Mouse keeps zooming instead of scrolling in Windows 10 / 11

For more convenience windows users most of the time use the mouse for scrolling and clicking even though they have the option of a touchpad if the device is a laptop.

Recently most windows users started complaining about an issue with their mouse which is connected to their windows system. The problem is they are not able to scroll through any folders, websites, or anything, instead the mouse starts zooming them.

This has become a crucial issue since it is causing more discomfort while using the mouse for any purpose. The most obvious reason that comes to our mind is the Ctrl key on the keyboard, which when pressed, causes the mouse to zoom. So there is a possibility of the Ctrl key getting stuck on the keyboard. Also, some mouse settings might have been changed by another user unknowingly.

Keeping in mind all these possible reasons behind this issue, we have compiled a bunch of solutions below in this article which is going to help the users in resolving it.

If you are also having the same problem, don’t worry. Keep reading to learn more.

Solution 1 – Check if the Ctrl key got Stuck on the keyboard

For zooming on any image, webpage, etc. the users need to roll the scroll button on the mouse while pressing and holding the Ctrl key on the keyboard. So if by any chance the Ctrl key gets stuck while pressing or got damaged, it will be pressed all the time and no matter what you do, the mouse scroll button will only zoom on your system.

So to verify whether the Ctrl key is stuck or not, please follow the steps below.

Step 1: Open the On-Screen Keyboard software on your windows system by pressing the Windows key and typing osk.

Step 2: Then select the On-Screen Keyboard from the search results by clicking on it as shown in the screenshot below.


Open Osk 11zon


Step 3: Once the On-Screen Keyboard appears on the screen, check if both the Ctrl keys are highlighted with blue colour. If yes, it means one of the Ctrl keys on your keyboard is stuck and kept pressed continuously.


Ctrl Key Stuck 11zon


Step 4: Now you need to either buy a whole new keyboard or just contact the keyboard manufacturer to replace it if it’s under warranty or any local computer technician if they can simply repair the keyboard.

Solution 2 – Uncheck Zoom on roll with IntelliMouse in Excel

If this issue only arises while using the excel app, then you need to uncheck a setting called Zoom on roll with IntelliMouse in the Advanced options of the Excel app. We are guiding our users on how to do it using the steps explained below.

Step 1: Open the Excel app on your system by pressing the Windows key and typing excel.

Step 2: Then press the Enter key.


Windows Button Open Excel Min


Step 3: Click Options at the bottom on the left side panel in the Excel app window.


Excel Options 11zon


Step 4: Click the Advanced option on the left side as shown below.

Step 5: Then locate the setting called Zoom on roll with IntelliMouse and make sure to uncheck its checkbox.

Step 6: Once done, click OK.


Zoom On Roll With Intellimouse 11zon


Solution 3 – Disable the Pinch Zoom setting

Some windows users have claimed that they resolved this problem by doing some changes in the setting called Pinch Zoom in the mouse properties. So we recommend our users also try this method once and see if this works for you too.

Follow the steps explained below on how to do it.

Step 1: Press the Win+R keys together to open the Run dialog box.

Step 2: Type control and press Enter key.


Run Control Min


Step 3: In the Control Panel window, type mouse in its search bar and select the Change mouse settings at the top of search results by clicking on it.


Change Mouse Settings 11zon


Step 4: Then click the ELAN tab at the end of the Mouse Properties window and click the Options button as shown below.


Elan Options 11zon


Step 5: In the Elan Smart-Pad window, select the Multi-finger tab and select the Zooming option on the left side.

Step 6: Next, on the right side make sure Enable checkbox is unchecked, which is responsible for Zoom-in and Zoom-out and click OK.


Pinch Zom Disable 11zon


Solution 4 – Re-install the Mouse Driver

If the mouse driver is corrupted or not updated, the issues mentioned above in this article are bound to occur. So we will show you how you can update the mouse driver on your Windows system using the device manager with the steps below.

Step 1: Press the Win+X keys together and then press the M key once, which opens the Device Manager window.

Step 2: In the Device Manager window, double-click on Mice and other pointing devices to expand it.

Step 3: Then, right-click on the HID-compliant mouse option and then click the Update driver option from the context menu as shown below.


Update Mouse Driver 11zon


Step 4: Tap on Search automatically for drivers option and this will update the mouse driver.


Search Auto For Drivers Mouse 11zon


Step 5: Now check if the issue got resolved. If not, you probably have to reinstall the mouse driver by uninstalling the mouse driver.

Step 6: To uninstall the mouse driver, you need to right-click on the HID-compliant mouse option under Mice and other pointing devices and select Uninstall device from the context menu as shown below.


Uninstall Mouse Driver 11zon


Step 7: This will uninstall the mouse from the system.

Step 8: Now you need to restart your system and the system itself, will detect the missing driver and reinstall it again with an appropriate driver.