AMD optimizes their whole lineup of graphics card with periodical updates aligned with the release of the major games on PC. AMD updates their proprietary AMD Adrenalin software along with the graphics driver updates. The contradiction in the graphics driver and the Adrenalin software may throw up this error message, “The version of AMD Radeon software is not compatible with the graphics card” on the user’s computer.
Fix 1 – Roll back the driver
You have installed a new driver, but Windows have loaded up an older driver in its place. So, you have to roll back that driver update.
Step 1 – To do this, search for “device” from the search box.
Step 2 – Next, tap the “Device Manager” to open it up.
Step 3 – Now, expand the “Display adapters” section.
Step 4 – Next, right-click the display adapter there and click “Properties“.
Step 5 – Go to the “Drivers” tab.
Step 6 – Next, tap the “Rollback driver” to roll back the driver update.
Your Windows system will sometimes restart during the process.
NOTE – If you are using an AMD processor device, it bound to have an in-build Radeon graphics card. We often see that this driver is disabled as the main GPU driver is active. In that case, you have to re-enable that driver first.
Step 1 – Open up the Device Manager.
Step 2 – Next, right-click the graphics driver there and click “Enable device” to enable the graphics driver.
Now, you may execute the aforementioned steps to fix the problem.
Fix 2 – Download and install the AMD drivers manually
You can download the AMD graphics driver manually and install it to solve the issue.
Step 1 – Reach the AMD driver support page.
Step 2 – Specify your product type, model, line and family to specify the correct GPU driver.
Step 3 – On the following page, select your OS.
Step 4 – Now you shall have the option to download the latest version of the GPU driver and the AMD Adrenalin app. Download these two.
Step 5 – Run both the GPU software (driver package) and AMD Adrenalin tool and install them on your computer.
Once you have installed both the software programs, the problem of the contradiction between the app version and driver version will be gone.
Fix 3 – Disable driver updates through gpedit
Windows has a tendency of upgrading the display drivers automatically. You may block them using policy editor (Applicable only to Windows Pro users).
Step 1 – Write “group policy” from the search box.
Step 2 – Later, open up the “Edit Group Policy” to open it up.
Step 3 – Go this way ~
Computer Configuration > Administrative Templates > Windows Components > Windows Updates > Manage updates offered from Windows Update
Step 4 – Tap to open the “Do not include drivers with Windows Updates” option there.
Step 5 – Set this to “Enabled” mode and click “Apply” and “OK“.
Once you have applied the group policy, you can restart your system. This will put an end to the potential conflict in the version difference of two AMD programs.
Fix 4 – Use the AMD Software Compatibility tool
You may use the AMD Software Compatibility tool to let it take care of the situation itself.
Step 1 – Download the AMD Software Compatibility tool.
Step 2 – Once you have downloaded the tool, run it on the system to check for potential compatibility issues on the device.
Let it complete the check and test later.
Hope these tips have helped you!