Quick Share feature not working on Samsung phone – Fix

Quick Share can save a lot of time of Samsung users for inter-device transfer of files. But Samsung Galaxy users are complaining of facing issues with the Quick Share feature on your phone. Normally, it is the Visibility issues in the Quick Share is causing this problem. So, this is the only guide you need to troubleshoot the Quick Share feature on your Galaxy device.

Fix 1 – Change the Quick Share visibility settings

Toggle the Quick Share visibility settings on your phone. There is a chance that the quick share is set to a wrong setting which is causing this problem.

Step 1 – At first, swipe up once to open the App Drawer.

Step 2 – In there, open the “Settings” .

 

 

Step 3 – Going forward to the Settings page, open the “Connected devices” tab.

 

blank

 

Step 4 – Open the “Quick Share” feature.

 

blank

 

Step 5 On the Quick Share page, if you look you will see the Nearby sharing box.



Step 6 – Set the “Who can share with you” to toggle that.

 

blank

 

Step 6 – On the same context page, there are two options –

Contacts Only 
Anyone nearby

Contacts Only – As the name suggests, only Samsung account users in your contact list can use the Quick Share to connect.

Anyone nearby – This is most appropriate option that allows you to quick share with any Samsung Galaxy device in close proximity.

Step 7 – Set it to the “Anyone nearby” option.

 

blank

 

After this, try to enable quick share and transfer files to other Samsung Galaxy devices.

 

Fix 2 – Check the device compatibility

Quick Share is supported on all the Samsung Galaxy devices, but there is a catch. There is a certain OS requirement that any Galaxy device needs to satisfy if it needs to support the Quick Share. All the Samsung Galaxy devices with Android OS 10 or newer to get the support of this Quick Share feature.

Step 1 – To check the Android version of the phone, open the Setttings.

Step 2 – Go straight to open the “About phone“.

 

blank

 

Step 3 – On the main About phone screen, open the “Software information” section.

 

blank

 

Step 4 – Just check the “Android version” in there.

 

blank

 

If you see the Android version 9 or older, don’t expect the Quick Share to work on that phone.

 

Fix 3 – Make sure the Bluetooth, WiFi turned On

Make sure to turn the Bluetooth and WiFi turned ON your phone. Quick Share uses both of these.

Step 1 – Just swipe down once to open the Quick Panel.

Step 2 – Then, just enable the WiFi and the Bluetooth in there.

 

blank

 

No need to connect to a WiFi network or a specific Bluetooth device. Just keep those turned On while using the Quick Share feature.

Additionally, you may need to enable the Location access to use that.

 

Fix 4 – Clear the Quick Share cache

Clear the Quick Share cache to fix that utility.

Step 1 – Open the Settings page. After that, open the “Apps“.

 

blank

 

Step 2 – Just scroll down to find the “Quick Share” app.

Step 3 – Then, open that up on your phone.

 

blank

 

Step 4 – Slide slowly and open up the “Storage” settings.

 

blank

 

Step 5 – Inside there, tap the “Clear cache” to do that.



 

blank

 

Step 6 – Go back to the main apps list. Open the “Quick Share Connectivity” to open that.

 

blank

 

Step 7 – Again, open the “Storage” option.

 

blank

 

Step 8 – Finally, tap the “Clear cache” to wipe the cache of the Quick Share Connectivity app.

 

blank

 

Give the Quick Share another try.

Check if this works!

 

Fix 5 – Turn off the phone’s power saving mode

The power saving mode on your Samsung phone blocks almost all the background processes. If you have put the phone in Power Saving mode, Quick Share may not be able to function properly.

Step 1 – So, you have to disable the Power Saving mode. Open the Settings to do that.

Step 2 – Open the “Battery and device care” setting.

 

blank

 

Step 3 – Among all the other Device Care window, open the “Battery“.

 

blank

 

Step 4 – On the following screen, turn off the “Power Saving” to off¬†mode.

 

blank

 

Test the Quick Share on your phone.

 

Fix 5 – Make sure to turn the phone screen On

Make sure to keep the phone screen turned On. Some Samsung phone can actually restrict the background process while the phone screen is turned off. If it isn’t possible to keep the phone turned on while transferring the files, at least ensure to keep the phone turned ON while completing the initial connection process.

Now, try to transfer some images from your Galaxy device using the Quick Share feature.

 

Fix 6 – Update the Quick Share settings

Are you using an older version of the Quick Share utility? Check if there is an update for the Quick Share feature and install that, if it is available.

Step 1 – Launch the Settings utility.

Step 2 – Open the second option from the top, the “Connected devices” settings.

 

blank

 

Step 3 – You will see the “Quick Share” feature. Open that up.

 

blank

 

Step 4 – On the following page, tap the last option “About Quick Share“.

 

blank

 

Step 5 – If there is an update, you will notice this line.

A new version is available.

Step 6 – Then, tap “Update” to update the Quick Share.

 

blank

 



Just wait for a few seconds and you will get the latest version of the Quick Share installed on your phone.

Once you have updated the app, try to use the Quick Share feature. Test it by transferring a few random files.

 

Fix 7 – Update your Galaxy device

A bug in the Android OS can cause this problem as well. So, update your Samsung Galaxy device to the latest version.

Step 1 – Once again, open the Settings on your phone.

Step 2 – This time, scroll all the way down to find the “Software Update” setting to explore it

 

blank

 

Step 3 – After opening the Software Update window, open the “Download and install“. This way, your Galaxy device will search for the latest update package and install that.

 

blank

 

This process can be time consuming and depends upon a lot of factors.

Step 4 – Once the update package is ready to be installed on the phone, you will see the option to restart your phone and do that.

So, restart your phone.

When your phone restarts with the latest version, give the Quick Share feature another try.

Hope this works!

 

Fix 8 – Use Nearby share

Irrespective the Android device you are using, you can use the Nearby Share on all the devices, including your PC! So, if the Quick Share is still getting you into trouble, you should give the Nearby Share a try.

Step 1 – Just select the files that you want to share.

Step 2 – Tap the “Share” button to start the sharing process.

 

blank

 

Step 3 – You will see the “Nearby share” icon on the top of the context menu.

 

blank

 

Use that and follow the set of steps to enable the Nearby Share feature.

This is an alternative workaround and can very easily replace the Quick Share.