Unable To Send or Receive a file Using Bluetooth in Windows 10 / 11

One of the interesting features of the Windows 10 is the option to send or receive files using the system’s Bluetooth connection. This helps you to transfer files easily, without a wired connection. While this is a wonderful feature, sometimes you may face an issue, when you are unable to send or receive a file using Bluetooth in Windows 10. You may see a message saying, “Bluetooth file transfer not completed“, “Waiting for connection“, etc.

But, fortunately, this issue can be resolved just like many other Windows 10 issues. Let’s see how to fix this issue.

Method 1: By Checking if the Bluetooth Service is Running


Step 1: Go to Start and type Services in the Windows search bar.


Desktop Start Search Services


Step 2: Left-click on the result to open the Service manager window.


Desktop Start Search Services Result


Step 3: In the Services window, go to the right side of the pane and under Names, look for Bluetooth Support Service.


Services Name Bluetooth Support Service


Step 4: Double-click to open the service and under the General tab, go to the Service status and check if it’s Running.

If it’s not running, click on the Start button. Press OK to save the changes and exit.

Screenshot 2022 12 15 153121 Min

If it already running, then click on Stop to stop it and then again click on start to start it.

Screenshot 2022 12 15 15320811 Min


You can now try sharing files across devices using Bluetooth and it should work fine. However, if you are still facing the same issue, you can try to manually initiate the file transfer.

Method 2: By Manually Starting the File Transfer

You can simply check if an alternate method helps initiate the file transfer like manually starting it.

Step 1: Right-click on Start and select Run.


Desktop Start Right Click Run


Step 2: Type fsquirt in the Run command search box and hit Enter.


Run Command Search Fsquirt Enter


Step 3: In the window that opens (Transfer files using Bluetooth), select Receive files.


Transfer Files Using Bluetooth Receive Files


Now, let the transfer of the files complete via Bluetooth. If even this method does not work, you can try reinstalling the Bluetooth adapter.

Method 3 : Rename the file and try again

If the name of the file you are trying to send is a complex one with complex characters or its a very long one. Try to rename the file with a simpler name and try again

Method 4 : Make sure your bluetooth is not connected to another device

Check whether your Bluetooth device is not already connected to any other device.

Method 5: By Running the Bluetooth Troubleshooter


Step 1: Press the Win + I keys together on your keyboard to open the Settings window.

Step 2: In the Settings window, click on Update & Security.


Settings Update & Security


Step 3: Now, on the left side of the pane, select Troubleshoot.


Update & Security Left Side Troubleshoot


Step 4: Now, go to the right side of the pane, scroll down and click on Additional troubleshooters.


Troubleshoot Right Side Additional Troubleshooters


Step 5: In the next window, under the Find and fix other problems section, click on Bluetooth.

Then, click on Run the troubleshooter button.


Additional Troubleshooters Find And Fix Other Problems Bluetooth Run The Troubleshooter



Step 6: It will start detecting problems related to your Bluetooth and if any issues found, it will fix them automatically. Once completed, it will display a message saying “Troubleshooting has completed” and what has been fixed.

Hit Close to exit the window.


Bluetooth Troubleshooting Has Completed Close


Your Bluetooth should now be turned on and you can now transfer files easily.

But, if the problem still persists, you may try changing the file sharing connections option.

Method 6: By Enabling File Sharing for Devices that Use Encryption


Step 1: Press the Win + R hotkey on your keyboard to open the Run command box.

Step 2: In the Run command search box, type Control and hit Enter to open the Control Panel window.


Run Command Search Control Enter


Step 3: In the Control Panel window that opens, set the View by field to Large icons.

Now, select Network and Sharing Center.


Control Panel View By Large Icons Network And Sharing Center


Step 4: In the next window, click on Change advanced Sharing Settings on the left side of the pane.


Network And Sharing Center Change Advanced Sharing Settings


Step 5: Next, expand the All Networks section. Go to the File sharing connections section and click the radio button next to Enable file sharing for devices that use 40- or 56-bit encryption.

Press the Save changes button to save the changes and exit.


All Networks File Sharing Connections Save Changes



Usually, Windows uses 128-bit encryption to keep file-sharing connections protected, but, some systems don’t support 128-bit encryption and so, rather use 40 or 56-bit encryption.

Now, you can try sharing files via Bluetooth and it should go through smoothly. But, if you are still facing an issue with the file sharing, you can try creating a COM port for your PC.

Method 7: By Creating a COM Port for your PC


Step 1: Go to Start menu and select Settings.


Desktop Start Settings


Step 2: In the Settings window, click on Devices.


Settings Devices


Step 3: In the next window, click on Bluetooth & other devices on the left side of the pane.


Settings Devices Bluetooth & Other Devices


Step 4: Now, on the right side of the window, scroll down and under the Related settings section, click on More Bluetooth options.


Bluetooth & Other Devices Related Settings More Bluetooth Options


Step 5: It will open the Bluetooth Settings dialogue box.

Select the COM Ports tab and press the Add button.


Bluetooth Settings Com Ports Add


Step 6: Next, in the Add COM Port window, click to select the Incoming (device initiates the connection) option.

Press OK to save changes.


Add Com Port Incoming Ok


You can now transfer files via Bluetooth. But, if the problem still persists, check if the Bluetooth service is running.

Method 8: By Reinstalling the Bluetooth Adapter


Step 1: Press the Win + X keys together on your keyboard and select Device Manager.


Win + X Device Manager


Step 2: In the Device Manager window, expand Bluetooth.

Then right-click on the Bluetooth adapter and select Uninstall.


Device Manager Bluetooth Bluetooth Adapter Right Click Uninstall


Step 3: Once it’s uninstalled, restart your computer, open the Device Manager, right-click on the Bluetooth option and select Scan for hardware changes.


Device Manager Bluetooth Right Click Scan For Hardware Changes


Now, try transferring files using Bluetooth and it should go through.

However, if none of the above methods work, you may try updating Bluetooth adapter’s drivers. You can do this manually by either using this method, or by visiting the manufacturer’s website and downloading the latest drivers for your system. Alternatively, you can use a 3rd party tool to download and install all drivers.

You should also check for any latest Windows Updates and if available, install the latest updates for your Bluetooth to function properly.