Cannot Connect to iTunes Store Error on iPhone, How to Fix

There are lots of applications, movies, music, and so on, available on the App Store for iPhones which can be downloaded and installed by users. Recently, when many iPhone users tried launching the App Store for downloading apps, files, etc., it threw an error message that said: “Cannot Connect to iTunes Store“.

Because of this error message, it is not allowing iPhone users to access anything on the App Store such as downloading and installing any application.

The reasons that might be responsible for this issue are listed below.

  1. The wrong date and time are set on iPhone.
  2. The Apple server is down.
  3. Low Internet connection.
  4. Outdated iOS software on the iPhone.
  5. Technical issue with the App Store.

In this article, you will learn how you can fix this issue using the tips explained below.

Fix 1 – Switch to cellular data

Turn off the WiFi and switch to cellular data and then try again.

Fix 2 – Refresh the Network Connection

Step 1: Launch the Control Centre screen on your iPhone.

Step 2: To do this, you need to swipe down your iPhone screen from the top right side.

Step 3: When the control centre appears, tap on the Airplane Mode option at the top left corner to enable it as shown.


airplane mode enable 11zon


Step 4: Once it disconnects all the network connections from the iPhone, wait for some time.

Step 5: Now disable the Airplane Mode by simply tapping on its icon from the Control Center screen as shown in the below image.


airplane mode disable 11zon


Fix 3 – Check the Status of the Apple Server

The issue we discussed in the article above can occur on any iPhone if the Apple server is down for routine maintenance or other obvious reasons. So you need to first verify whether the Apple Server is down or not.

If you find that the Apple Server is down, we suggest you wait for a few hours and try again later to access the App Store.

Fix 4 – Use Mobile Data for Internet

This method tells you to turn off the Wi-Fi option and make use of Mobile Data for the internet connection on your iPhone using the steps below.

Step 1: Open the Settings app first and go to the Mobile Data option.


mobile data 11zon


Step 2: Here you have to enable the Mobile Data option by clicking on the toggle switch to green color as shown below.


enable mobile data 11zon


Fix 5 – Force Close the App Store and Reopen it

Step 1: You need to first open the App Switcher on your iPhone by swiping up from the bottom left side of the iPhone screen.

Step 2: Once App Switcher is open, search for the App Store from the list of apps that are running in the background.

Step 3: Swipe it upward to force close it.


app store force close 11zon


Step 4: After it is closed, go to the home screen and reopen the App Store by clicking on its icon.

Fix 6 – Set Date and Time Automatically

Step 1: Go to the Settings page.

Step 2: Tap on the General option as shown in the below screenshot.


general settings 11zon 3


Step 3: Select the Date & Time option by clicking on it.


date and time 11zon


Step 4: Now enable the Set Automatically option by toggling its switch to green as shown below.


enable Set Automatically 11zon


Additional Fix

  • Update the iPhone – Many iPhone users have found that because their iOS software was not updated to the latest version, it was throwing several issues with iPhone and after they updated it, most issues got cleared easily. So try updating your iPhone software.