Is the screen of Microsoft Teams appears to be blue or gray while accessing some files? This seems to be an issue of the corrupted Teams cache that has caused this issue. So, clearing the Teams cache should help you fix the blue or gray screen issue in Teams.
Fix 1 – Quit Teams and reopen it
Quit Teams and then reopen it all together. Then, try to access the files through Teams again and test.
Step 1 – Close the Teams application on your computer. Usually, this doesn’t completely close the app. It continues to run in the background.
Step 2 – So what you have to do is to click the arrow icon on your taskbar. You can find the “Teams” icon in the system tray.
Step 3 – Then, just right-click “Teams” and tap “Quit” to quit Teams.
After quitting Teams, wait for a while. Then, launch Teams and wait for it to load up.
Now try to access the files and test.
Fix 2 – Clean the Teams cache
As we have mentioned before, this can be caused by the corrupted Teams cache, stored locally on your system.
Step 1 – While the Teams app is opened up on your system, exit it.
Step 2 – Again, click on the arrow icon on the taskbar to access the system tray. Now, right-tap the Teams icon there and tap “Quit” to exit Teams.
Step 3 – Now, right-click the Start button and tap “Task Manager” to open that up.
Step 4 – Just scroll down the streams of processes and make sure there aren’t any “Microsoft Teams” processes running in the background.
Step 5 – If you can locate any such Teams-related process, right-tap “Microsoft Teams” and tap “End task“.
Exit Task Manager.
Step 6 – Hit the Win+R keys together. This will pop up in the Run box.
Step 7 – Then, type this and hit Enter to head on to the Teams folder on your system.
Step 8 – Inside the Teams folder, select every Teams file and folder using the mouse.
Step 9 – Tap “Delete” to empty the folder.
After clearing the Teams directory, close it.
Step 10 – Now, relaunch Teams and test if this works.
Check if this works.
Fix 3 – Sign out Teams and sign in to Teams
If clearing the Teams cache doesn’t work out, sign out of Teams and then, sign in to Teams.
Step 1 – Type “Teams” in the search box located just beside the Start menu.
Step 2 – Then, click “Microsoft Teams” in the search result.
Step 3 – On the MS Teams page, click your account to open it. So, click “Sign out” to sign out of MS Teams from your system.
You will see this message –
We'll sign you out and remove any offline data, including message drafts.
Step 4 – Then, click “Sign out” to sign out of your account.
This will load up the default Teams home page.
Step 5 – If you can find your previously used account there, click that.
[Otherwise, if you want to use an alternative account, click “Use another account“. You have to log in with your account credentials.]
Now, try to access the offline files through Teams and check whether they are appearing blue or gray. Check if this works.
Fix 4 – Reset the Teams app
Try resetting or repairing Teams.
Make sure that you have closed Teams completely. Then,
Step 1 – Hold the ⊞ Win+S keys together. Next, write “Teams“.
Step 2 – Then, right-tap “Microsoft Teams” and tap “App settings“.
Microsoft Teams settings page should open up.
Step 3 – Slowly scroll down until you see the Reset section. Tap “Repair” to repair Teams.
Windows will repair Teams. When you see ✓ has appeared, launch Teams and test.
Before we proceed and do reset Teams, keep in mind that resetting Teams will remove all the offline files that you have created.
Step 4 – If Teams still doesn’t work, click “Reset” once. Further, tap “Reset” once more to reset Teams altogether.
Test Teams once more. Files won’t appear blue or gray anymore.
Fix 5 – Uninstall Teams and reinstall the app
Uninstall Teams from your system and then, reinstall the app again.
Steps to uninstall Teams
Step 1 – Simply use the ⊞ Win+X keys together to pull up the power user menu.
Step 2 – Then, click “Installed apps” from that menu.
Step 3 – Search “Teams” from the search box.
Step 4 – Wait till Microsoft Teams appears in the list. You shall find an ⋮ icon beside MS Teams. So, click that and tap “Uninstall“.
Step 5 – Just like any other app, click “Uninstall” to uninstall Microsoft Teams.
Exit Settings once Teams is uninstalled.
Steps to reinstall Teams
Step 1 – Launch Store.
Step 2 – After launching Store, type “teams” in the search box.
Step 3 – Then, click “Microsoft Teams” to open that.
Step 4 – Next, tap “Install” to install MS Teams.
Wait until Windows installs the Teams app.
Once it is installed log in using your account. Try to access the files again and test.