Something Went Wrong And We Can’t Sign You In Right Now Error On Outlook

If you are a Microsoft Outlook user and facing the error ‘Something went wrong and we can’t sign you in right now’ then this is the right place to find the solution. This error stops you from opening the email and performing any kind of action on it. Isn’t it irritating? The error might be because of corrupted files or caches, not allowing cookies, due to antivirus issues, outdated updates, etc. There are different Outlook issues but in this article, let us see different methods that can solve the ‘something went wrong and can’t sign in’ issue. Let us start!

Method 1 – Disconnect Your Work Or School Account And Add It Again


Step 1 – Open the windows settings using Windows + I keys together

Step 2 – Click on accounts

accounts 1

Step 3 – On the left side click on access work or school


access account


Step 4 – Click on your account at the right side and press disconnect button to remove the account


disconnect 1


Step 5 – A confirmation pop up will appear, click on yes

Step 6 – Close the Windows settings page

Step 7 – Now open the Outlook app and go to the file tab at the top left corner


file 5

Step 8 – Click on add account 


add account


Step 9 – It will ask you for the name, email and password. Enter the valid one and click on next to complete the account set up. Now check if the issue is solved.

Method 2 – Check If Microsoft Servers Are Up And Running

Go to the Microsoft website and check if the Microsoft Servers are running. If all is good and working then the message it shows is ‘Everything is up and running’. If these servers are down the Microsoft apps will not work and you cannot fix it from your end. You should wait for them to be fixed and run appropriately.



Method 3 – Update The Browser


Step 1 – I will take an example of chrome browser. Open the Chrome browser and click on three dots at the top right corner


three dots 1


Step 2 – From the appeared list, click on help and then in the fly out option choose about google chrome


about chrome


Step 3 – It will check for updates and if there are any available updates it will get updated and once done it will show up to date.


Method 4 – Clear Browser Cache, Cookies, And Browsing History


Step 1 – Open the chrome browser and click on the three dots at the top right corner

Step 2 – From the appeared list, click on More tools


More Tools


Step 3 – From the fly out list, select clear browsing data


Clear Browsing Data


Step 4 – Choose the time range as all time

Step 5 – Click on the checkbox beside browsing historycookies, and other site and cached images and files

Step 6 – Then click on the Clear data button


Clear Data


Step 7 – Restart the system and check if the issue is solved.


Method 5 – Disable Your Antivirus


Step 1 – Click on the show hidden icons (up arrow mark symbol) that is at the bottom right corner of the task bar


show icons


Step 2 – If you have installed any anti virus its icon will be seen there. Right click on it and in the appeared list click on disable or shut down protection or something similar option

Step 3 – A confirmation pop up will appear click on yes

Step 4 – Restart the computer and then check if the issue is solved.


Method 6 – If Needed Use Third-Party Alternative 

Try using other email clients apart from Outlook. For Windows users Mail app is available but if you want any advanced features then it do not include. So if you are a advanced email user try using different email platforms that has advanced features like customization, snooze options for emails, etc so that you can manage your work easily and effectively. A few options are Inky, Thunderbird, Mailbird etc.


Method 7 – Enable Cookies For Outlook And Microsoft Websites


Step 1 – Open the Chrome browser and click on the three dots that is at the top right corner of the browser

Step 2 – From the appeared list click on Settings


settings 7


Step 3 – On the left side click on privacy and security


privacy 3


Step 4 – Click on site settings on the right side


site settings 4


Step 5 – Scroll down and select cookies and site data


cookies site data 1


Step 6 – Below in the customized behaviors section click on add button that is beside sites that can always use cookies


add 3


Step 7 – Give the Outlook URL in the site field and enable including third-party cookies on this site option by clicking on the checkbox beside it (a tick mark should be present)

Step 8 – Then click on add




Step 9 – You can also add Microsoft websites or other websites in the same way [Step 6 – Step 8]

Step 10 – Restart Outlook and check if the issue is resolved.


Method 8 – Re-install Your Browser


Step 1 – Considering Chrome as an example, open the Windows settings using Windows + I keys together

Step 2 – Click on Apps




Step 3 – In the apps & features search for Google chrome and click on it

Step 4 – Then click on uninstall button to uninstall the Chrome




Step 5 – Go to the Chrome website 

Step 6 – Click on download chrome button

Step 7 – Once downloaded install and use it. Then check if the issue is resolved.


Method 9 – Try Using Another Browser


Even after trying all the solutions if you are still facing the issue then try to use different browser apart from what you are using now. Browsers like Chrome, Firefox, Edge, Opera, etc can help. You can download the latest version from their manufacturers website and install them.


That’s it! I hope the above provided information is helpful and easy to follow. Let us know which method you applied to get the issue resolved. Thank you and happy reading!!