanced Menu options.

File Properties Window


Step 3: The Advanced Security Settings window will open. Here, under the Owner section at the top of the window, click on the Change option.

Advance Settings File


Step 4: Another window will open with the name Select User or Group. Here, under the Enter the object name to select section, type Everyone, then click on the Check Names button. Once done, click on the Ok button. The current window will close. Click Ok again on the Advanced Security Settings window.

User Access File


When done, try to make the changes to the file that was showing error. If this solution works, go ahead and apply the same solution to other files as well that were returning the same error.

If the error continues to bug you, follow the final solution that will help you fix the issue.

Solution 5: Create New User Profile in Windows

As a final resort to get rid of the 0xc00d36cb error in Windows 10, you can create a new Windows user account. Now, it is up to you if you want to use the new user profile just to open / make changes to the file(s), or use it as your primary account.

Step 1: Press the Win + I buttons on your keyboard together to open the Settings app. There, click on the Accounts option.

Settings Accounts


Step 2: When the Accounts Settings window opens, go to the left pane and select the Family & other users option. Now, go to the right pane and click on the Add someone else to this PC.

Add Someone Else


Step 3: A new window will open now. Here, simply click on the I don’t have this person’s sign-in information text.

No Sign In Information


Step 4: From the next screen, click on the Add a user without a Microsoft account option.

User Without Miscrosoft Account


Step 5: Now, you will get options to enter a new username and password for the user. Enter the details in the respective sections, then click on the Next button.

New User Info


This will create a new user on your Windows PC. Close down all the applications and windows on your PC, then log off from your current user profile. Now, login using the newly created Username and its Password.

This way, you will be able to get rid of the 0xc00d36cb error.