NAS (Network-Attached drive) is a file storage solution which acts as a server for multiple LAN connected computers where the computers can use NAS as a virtual hard disk for each of them. Sometimes you may not be able to discover the NAS drive on the network devices. In that case simply follow these easy fixes and the problem will be solved in no time at all.
Fix-1 Automate TCP/ IP Helper service-
Automating TCP/ IP helper service will solve your issue.
1. Press Windows key+R to launch Run on your computer.
2. In Run window, type “services.msc” and then click on “OK“.
Services window will be opened.
2. In Services window, scroll down and find the service “TCP/ IP NetBIOS Helper” and double click on it to access it’s properties.
3. In TCP/ IP NetBIOS Helper properties, click on ‘Startup type:‘ and choose “Automatic” from the drop-down.
4. Click on “Apply” and then on “OK” to save the changes on your computer.
5. Coming back to Services window, select “TCP/ IP NetBIOS Helper” service and then, click on “Start the service” to start the service on your computer.
Close Services window.
Try to access the NAS drive from your computer and check if it helps or not.
Fix-2 Change WINS settings of your Ethernet-
1. Press Windows key+R to open Run window.
2. In Run window, type “ncpa.cpl” and then press Enter to open Network Connections window.
3. In Network Connections window, right click on “Ethernet” and then click on “Properties” to access it’s properties.
4. In Ethernet Properties window, double click on “Internet Protocol Version 4(TCP/IPv4)” to modify it.
5. Now, click on “Advanced” option.
6. In Advanced TCP/IP Settings window, go to “WINS” tab.
7. Under NetBIOS setting, choose “Enable NetBIOS over TCP/IP” option.
8. Finally, click on “OK” to save the changes.
9. Coming back to Internet Protocol Version 4 (TCP/IPv4) Properties window, click on “OK“.
Close Network Connections window.
Now, try to access NAS drive from your computer.
Fix-3 Delete HardwareID folder in Registry Editor-
Deleting HardwareID folder from your Registry Editor may solve this issue.
Before going ahead to the main fix, we strongly suggest you to create a a backup of the registry on your computer. After opening Registry Editor, click on “File” > “Export” to create the backup.
If anything goes wrong you can retrieve your registry by simply importing the backup.
1. Press Windows key+R to launch Run window on your computer.
2. Type “regedit” in Run window and then click on “OK“.
Registry Editor window will be opened.
3. In Registry Editor window, on the left hand side, navigate to this location-
4. Now, on the left hand side, right click on “HardwareID” key-folder and then click on “Delete” to delete it from your computer.
5. If you come across a prompt for confirmation, click on “Yes” to delete it from your computer.
Once you have deleted the key, close Registry Editor window.
Check if this works.
Fix-4 Edit Local Security Policy-
Modify Local Security Policy to fix your issue.
1. At first, click on the Search box and then type “local Security Policy“.
2. Then, click on “Local Security Policy” to open Local Security Policy window.
3. In Local Security Policy window, on the left hand side, expand-
Local Policies > Security Options
4. Now, on the right hand side of the same window, scroll down and then double click on “Network security: LAN Manager authentication level” to modify it.
5. In the next window, click on the drop-down icon to see the options.
6. From the drop-down list, choose “Send LM & NTLM- use NTLMv2 session security if negotiated“.
7. Finally, click on “Apply” and then on “OK” to save the changes on your computer.
Once done, close Local Security Policy window.
Try to log in to the NAS drive from your computer.
You will be able to access it without any further error.
Your problem will be solved.
Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems.