Hulu is a streaming video platform offered by Walt Disney company for all the audiences who wish to watch their favourite shows, live sports, news and other event shows. It can be watched by visiting their website on our web browsers on the Windows system.
Many Windows users have complained that they were unable to watch any of the videos on Hulu when they tried accessing it on the Chrome browser. They said it stopped working on Chrome all of a sudden and they do not know why this problem arose.
We further analyzed this issue and found a few factors that might be responsible for this problem and have listed them below.
- A problem with the Chrome browser.
- An outdated Windows system.
- Extensions that were installed from third-party sources.
- Hardware Accelerations are enabled on Chrome.
- Outdated Adobe flash player.
- Corrupted cache and cookies of Hulu website on Chrome.
Don’t worry if you are also going through a similar situation like this. We have researched these above-mentioned points and gathered a bunch of solutions in this article, which will definitely resolve this issue and users will be able to watch Hulu on Chrome again.
A workaround to try – Try updating your Windows system once by going to the Settings app. Then navigate to Windows Update and click Check for updates and do the needful. After the Windows system is updated, restart your system and check if this helped.
Fix 1 – Remove the Hulu website’s cache and cookies
If the Hulu website’s cache and cookies get corrupted, this also might lead to problems while using the Hulu website on the Chrome browser. So we can try clearing the Hulu website’s cache and cookies from the chrome browser as explained in the steps below.
Step 1: Visit the Hulu website by typing the below URL in the address bar in a new tab and pressing the Enter key.
https://www.hulu.com/welcome
Step 2: This opens the Hulu homepage on the Chrome browser.
Step 3: Now click the Visit site information icon before the address bar as shown in the below screenshot.
Step 4: Select Cookies from the dropdown by clicking on it as shown below.
Step 5: This pops up the Cookies in use window on the Chrome browser.
Step 6: In this pop-up window, under the Allowed tab, select hulu.com from the list of Cookies and click Remove.
Step 7: Once it is removed, select any other cookies from Hulu on the Cookies list and click Remove again.
Step 8: Repeat the process till all the cookies of Hulu are removed.
Step 9: Then click Done to close the Cookies in use pop-up window.
Step 10: Try clearing the chrome browsing history and other site data.
Step 10: After this, relaunch the Chrome browser.
Fix 2 – Update the Chrome browser
If the Chrome browser is out of date, it may cause issues when playing videos or visiting websites. So, let us update the Chrome browser and see if it helps.
Step 1: Open the Chrome browser.
Step 2: Then click the three-dot menu at the top right corner of the Chrome window.
Step 3: Hover over the Help option in the list as shown below.
Step 4: Now choose About Google Chrome from the section as shown in the below screenshot.
Step 5: This opens the About Chrome page and you can check if Chrome is up to date or not.
Step 6: If any updates are available, it will automatically check and install them.
Step 7: After that, restart the system once.
Fix 3 – Reinstall the Chrome browser
If updating the Chrome browser did not help you, then you can probably reinstall the chrome browser.
Follow the steps given below on how you can reinstall Chrome on your system.
Step 1: Press the Windows and R keys together to open the Run box.
Step 2: Type appwiz.cpl in the textbox and press Enter key.
Step 3: Once the Programs and Features wizard opens, search for Google Chrome from the list and select it.
Step 4: Then click Uninstall at the top of the wizard.
Step 5: This starts uninstalling the Chrome browser and once done, close the wizard.
Step 6: Now visit the Chrome download website and click the Download button as shown below.
Step 7: This will download the Google Chrome set-up file.
Step 8: Go to your Downloads folder and double-click on the Chrome setup file to start installing the Chrome browser.
Step 9: Follow the onscreen instructions to install the chrome browser.
Step 10: When done, restart the system.
Fix 4 – Disable the Extensions on Chrome
This issue is sometimes caused by extensions installed from untrustworthy third-party sources. We suggest that our users disable these Chrome extensions.
Here are the steps on how to disable the extensions on Chrome.
Step 1: In a new tab on the Chrome browser, type the below line in the address bar and press Enter key.
chrome://extensions/
Step 2: This opens the Extensions page on the Chrome browser.
Step 3: Click the toggle button of the extension that you want to disable as shown in the below screenshot.
Step 4: Now repeat the same with all the extensions and disable them.
Step 5: Relaunch the chrome browser and see if this worked.
Fix 5 – Create a new Chrome profile
If there is some problem with your Chrome profile, it might throw such errors or problems on the Chrome browser. So let us try creating a new chrome profile and try browsing the Hulu website using this newly created chrome profile.
Step 1: Launch the Chrome browser on your system.
Step 2: Then click on the profile icon on the top right part of the Chrome app window.
Step 3: Select Add button at the bottom of the list under the Other profiles section as shown below.
Step 4: This opens the Set up your new Chrome profile window.
Step 5: If you have another sign-in detail created for this profile, you can click Sign in and continue creating the new profile.
Step 6: Or else, you can click the Continue without an account option as shown in the image below.
Step 7: Enter the profile name in the textbox at the top.
Step 8: Then select a Theme color you like and select the Create a desktop shortcut checkbox if you want to open Chrome using this profile from the Desktop.
Step 9: Finally, click Done.
Fix 6 – Turn Off the Hardware Acceleration
If you are facing an issue like some webpages are not working or the chrome itself got stuck or hanged, then it is probably caused due to the feature called Hardware Acceleration. So we need to disable it in order to resolve this type of issue.
Step 1: After you open the Chrome browser, open its Settings page.
Step 2: To do so, press the Alt + F keys together and then press the S key again on the keyboard.
Step 3: In the Settings page, click the System option on the left side as shown below.
Step 4: On the System page on the right side, click the Use hardware acceleration when available option’s toggle button once to turn it Off.
Step 5: After you have disabled it, you should relaunch the Chrome browser by clicking the Relaunch button that appeared as shown below.
Fix 7 – Update the Widevine Content Decryption Module
Some Chrome users claimed to have resolved this issue by updating the Widevine Content Decryption Module in Chrome. So we advise our users to update this module in Chrome using the steps explained below.
Step 1: Make sure all the chrome and its processes are closed from the task manager.
Step 2: Now press the Windows and R keys together on the keyboard.
Step 3: Type the path given below in the textbox of Run and press the Enter key.
C:\Program Files\Google\Chrome\Application
Step 4: This opens the Application folder on the system. Look for the folder which has only numbers in its name and open it.
Step 5: In this folder, select the WidevineCdm folder and press the Delete key.
Step 6: After it is deleted, open the Chrome browser and in a new tab, type the below line in the address bar and press the Enter key.
chrome://components
Step 7: Scroll down the Components page and click Widevine Content Decryption Module‘s Check for update button as shown below.
Step 8: This will check for any latest updates and once it is updated, relaunch the Chrome browser.
Fix 8 – Disable Hardware Media Key Handling Flag on Chrome
You can also try disabling the Hardware Media Key Handling flag on the chrome browser and many users have fixed this issue on their system by doing this technique. We suggest you also try it.
Step 1: Launch the Google Chrome app on the system.
Step 2: Then in a new tab, type the below line in the address bar and press the Enter key.
chrome://flags/#hardware-media-key-handling
Step 3: After that, select Disabled from the dropdown menu of the Hardware Media Key Handling option.
Step 4: Once done, a Relaunch button appears at the bottom of the page.
Step 5: Just click the Relaunch button to relaunch the Chrome app.