Here, we talk about one of the most common error in Windows 10, the 0xc00d36cb error. This particular error is commonly related to media files, especially .MKV format video files. As reported by many users, the 0xc00d36cb error shows up either while playing video files of MKV format, or while trying to change details of MP3 or MP4 files, like changing file name.
There are several reasons why you may face this issue on your Windows 10 PC. The most common reasons are:
- A glitch in the Windows system
- Corrupt Windows Store components
- Incorrect File Permission
- Issue with User Profile
- Corrupt Media File
Below, we take a look at the several ways to fix the issue for you:
Table of Contents
Solution 1: Use VLC Media Player
This is more of a workaround rather than being a solution. You can go with this solution if you are unable to play only one or a few video files on your PC, but are unable to.
It may be the case that the video file you are trying to play is corrupt or your video player is not supporting the file format. In that case, try to play it on VLC Media Player. This famous media player can play a wide number of video formats. It is also capable of playing corrupted video files at times.
Solution 2: Run Video Playback Troubleshooter
In case the issue was not fixed by the above solution, follow this solution. A sub-tool of the Windows Troubleshooter tool, the Video Playback Troubleshooter looks for issues in Windows that might be causing the error and fixes them. Here are the steps to follow:
Step 1: Press the Win + I buttons on your keyboard together. This will open the Settings app on your PC. There, click on the Update & Security option.
Step 2: A new window will appear. Here, from the left pane, select the Troubleshoot option. Now, in the right pane, scroll down and select the Video Playback option, then click on the Run the troubleshooter button.
Again, a new window will open. Follow the on-screen instructions here to run the troubleshooter. If any issue will be found, the troubleshooter will apply a fix automatically.
Did this solution fixed the 0xc00d36cb error on your PC? Follow the next solution if not.
Solution 3: Reset Windows Store Cache
Whenever you play a media file on your Windows 10 PC, the playback is routed through components of Windows Store. Thus, any sort of issue or file corruption in Windows Store could lead to issues like the 0xc00d36cb error.
It has been reported by users that resetting the Windows Store Cache fixed the issue.
Now, there are two ways to make a Window Store Cache reset: a) through Command Prompt b) through Windows Settings App.
Reset Windows Store Cache using Command Prompt
Step 1: Open he Run dialog box by pressing the Win + R keys together on your keyboard. There, type cmd and press the Enter key.
Step 2: In the Command Prompt screen, type the following command, then hit the Enter button:
Let the command run. When done, close down the Command Prompt window and restart your PC. After the restart, see if the issue was fixed.
Reset Windows Store using the Settings App
The alternate way for you to reset Windows Store is through the Windows’ Settings app. Here are the steps to follow:
Step 1: Open the Settings app by pressing the Win + I keys simultaneously. From the Settings menu, select the Apps option.
Step 2: In the Apps window, select the Apps & Features option from the left pane. Now, in the right pane, type, store in the search box. From the search results, select the Microsoft Store option to expand its options. From the options, click on Advanced options.
Step 3: From the new options that appear on the screen, screen down and find the Reset option. Click on the Reset button, then confirm your action to begin the reset process.
Once the Microsoft Store reset is complete, close down the Settings app, then restart your PC. After the restart, check if you are still getting the 0xc00d36cb error while playing the video file.
Solution 4: Modify File Permission
You can make use of this specific method in case you are trying to modify details related to certain MP3 or MP4 file(s) on your PC, but getting the 0xc00d36cb error. It might be possible that the permission on the media file is not set for everyone, thus you are getting the error.
Here are the steps to follow in order to change the file permission:
Step 1: In the File Explorer, locate the file with which you are getting the error. Right-click on the file, then select the Properties option from the Context Menu.
Step 2: In the Properties window that opens, go to the Security tab. There, click on the Advanced button in order to open the Advanced Menu options.
Step 3: The Advanced Security Settings window will open. Here, under the Owner section at the top of the window, click on the Change option.
Step 4: Another window will open with the name Select User or Group. Here, under the Enter the object name to select section, type Everyone, then click on the Check Names button. Once done, click on the Ok button. The current window will close. Click Ok again on the Advanced Security Settings window.
When done, try to make the changes to the file that was showing error. If this solution works, go ahead and apply the same solution to other files as well that were returning the same error.
If the error continues to bug you, follow the final solution that will help you fix the issue.
Solution 5: Create New User Profile in Windows
As a final resort to get rid of the 0xc00d36cb error in Windows 10, you can create a new Windows user account. Now, it is up to you if you want to use the new user profile just to open / make changes to the file(s), or use it as your primary account.
Step 1: Press the Win + I buttons on your keyboard together to open the Settings app. There, click on the Accounts option.
Step 2: When the Accounts Settings window opens, go to the left pane and select the Family & other users option. Now, go to the right pane and click on the Add someone else to this PC.
Step 3: A new window will open now. Here, simply click on the I don’t have this person’s sign-in information text.
Step 4: From the next screen, click on the Add a user without a Microsoft account option.
Step 5: Now, you will get options to enter a new username and password for the user. Enter the details in the respective sections, then click on the Next button.
This will create a new user on your Windows PC. Close down all the applications and windows on your PC, then log off from your current user profile. Now, login using the newly created Username and its Password.
This way, you will be able to get rid of the 0xc00d36cb error.