[Solved] Windows Hello Isn’t Available on This Device Error in Windows 10

With the advancement of technology each year, security concerns regarding account details are also creeping up with equal pace. To combat the rising online scams and frauds, the PC and the mobile phone makers are coming up with added security features. One of them is the Windows Hello feature on Windows 10.

What is “Windows Hello” Feature?

It’s a relatively new feature that was launched back in 2015 with the release of Windows 10. It helps the users to keep their Windows 10 devices safe from unauthorized usage using features like fingerprint scanning, facial recognition, and more. It prevents access to any unidentified outside access on your PC and makes it hack-proof.

What’s the “Windows Hello Isn’t Available on This Device” Error on Windows 10?

However, off-late many users have been encountering an issue post the Windows update where they are unable to access the Windows Hello feature. Users who have Windows Hello running normally on their devices with the required components in place are reporting an error that says “Windows Hello Isn’t Available on This Device”.

Let’s see how we can fix this error..

Fix 1: Update your PC with the Latest Version

Check if you have already installed all the latest updates for Windows 10. While updates are installed automatically, you can also check for the updates manually:

  1. Press the “Windows key + I” on your keyboard together. This will open the Settings section of your Windows. Alternatively, you can also type “Settings’” in the search bar located at the taskbar to directly open it.
  2. Now, find the “Update and Security” option in the Settings panel.
  3. You can see the first tab highlighted “Windows Update”. Stay there and click on the “Check for Updates” button on the right located beneath the Update Status option. This will tell you if there ae any new updates available.
  4. If yes, Windows should automatically start downloading the update.

Check For Updates Windows Hello


Fix 2: Activate Biometric from Administration

Check if you have permission for administration without which you cannot use Windows Hello feature on your computer.

  1. Press the Windows key + R together on your keyboard. It will start the “Run” dialog box on Windows 10.
  2. Type “gpedit.msc” command in the search box and hit “Enter”.
  3. It will open the folder “Local Group Policy Editor”. Now, follow the steps:
  • Click on “Computer Configuration
  • Go to Administrative templates
  • Click on Windows Components
  1. On the right side of the window pane, you will find “Settings” under which there’s a folder called facial features. Click on the first option below that says “Allow the use of biometrics”.
  2. Click the option “Enabled” under that. Then click “Apply” and “OK” to save the changes and exit.
  3. Restart your PC and go to the next step.

Biometrics Min


Fix 3: Update the Biometric from Device Manager

Outdated drivers can be a cause of many errors on Windows and this time you must check the Biometric driver. Here you can check if the error is linked to the fingerprint scanner or any other driver in case you are using a different security option.

  1. Press Windows + X key together on the keyboard. Click on Device Manager in the list.
  2. Click on the icon on the “scan for hardware changes” icon at the top of the file.
  3. Expand the Biometric option. Right-click the drop down that says “Validity Sensor” and click on the “Uninstall” option from the list.
  4. If you want, you can restart the computer. This will help Windows to find the driver for your device.