Problems connecting your Google account to the Microsoft Cloud Fix

Are you facing any trouble getting new emails in Outlook or Mail app on your Windows machine? This usually occurs due to faulty settings in your Gmail settings. You have to enact all these fixes on your Gmail account from a browser. This may require your Gmail credentials.

Fix 1 – Enable the IMAP settings

This is recommended solution for this issue. Follow all the steps minutely to enable the IMAP settings and establish the connection between your Google account to Microsoft Cloud.

 

Step 1 – Turn on the IMAP settings

You can enact the IMAP settings on your Gmail settings.

Step 1 – Open a browser and there, open Gmail.com.

Step 2 – If you haven’t logged into your account, you have to use your account credentials to log in properly.

Step 3 – Now, you will notice a gear icon Settings at the top bar. There, click that and tap “See all Settings“.

 

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Step 4 – The complete Gmail settings will open up. Here, head on to the “Forwarding and POP/IMAP” section.

Step 5 – There, you will see the IMAP Access section. Now, click the radio button beside the “Enable IMAP” to enable IMAP settings for non-Gmail clients.

Don’t change anything else.

Step 6 – Then, click “Save changes” to save the IMAP settings.

 

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Now you may close the Gmail settings or leave it be as you will need this page later on.

 

Step 2 – Alter the SMTP protocols

Now, you can change the SMTP protocols in Outlook settings or in Mail account settings. In the case of Outlook, you can easily do it on a web browser, but you have to do it manually in the Mail app.



Steps for Outlook on the web

Step 1 – Open the Microsoft Outlook account.

This will directly open the Email settings in Outlook web. You may have to input your Outlook credentials again. 

Step 2 – Here, you have to set the IMAP settings following way –

Incoming mail (IMAP) server imap.gmail.com

Requires SSL: Yes

Port: 993

Outgoing mail (SMTP) server smtp.gmail.com

Requires SSL: Yes

Requires TLS: Yes (if available)

Requires Authentication: Yes

Port for SSL: 465

Port for TLS/STARTTLS: 587

Full name or display name Your name
Account name, username or email address Your full email address
Password Your Gmail password

 

Step 3 – Once you have changed the settings, click “Save changes“.

 

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This will be saved for your profile.

 

Steps for the Outlook app

If you are using the Outlook app, you should follow these steps.

Step 1 – Open Outlook on your system.

Step 2 – Once that opens up go to the “File” on the menu bar.

Step 3 – When on the right-hand pane, select the Gmail account you want to connect to the Microsoft cloud.

Step 4 – Then, click “Account settings“. Next, click on “Server Settings” to access it.

 

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Step 5 – The IMAP settings page should open up. Next, set the Incoming mail settings to –

Server: imap.gmail.com
Port: 993
Encryption method: SSL/TLS

 

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Step 6 –  After that, expand the Outgoing mail section.

Step 7 – Then, set the settings this way –

Server: smtp.gmail.com
Port: 465
Encryption method: SSL/TLS

 

Step 8 –  Don’t forget to check the “Require logon using Secure Password Authentication (SPA)” checkbox.

Step 9  – Finally, click “Next” to proceed.

 

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This way, you have to map the IMAP and SMTP servers.

 

Steps for Mail

If you are using Windows Mail, the steps are a tad bit different.

Step 1 – Open Mail.

Step 2 – Then, click on the three-bar menu once. This should open up the list of Gmail accounts you have.

Step 3 – Now, right-click the appropriate Gmail account and click “Account settings” to open that.

 



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Step 5 – If you can see User Name and Password, input the credentials you have for email.

Step 6 – Next, click “Change mailbox sync settings” to open it.

 

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Step 7 – Now, input these two lines there-

Incoming email server - imap.gmail.com:993:1

Outgoing (SMTP) email server – smtp.gmail.com:465:1

 

Step 8 – Now, check all these settings –

Outgoing server requires authentication 

Use the same user name and password for sending email

Require SSL for incoming email

Require SSL for outgoing email

 

Step 9  Now, click “Done” to save the change.

 

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This way, you can save the settings.

 

Step 3 – Enable folders usage

Gmail has several folders that it creates or you have created. You can enable access to the IMAP flags and set everything to show.

Step 1 – Open a browser and head on to gmail.com.

Step 2  – After this, click on the gear icon Settings at the top bar and tap “See all Settings” to open the Gmail settings.

 

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Step 3 – Here, head on to the “Labels” section.

