How To Fix Mouse Scroll Wheel Not Working Issue In Windows 10

The mouse device sometimes do not work which leads to scroll issues. If you are one of them who is facing the scroll issues here are some solutions which you can try and get rid of the problem. The issues might be due to some setting changes in your device, or using outdated drivers, the least case would be the device itself would have an issue. So let us see the different cases and try to solve it.

Method 1: Enable and Disable Scroll Inactive Feature In Windows

 

Step 1: Open Windows settings using Windows + I keys together

Step 2: Click on Devices

 

Devices

 

Step 3: On the left side, click on Mouse option

 

Mouse

 

Step 4: Disable the “Scroll inactive windows when I hover over them” option by clicking on the toggle bar below it



 

Scroll Off

 

Step 5: Wait for few seconds and then enable it again by clicking on the same toggle bar again (blue color should be present in the toggle bar)

 

Scroll On

 

Step 6: Repeat step 4 and step 5 few times and then check if the issue is solved.

 

Method 2: Enable Smooth Scrolling

 

Step 1: Open the browser, copy the following and paste it in the search bar of the browser and hit enter

chrome://flags/

 

Chrome Flags

 

Step 2: Scroll down and search for smooth scrolling

 

Smooth Scroll

 

Step 3: Once you find it, select enabled from its dropdown

 

Enabled

 

Step 4: Click on relaunch button at the bottom to apply the changes and restart the browser. Then check if the scroll wheel not working issue is solved.

 

Relaunch

Method 3: Disable The Browser Extensions

 

Step 1: Open the browser here I will use Chrome browser. Click on the three dots at the top right corner

Step 2: From the appeared list click on more tools

 

More Tools



 

Step 3: In the fly out option select extensions

 

Extensions

 

Step 4: Disable all the extensions by clicking on the toggle bar in it (the blue color on the toggle bar should disappear).

 

Disable

 

Sometimes this method solves the issue so check if the mouse scroll issue is resolved. Else try with below methods

 

Method 4: Add Smooth Scrolling Extension

 

Note: This method is applicable for Logitech Mouse users

Step 1: Open the browser and check for Logitech smooth scrolling extension

Step 2: Click on Add to chrome button

Step 3: In the appeared pop up click on add extension and then check if it gets solved.

 

Method 5: Restore Chrome To Its Default Settings

 

Step 1: Open the browser and click on the three dots at the top right corner

Step 2: From the appeared list click on Settings

 

Settings

 

Step 3: On the left click scroll down and click on Reset and clean up

 

Reset

 

Step 4: At the right, click on restore settings to their original defaults

 

Restore Settings

 

Step 5: In the appeared window click on reset settings button

 

Reset Settings

 

Method 6: Adjust Mouse Wheel Settings

 

Step 1: Open the run prompt using Windows + R keys together

Step 2: Type main.cpl in the run prompt and hit enter. This will open the mouse properties window

 

Main Cpl

 

Step 3: Go to the wheel tab

Step 4: Adjust the number of lines to scroll and few mouse scroll settings. Later check if the issue is solved.

 

Wheel

Method 7: Update The Mouse Drivers

 

Step 1: Open the run prompt using Windows + R keys together

Step 2: Type devmgmt.msc in the run prompt and hit enter. This will open the device manager window

 

Device Management

 

Step 3: Expand Mice and other pointing devices by clicking on the arrow beside it

Step 4: Select your device and right click on it

Step 5: From the list click on update driver

 

Update Driver

 



Step 6: Once the device is updated, restart the system and then check if the issue is solved.

 

Method 8: Reset The PC

 

Step 1: Open the windows settings using Windows + I keys together

Step 2: Click on update & security

 

Update Security

 

Step 3: On the left side click on recovery option

 

Recovery

 

Step 4: At the right side under reset this PC option, click on get started button

 

Get Started

 

Step 5: In the appeared window select keep my files option and then proceed. This will reset the PC and also keep all your files

Step 6: Once reset is done check if the issue is solved.

 

Method 9: Keep The Mouse Clean

 

Keep your mouse clean especially the gap beside the mouse wheel. This is the area where most of the dust will be placed which can cause scroll issues. Keeping clean would improve the movement of wheel.

 

Method 10: Hardware Issues

If you are still facing the issues after trying all of the above methods then contact the mouse manufacturer for the replacement if you have a valid warranty. If not then purchasing a new mouse device is the last option.

Tip: For non windows users try re-installing the software that came along with the mouse. Also try installing the latest mouse driver suitable for your OS from the manufacture website.

That’s it! I hope this article is helpful. Let us know which of the above method worked for you. Thank you!!