For performing some events on your iPhone successfully, it will require you to enter your Apple ID’s password such as signing out from the iPhone, downloading and installing any applications on the iPhone, etc.
After entering the Apple ID password, many iPhone users have received an error message on their iPhones that says as follows.
There was a problem connecting to the server.
This did not let the iPhone user perform those tasks on the iPhone. There could be a number of reasons why such an error message is being flashed on the screen and they could be due to network settings issues, outdated iOS software on the iPhone, wrong date and time set on the iPhone, etc.
In this post, you will learn how to fix this error message and successfully verify the Apple ID using the following troubleshooting ideas explained below.
Preliminary Tips to Try
- Check the Internet connection – In order to verify the Apple ID password on the iPhone, it needs to have a strong Internet connection on your iPhone. So check whether you have a good internet connection by restarting the Wi-Fi router or switching to the mobile data. You can also check if the VPN is connected and you should disable it if connected.
- Find out if the Apple Server is down – It could be possible that the Apple server may be down for some obvious reasons. You need to first find out the Apple server status and if it is down, you can wait for a few hours and try again later.
- Update the iOS software – When the iOS software on the iPhone is not updated for some reason, it might be the cause why you are facing such an error message. So we suggest you update the iOS software to the latest version.
- Force Restart the iPhone device – Several things happen within the iPhone if the user uses it carefree and some internal minor issues occur on the iPhone. This can be completely cleared by simply force restarting the iPhone.
Fix 1 – Set the Correct Date and Time on your iPhone
Step 1: You should first open the Settings app on your iPhone.
Step 2: Then click on the General option.
Step 3: After that, select the Date & Time option from the list.
Step 4: You should now enable the Set Automatically option’s toggle button by clicking on it as shown below.
Fix 2 – Change the Apple ID Password
Step 1: For this, you need to launch the Settings app.
Step 2: Select the Profile Name at the top as shown.
Step 3: After the Apple ID page opens, tap on the Password & Security option.
Step 4: Click on the Change Password option and follow the onscreen instructions to update the Apple ID password.
Step 5: After you have successfully changed the password, try again and see whether you are receiving the error message or not.
Fix 3 – Enter the Verification Code on your iPhone
Step 1: Launch the Settings page on the iPhone and tap on the Profile Name at the top.
Step 2: Select the Password & Security option by tapping on it.
Step 3: Scroll down and tap on the Get Verification Code option.
Step 4: You will then receive the verification code on your device.
Step 5: Now use this verification code on the iPhone having this error message.
Fix 4 – Reset Network Settings on the iPhone
Sometimes, due to the internal changes done to the network settings on the iPhone, such error messages tend to occur and these things are very difficult to find out. So the solution to this would be by performing the reset network settings on the iPhone. Try doing this method and this should resolve the issue.
In spite of resetting the network settings, if you are still facing this problem on your iPhone, you can try resetting all settings on the iPhone.
Fix 5 – Remove Unnecessary Devices from your iPhone
Step 1: Go to the Settings app and select the Profile Name at the top as shown.
Step 2: Now let it load all the devices on the Apple ID page.
Step 3: After it loads, scroll down the Apple ID page to the bottom.
Step 4: You should now remove those devices from the list of devices that are not needed anymore.
Step 5: To do that, simply tap on it and click on Remove from Account at the bottom.
Fix 6 – Erase your iPhone via Find My
Step 1: Open the web browser on your iPhone and visit the iCloud webpage.
Step 2: After visiting the iCloud page, sign in using your Apple ID details.
Step 3: Once you have successfully signed in, tap on the menu icon at the top as shown below.
Step 4: This will pop up the Apps list.
Step 5: Click on the Find My option.
NOTE – Before loading, it might ask you for the password. Please enter it to continue.
Step 6: Once it finds and loads all your devices, select your device by tapping on it.
Step 7: It will pop up a menu window on the webpage.
Step 8: Click on the Erase iPhone option as shown.
Step 9: From here onwards follow the onscreen instructions to carry out the process.