How To Resolve The Printer offline Issue in Windows 10

If you need a hard copy of any document you give it a print using the printer. But sometimes printers do fail to respond, that is the print process does not respond and you do not get a print of the document. This might be due to a network issue, or most of the time the printer might be offline. In the worst case, you may need to reinstall the printer. In this article, we have a few methods to bring back the printer to online mode and solve the print issue


ADVERTISEMENT

  1. Check whether your printer is turned on and also make sure it is connected to the same wi-fi network on which your other devices are connected.
  2. Restart your printer – Turn off your printer and unplug its cable. Wait for a few seconds and then plug in the printer cable. Now turn on the printer and then check.
  3. Restart the PC – Also it may be due to some glitch in the network so try restarting your computer as well.

 

Method 1: Make Sure Not To Enable Use Printer Offline Mode

 

Step 1: Open the windows settings using Windows + I keys together

Step 2: Click on devices

 

Devices

 

Step 3: On the left click on printers & scanners

 

Scanner

 

Step 4: At the right, select the printer that you want to check

Step 5: Click on Open queue

 

Open Queue

 

Step 6: In the opened window, click on printer that is at the top

 

Printer

 

Step 7: From the appeared list, make sure Use Printer Offline option is disabled.


ADVERTISEMENT

 

Printer Offline

 

Method 2: Clear The Print Queue

 

Step 1: Open the windows settings using Windows + I keys together

Step 2: Click on devices

 

Devices

 

Step 3: On the left click on printers & scanners

 

Scanner

 

Step 4: At the right, select the printer that you want to check

Step 5: Click on Open queue

 

Open Queue

 

Step 6: In the opened window, under document name select the documents and click on cancel

 

Method 3: Restart The Print Spooler Service

 

Step 1: Open the run prompt using Windows + R keys together

Step 2: Type services.msc in the run prompt and hit enter. This will open the services window

 

Services

 

Step 3: Scroll down and find Print Spooler service

Step 4: Right click on it and click on restart. Then check if it is working fine.

 

Restart

 

Method 4: Set The Printer To Online Manually

 

Step 1: If the printer is set to offline, then set it to online manually

Step 2: To do that, open the windows settings using Windows + I keys together

Step 3: Click on devices

 

Devices

 

Step 4: On the left click on printers & scanners

 

Scanner

 

Step 5: At the right, select the printer that you want to check

Step 6: Click on Open queue

 

Open Queue

 

Step 7: In the opened window, click on printer that is at the top

 

Printer

 

Step 8: From the appeared list, select Use printer online.

 

Method 5: Remove and re-install your printer

 

Remove the printer

Step 1: Open the windows settings using Windows + I keys together

Step 2: Click on devices

 

Devices

 

Step 3: On the left click on printers & scanners

 

Scanner

 


ADVERTISEMENT

Step 4: Select the printer that is troublesome and click on remove device button

 

Remove Device

 

Step 5: In the confirmation click on yes.

Reinstall the printer

Step 6: Open the windows settings using Windows + I keys together

Step 7: Click on devices

 

Devices

 

Step 8: On the left click on printers & scanners

 

Scanner

 

Step 9: Ensure that your printer is on and connected

Step 10:  Click on add a printer or scanner

 

Add Printer

 

Step 11: Select your printer and follow the on screen instructions to add the printer. Once the printer is installed, check if the problem is solved.

That’s it! I hope the above information is useful. Thank you!!

ADVERTISEMENT