Background Installation Ran Into a Problem Microsoft Office Error Fix

While installing Microsoft Office on the PC, you might have come across the error that says

Background Installation Ran Into a Problem

For the detailed error message, please refer to the below screenshot.



Background Installation Ran Into A Problem



Possible causes for this error are :

  • The issue with the registry settings in the system
  • Not being able to communicate with Office Activation services

In case you are facing this error, there is nothing to worry about. In this article, we have sorted and come up with a list of fixes that might help you resolve the issue.

Fix 1: Quick Repair of MS Office Application

Step 1: Hold the keys Windows+r together

Step 2: In the Run window, type appwiz.cpl, and hit Enter 



2021 03 03 17h40 32



Step 3: In the Program and Features window that opens, locate Microsoft Office Suite or Microsoft 365. Right-click on it and select Change



Change Option



Step 4:  If the UAC pops up asking for permissions, click on Yes

Step 5: In the appearing window, check Quick Repair.

Step 6: Click on the Repair button



Quick Repir



Step 7: Follow the instructions shown and repair the Office programs.

Step 8: If the issue is encountered due to a corrupted Outlook application, this fix will resolve the issue.

Step 9: Restart the application and check if the issue has fixed.

Step 10: If the error is still seen, try choosing Online Repair and click on Repair



Online Repair



Step 10: In the Ready to start an Online Repair Dialog, click on Repair



Confirmtion For Repair



Restart the application and check if the error has been fixed.

Fix 2: Review Microsoft Office Alerts using Event Viewer

Step 1: In the search box located in the taskbar type Event Viewer.

Step 2: From the right-hand side, click on Run as administrator. This will open the Event Viewer application with Admin rights



Eventviewerin Start Min



Step 3: In the Event Viewer window, from the left-hand side menu, choose to click on Applications and Servies Logs and then choose Microsoft and within it click on Microsoft Office Alerts or OAlerts






Step 4: Now, read the description and see what exactly is causing the issue.

Step 5: If you think, it is a system-related issue, then run an SFC scan.

Step 6: Open Run Dialog. Use the shortcut Window+r

Step 7: In the Dialog, type cmd and press Ctrl+Shift+Enter. This opens the Command prompt with Admin rights.






Step 8:In the command prompt window that opens, just type the below command and hit Enter

sfc /scannow



2021 02 28 18h01 36



After the scan completes, the corrupted files will be repaired.

Fix 3: Update MS Office

Step 1: Open any MS Office Application. For demonstrating we will be using Outlook. However, any application should be similar.

Step 2: Click on File from the top menu options


File From Menu


Step 3: In the appearing window, Select the Office Account from the left-hand side

Step 4: Click on Update Options

Step 5: From the drop-down menu choose Update Now


Update Office Min 1 Min



Once the application is up to date, check if the error resolves.

Fix 4: Uninstall and Re-install MS Office

Step 1: Open Run Dialog

Step 2: In the Run dialog, type appwiz.cpl, and hit Enter 



2021 03 03 17h40 32



Step 3: In the Program and Features window that opens, locate Microsoft Office. Click on Uninstall as shown below



Uninstall Ms Office

Step 4: Now, re-install Microsoft Office from Your Microsoft Account Page.