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Your Credentials could not be verified issue in Windows 11 Fix

September 5, 2022 by Sambit Koley

While logging in to your Windows account, you may see the “Your credentials could not be verified.” error message has appeared as you input your account credentials. This can simply be a glitch in your account or there can be some issues with your NGC folder. Whatever may be the reason, you can just follow these easy solutions to find a quick fix for this issue.


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Table of Contents

  • Fix 1 – Try the password
  • Fix 2 – Use I forgot my PIN
  • Fix 3 – Reset the account PIN in Safe Mode
  • Fix 4 – Give sufficient permission to the NGC folder
  • Fix 5 – Reset ACLs of the NGC folder
  • Fix 6 – Remove the NGC folder

Fix 1 – Try the password

Windows offers not one, but multiple ways to sign in to your system. So, if the regular four-digit PIN doesn’t work, you can use your account password to log in. Follow these steps –

1. Start the computer and reach the Sign-In page.

2. Here, select your account from the list in the left-hand corner. Then, tap “Sign-in options“.

3. Now, click on the second icon to call the password box.

 

Choose Sign In Options Min

 

4. This brings up the password box. Now, you can input your account password and hit Enter.

 

Input Password Min

 

This way, you can log in to your account using the password. Once you go in, you can easily change the PIN.

Hope this helps.

 

Fix 2 – Use I forgot my PIN

There is another quick option that you can use to alter the PIN without accessing your account.

1. Once you reach the Sign-in page, tap on “I forgot my PIN“.

 

I Forgot My Pin Min

 

Now, you have to wait until the account console appears on your screen.

3. Next, input your account password and tap “Sign in“.

 

Enter Password Sign In Min

 

4. You have to verify your identity. So, tap the “Email” option so the Microsoft Account Team sends you the 7-digit verification code.

 

Email Verify Min

 

Open the email account on your smartphone/tablet or any other device.

5. Then, note down the code from there.

5. Coming back to your PC, input the code in the appropriate location.

6. Then, click “Verify” to complete the verification.

 

Enter Code Verify Min

 

Once this is verified, a warning message appears.

7. Click “Continue” to proceed to the final step.

 

Continue Min

 

8. Just, input your new PIN once in the first box and then, re-enter the PIN in the second box to confirm it.

9. After that, tap “OK“.

 

Set The Pin Ok Min


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This shall directly lead you to past the Sign in page. Now, you can use the new PIN from the next time onwards.

 

Fix 3 – Reset the account PIN in Safe Mode

As you can’t directly log in to your account using the normal way, you have to boot the system in Safe Mode and reset the account PIN from there.

Step 1 – Boot in Safe Mode

1. On the Log in the page, click on the power icon once.

2. Then, press & hold the Shift key on your keyboard and tap “Restart” to restart the system in the Windows Recovery Mode.

 

Shift Restart Min

 

Wait for Windows to startup in the Recovery Mode.

3. This process may take a while. But, when you reach the Choose an Option screen, tap the “Troubleshoot” option.

 

Troubleshoot Min

 

5. Here on the next screen, you will notice two options. Click on “Advanced options“.

 

Advanced Options Min

 

6. This opens up various tools and options for Windows users. Then, click on “Startup Settings” to access it.

Startup Settings Min

 

7. Now, just click “Restart” to restart the system.

Restart It Min

 

9. Your system restarts after this. You may see various startup settings on the next screen.

10. You have to just hit the F4 key to choose the “Enable Safe Mode” option.

 

Startup Settings Options Safe Mode 1234 Startup Repair Min Min Min

 

This way, your can restart your computer in Safe Mode. This way, you don’t have to enter the login credentials and you can still boot into the system.

In Safe Mode, the whole desktop appears to be pitch black, and ‘Safe Mode’ is written on all four corners.

 

Step 2 – Change the PIN/password

Now, you can easily change the device PIN/password.

1. You can open the Settings from a terminal.

2. So, once your device successfully boots up, press the ⊞ Win key+I keys at once.

3. On the Run box, paste this and click “OK“.

ms-settings:

 

Ms Settings Min

 

4. On the Settings page, click on “Accounts” from the left pane.

5. Then, on the right-hand section, click “Sign-in options“.

 

Sign In Options Min

 

6. On the same right-hand pane, tap the arrow key beside the “PIN (Windows Hello)” to expand it.

7. Now you have two things that you can do.

Change PIN option – If you can recall your old PIN (which wasn’t working). This way, you can create a new four-digit PIN for your system and use that.

I forgot my PIN option – This option is useful in case you have forgotten the older PIN. But, you have to verify your account credentials.

