How to fix Microsoft Office 365 Stuck on Getting Things Ready

Many users have reported an issue while installing Microsoft Office 365 on their Windows PC. The problem is that the installer gets stuck on “We’re getting things ready” message. Once this message is seen, the user is not able to install Office 365 again. This may happen when the previous Office 365 files were not installed properly or corrupted. At times compatibility issues or the absence of certain privileges during installation may result in this error.


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Are you also stuck on the error Getting Things Ready during the Office 365 installation? Then, go ahead and read this article. Here, we have discussed some troubleshooting strategies that can help you resolve this error on your computer.

 

Fix 1 – Delete Registry Key

 

1. Press Windows and R keys simultaneously to open Run.

2. Type regedit and click on OK to open the Registry Editor.

 

Run Registry Editor Command Min

 

3. Click on Yes when prompted by UAC for permissions.

4. Navigate to the location below in the Registry.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

5. Once in the Explorer key, right-click on the DisallowRun entry on the right-side.

6. Choose the option Delete to remove this entry.

 

Registry Microsoft Windows Policies Explorer Delete Entry Disallowrun Min

 

 


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Note:-  If the Explorer folder is not found under Policies follow the steps below:

  • Right-click on Policies and choose New –> Key. Name this key as Explorer.

 

Registry User Software Microsoft Windows Policies Create Key Explorer Min

 

  • Right-click on the Explorer folder and choose New –> DWORD (32-bit) Value.

 

Registry User Software Microsoft Windows Policies Explorer Create New Entry Min

 

  • Type the name as DisallowRun for this entry.
  • Double-click to modify the value of DisallowRun. Set the Value Data field to 0.

 

Registry User Software Microsoft Windows Policies Explorer Disallowrun Entry Min

 

  • Restart the system.
  • Perform Steps 1 – 4 above.
  • Check the value of DisallowRun. If it is 1, then delete the entry as in Steps 5 and 6 mentioned above.

8. Now try installing Office again to check if the error is resolved.

 


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Fix 2 – Repair the Office Installation

 

1. Open the Run dialog using the Windows and R key combination.

2. Type ms-settings:appsfeatures and hit Enter to open Apps & Features Settings.

 

Ms Settings Apps Features Min

 

3. In the textbox below the App list, type Microsoft 365 to look for your Office installation.

4. Click on the three vertical dots associated with Microsoft 365 installation and choose Modify.

 

Office 365 Modify Installation Min

 

5. When prompted for permissions by User Access Control, tap on the Yes button.

6. In the Repair window, select the Quick Repair option.

7. Then, click on the Repair button.

 

Office 365 Modify Quick Repair Min

 

8. In the Ready to start a Quick Repair window, click on Repair again to start the process.

 

Office 365 Confirm Quick Repair Min

 

9. Check if the issue is fixed. If the problem still persists, then try using the Online Repair option at Step 6.

 

Office 365 Modify Online Repair Min

 

 

 

Fix 3 – Uninstall and Reinstall Office

 

1. Perform Steps 1 – 3 as stated in Fix 2.

2. Click on the three vertical dots next to Microsoft 365 and select Uninstall.

 

Office 365 Uninstall App Min

 

3. In the confirmation prompt, click on Uninstall again.

 

Office 365 Confirm Uninstall Min

 

 

4. Wait for the uninstallation to complete. After Office 365 is uninstalled, you need to delete the Windows Installer Packages.

5. Press Windows + R and type %ProgramFiles% and hit Enter.

 

Run Program Files Min

 

6. Here, delete the folders named Microsoft Office and Microsoft Office 15 respectively. To delete, select the folder and click on the Delete (trash) icon at the top.

 

Delete Microsoft Office Folder Program Files Min

 

7. Again, press Windows + R and type %ProgramFiles(x86)%, and hit Enter.

 

Run Program Files X86 Min

 

8. Delete the Microsoft Office Folders here as well.

9. Open Run (Windows + R). Type regedit to open Registry Editor.

 

Run Registry Editor Command Min

 

10. Copy-paste the location into the Registry’s navigation bar.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office

11. Right-click on the Office folder and choose Delete.

 

Registry User Software Microsoft Office Folder Delete Min

 

12. Go to the location below in the Registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

13. Here also, right-click on the Office folder and select Delete.

 

Registry Machine Software Microsoft Office Folder Delete Min

 

14. Restart your PC. Now try installing Office again to check if the issue is fixed.

 

Fix 4 – Use Microsoft Support and Recovery Assistant

 

1. Click on the link to go to the Microsoft Support and Recovery Assistant download page.

2. Here, click on Download to get the setup file on your system.

 

Download Microsoft Recovery Support Assistant Min

 

3. Install the Microsoft Support and Recovery Assistant using the installer.

4. You need to be connected to the internet to run the tool.

5. Once it is launched, then select Office as the app with which you are facing problems.

 

Msra Select Problematic App Min

 

6. In the next window, select the problem you are facing. Click on Next.

 

Msra Select Problem Min

 


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7. Here, select the option Yes and click on Next to continue.

 

Msra Select Machine Continue Min

 

 

8. It will ask you to sign in to your Microsoft account. Then, it will check the problem and start the installation of Office 365 on your PC.

 

 

Fix 5 – Run the Installer in Compatibility Mode

 

1. Go to the location of the Office setup file.

2. Right-click on this file and choose Properties.

 

Office Setup File Properties Min

 

3. Go to the Compatibility tab.

4. Check the box next to Run this program in compatibility mode for in the Compatibility mode section.

5. In the drop-down below this, select Windows 8 from the list.

6. Then, check the box associated with Run this program as an administrator in the Settings section below.

7. Click on Apply and then on OK.

 

Office Setup File Change Compatibility Settings Min

 

8. Check if you are able to complete the Office installation without getting stuck.

 

Thanks for reading.

 

Office 365 installation must now be complete without getting stuck on the error Getting Things Ready. We hope this article has been helpful in clearing the error for you. Comment and let us know the fix that worked for you.

 

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