Step 4 – Now, make sure to make these settings “Show” in IMAP settings –

Inbox 
Sent Mail
Trash
All Mail

 

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You do not have to save this setting. After this, you may close the Label settings.

Additionally, you can enable Show in IMAP settings in Outlook or Mail settings as well.

 

Step 4 – Refresh Outlook mail

The last and final step in this process is to just refresh Outlook to resync it.

For Outlook.com and Outlook on web –

You can use the refresh button on the web browser to reload the page and resync the mail to Microsoft cloud.

 

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For Mail app –

If you are using the Mail app, these are the steps for you –

Step 1 – Open the Mail app.

Step 2 – You can resync the app using the small Sync this view icon on the right-top corner.

 

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Remember the synchronization process may take a while. According to the official Microsoft forum, it may take up to 15 minutes for syncing to refresh.

This will re-synchronize the mail account in Microsoft Cloud.

 

Fix 2 – Add the account

Google sometimes blocks the connection to and from your mail client to the server. You can manually add the account as an IMAP/SMTP connection manually.

Google sometimes blocks the connection to and from the Outlook/ Mail app. But you can re-enable the IMAP settings in the Gmail settings and add the account in Outlook manually.

Step 1 – Enable the IMAP in the Gmail setting

Step 1 – Open a browser and there, open Gmail.com.

Step 2 – If you haven’t logged into your account, you have to use your account credentials to log in properly.

Step 3 – Now, you will notice a gear icon Settings at the top bar. There, click that and tap “See all Settings“.

 

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Step 4 – The complete Gmail settings will open up. Here, head on to the “Forwarding and POP/IMAP” section.

Step 5 – There, you will see the IMAP Access section. Now, click the radio button beside the “Enable IMAP” to enable IMAP settings for non-Gmail clients.

Don’t change anything else.

Step 6 – Then, click “Save changes” to save the IMAP settings.

 

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After this, you can add the email account in Outlook.

 

Step 2 – Add the account to Outlook

Step 1 –  Open Outlook.

Step 2 – Then, click on the “File” menu and tap “Add account” to add the account.

 

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Step 3 – Now, as the email setup opens up, select the “manually setup or additional server types“.

Step 4 – Then, click “Next” to proceed.

 

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Step 5 – Here, you have to select the email account setup you want. Select “POP or IMAP“. Click “Next“.

 

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Step 6 – After this, input the credentials as this –

Your Name - Write down any name you want

Email address - Email address you want to connect

Account Type - IMAP

Incoming mail server: imap.gmail.com

Outgoing mail server: smtp.gmail.com

Username - Re-enter the Email address

Password - Password for that email address

 

Step 7 – Finally, click “More Settings…“.

 

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Step 8 – Here, head on to the “Outgoing Server” section.

Step 9 – Next, tick the “My outgoing server(SMTP) requires authentication” setting.

Let the “Use same settings as my incoming mail server” box remain checked.

 

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Step 10 – Now, you have to go to the “Advanced” tab.

Step 11 – Set the settings following way –

Incoming server (IMAP): 993
Use the following type of encrypted connection: SSL
Outgoing server (SMTP): 465
Use the following type of encrypted connection: SSL

 

Step 12 – Finally, click “OK” to save the settings.



 

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You should be back to the main Mail Setup page.

Step 13 – You can now click “Next” to test the settings once.

 

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Now, this alone should do and the Outlook should establish a connection to the Gmail account. This way, you won’t see the password prompt again.

But, if you still face the error while trying the email settings, it is because your account has a 2-Step Verification in place. Don’t close anything, open the browser and follow the instructions in Step -3.

 

Step 3 – Generate a new password (Optional)

In this step, we are going to generate a new password for Outlook and use that to link the account. You can just turn off the two-step verification and get rid of this, but due to security, it’s not recommended.

Step 1 – Open your Gmail account in a browser.

Step 2 – Now, click on your account sign and tap “Manage your Google account“.

 

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You may have to input your password to log in to the account.

Step 3 – After this, head on to the “Security” tab.

Step 4 – Scroll down slowly until you appear at the “App password“. Click that to open it.

 

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Step 5 – Now, you have to set the app to “Mail” and the device setting to “Windows Computer” from the drop-down list.

Step 6 – Next, click “GENERATE” to generate the app password.

 

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Step 7 – A 16-digit password will be generated. Copy that from there.

 

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Step 8 – Finally, go to the minimized email setup page.

Step 9 – There, paste the copied password in the password box (instead of your account password) and click “Next“.

 

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This way, you can connect the account to the Microsoft Cloud successfully.

Hope this solves the problem on your system.