 

Change Pin I Forgot My Pin Min

 

8. Steps for the ‘I forgot my PIN’ option is just the same as the steps of FIX 2.

9. Once you click on the “Change PIN” option, a box will open up.

10. Now, enter the old PIN in the first box.

11. Then, input the new PIN in the second box and do the same for the third box to confirm the PIN.

12. Once you are done, click “OK“.

 

Set Up A Pin Min

 

Now, close the Settings page and restart your system.


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Fix 4 – Give sufficient permission to the NGC folder

The absence of proper permission for the NGC folder may lead to this issue.

1. On the Sign in page, press&hold the Shift key and tap “Restart” to restart the system in Recovery mode.

 

Shift Restart Min

 

2. Then, go this way to start your computer in Safe Mode –

Troubleshoot > Advanced options > Startup Settings > Restart

 

3. Then, press the “F4” key to boot the system in Safe Mode.

 

Startup Settings Options Safe Mode 1234 Startup Repair Min Min Min

 

4. Once you reach the Desktop, navigate to this location –

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

 

5. Look for the “Ngc” folder there.

6. Then, right-tap that folder and tap “Properties“.

 

Ngc Props Min

 

7. After that, go to the “Security” section.

8. Then, tap the “Advanced” option.

 

Security Advanced Min

 

9. On the Advanced Security page, click “Change” beside the ‘Owner:’ box.

 

Change Owner Min

 

10. Now, tap “Advanced“.

 

Advanced Min

 

11. Then, tap “Find Now“.

12. Next, select your account from the list of accounts and click “OK“.

 

Select The Account Ok Min

 

13. Now, tap “OK” to confirm your action.

 

Ok Min

 

14. Coming back to the main screen, check the “Replace owner on subcontainers and objects“.

15. Then, click “Apply” and “OK” to save the changes.

 

Replace Owner On Subcontainers Min

 

16. Again, click on “Advanced“.

 

Advanced Min

 

17. In the Advanced Security Settings window, click “Add“.

 

Add It Min

 

18. Then, tap “Select a principle“.

 

Seelct A Principal Min

 

19. Next, click “Advanced” to access the list of groups and users.

 

Advanced Min

 

20. Next, tap “Find Now“.

21. Next, select your account from the list of accounts and click “OK“.

 

Select The Account Ok Min

 

22. Now, tap “OK” to confirm your action.

 

Ok Min

 

23. Next, check the “Full Control” box.

24. Later, tap “Apply” and “OK” to save it.

 

Full Control Min


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25. Finally, check the “Replace all child object permission entries with inheritable permission entries from this object“.

26. Tap “Apply” and “OK” to apply and save changes.

 

Replace All Child Object Final Apply Ok Min

 

Now, restart your computer. Now, try to input your account credentials to log in successfully.

 

Fix 5 – Reset ACLs of the NGC folder

ACL or Access Control List usually are connected to the NGC folder. So, if this relationship is corrupt, you have to reset the ACLs.

1. Boot your system in the Safe Mode following the steps we have detailed before.

2. Once you have booted into the Safe Mode, press the Win key+R keys together.

3. Then, type this in the Run terminal and press the Ctrl+Shift+Esc keys together.

 

Cmd Shift Ctrl Esc

 

4. When you have opened the CMD terminal as an administrator, paste this and hit Enter.

icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET

 

Icals Acl Remove Min

 

After that, close the Command Prompt terminal. Then, restart the system. Try to log in normally and test.

 

Fix 6 – Remove the NGC folder

Even after giving proper permission to the NGC folder doesn’t solve your issue, you can directly remove the NGC folder from your computer.

1. At first, start up the system in the Safe Mode.

2. When the device boots up, head down to this folder –

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

 

3. Inside the Microsoft folder, select the “Ngc” folder.

4. Then, click on the bin icon to remove the folder.

 

Ngc Folder Delete Min

 

5. Next, press the Win key+R keys together.

6. Then, type “services.msc” there and click “OK” to access the Services utility.

 

Services Min

 

7. When the Services screen opens up, right-click the “Credential Manager” service and tap “Properties“.

 

Credential Manager Props Min

 

8. Now, set the ‘Startup type:’ to the “Automatic” setting.

9. Finally, tap “Apply” and “OK“.

 

Apply Ok Min

 

After deleting the Ngc folder and automating the Credential Manager service, close the Microsoft folder and restart your computer. Windows do rebuild the Ngc folder while the system restarts.

Now, as the system normally starts up, try to use the PIN to log in to your account.

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