Most of the time, when the user clicks on the Windows Welcome Screen, the Login Screen doesn’t appear. That is, the Windows is stuck on the Welcome Screen. It generally happens after the update. At times, the mouse operation doesn’t wake the system. Weirdly, keyboard operation does.
In this article, let us discuss some easy fixes to overcome the issue to ensure a smooth login to the system.
NOTE: Make sure you follow the steps in the same order as listed below. In Fix 3, we open Safe Mode with Networking and the fixes below are to be executed in the same mode.
Table of Contents
Fix 1: Use the keyboard instead of a mouse
If you notice that clicking the mouse doesn’t make any difference, try hitting some keys on the keyboard.
Personally, hitting the Enter key works for me. Many users have reported that holding Ctrl+Shift+Enter has worked for them.
Fix 2: Uninstall the latest Updates installed in the system
1. Hold the Shift key from your keyboard and then click on restart to restart your Computer.
2. Do not release the shift key, till the computer proceed with restart.
3. In the appearing window, choose Troubleshoot.
4. Now, click on Advanced Options.
5. Click on the Uninstall Updates option as shown below.
6. Now, choose Uninstall latest quality update option.
7. Now, restart the system normally and check if you can log in.
8. If you see the same issue again, repeat steps 1 to 5 and then select the option Uninstall latest feature update.
9. Restart the system normally and check if you can log in.
Check if this helps. If not, try the next fix.
Fix 3: Disable Credential Manager in Safe Mode.
1. Hold the Shift key and press the power button.
2. Don’t release the Shift key. Hold it and press the power button again to start the system.
3. In the appearing window, choose Troubleshoot.
4. Now, click on Advanced Options.
5. Click on the Startup Settings option.
6. Click on the Restart.
7. Press the F7 key from your keyboard and hit Enter.
8. Holding the keys Windows+R, open the Run dialog.
9. Enter the command services.msc and press Enter.
10. In the Services window that opens, scroll down and locate the Credential Manager service.
11. Double-click on the Credential Manager service.
12. From the Startup type drop-down menu, choose Disabled.
13. Click on the Stop button, under the Service Status section.
14. Click on Apply and then click on the Ok button.
Check if this fix helps. Restart the system and check if you can log in to the system.
Fix 4: Run the SFC and DISM Scans in the Safe Mode.
1. Open the system in Safe Mode with Networking. Follow steps 1 to 7.
2. Open Run Dialog holding the keys Windows+R.
3. Enter cmd and press the keys Ctrl+Shift+Enter. This opens Command Prompt in Administrator mode.
4. In the USer Access Control window that shows up, click on Yes.
5. Enter the below commands one after the other. These commands will repair any corrupt files in the system.
sfc /scannow Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth
6. After performing both the scans, restart the system.
Check if this helps. Go to the welcome screen and check if you can log in.
Fix 5: Update the Display Driver.
1. Open the Run Window by holding the keys Windows+r.
2. Enter devmgmt.msc, and hit OK.
That’s All.
We hope this article has been informative. Kindly comment and let us know the fix that helped you solve the issue.
Anusha Pai is a Software Engineer having a long experience in IT industry and having a passion to write.
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