OneDrive installation Error Code 0x80040c97 in Windows 10 Fix

While installing the OneDrive on your Windows 10, the installation process may crash and show up this error message – ‘OneDrive installation error code 0x80040c97’. This problem usually occurs if there is an existing OneDrive application already installed. Though you may see the same message due to functional issues. Whatever may be the reason, if you want a quick resolution for this problem, follow these fixes.

Workaround:- Try running the exe files as administrator, by right clicking on it and choosing run as administrator.

Fix 1 – End the OneDrive process and uninstall, re-install the OneDrive

Follow these steps.

Step 1 – Terminate existing OneDrive process

1. Press the Windows key+X keys together.

2. Then, click on the “Windows PowerShell(Admin)” to access the PowerShell window.

 

Powershell Windows Key X

 

3. Once the PowerShell window appears, type this code into it and hit Enter to execute the command.

taskkill /f /im OneDrive.exe

 

Task Kill Onedrive

 

Once you have done that, close the PowerShell window. This will kill all the running OneDrive processes on the system.

 

Step 2 – Uninstall the OneDrive application



1. You have to right-click on the Windows icon and click on the “Run“.

2. Then, write “appwiz.cpl” and hit Enter.

 

1 Run Appwiz

 

3. Once the Program and Features window opens up, right-click on the “Microsoft OneDrive” app and click on “Uninstall“.

 

Onedrive Uninstall Min

 

Follow the on-screen instructions to completely remove the OneDrive app from the system.

Restart your computer.

Step 3 – Install OneDrive from Store

1. At first, open the Microsoft Store on your computer.

2. Then, type “OneDrive” in the search box.

3. Then, click on the “OneDrive” from the search results.

 

Onedrive Min

 

4. Click on “Get” to get the OneDrive app.

 

Get Onedrive Min

 

11. Finally, click on “Install” to install the OneDrive app on the system.

 

Install Min

 

Open the OneDrive from the search box and check it out.

[NOTE

Installing the OneDrive app from Store is preferred over using the traditional app for many reasons.

But if the OneDrive from Store isn’t available or can’t be installed, you can do this –

a. Go to the official Microsoft OneDrive Download page.

b. Click on “Download” to download the setup and install it on your computer.

 

Download Onedrive Setup Min

 

Wait for the installer to download.

c. Simply, double-click on the “OneDriveSetup“.

 

Onedrive Setup Min

 

Follow the on-screen instructions to complete the process.

]

 

Fix 2 – Run the installer as an admin

1. Just open the location of the OneDrive installer.

2. Then, right-click on the “OneDrive Setup” and click on “Run as administrator“.

 

Onedrive Run As Admin

 

Follow the steps to install the OneDrive on your computer.

 

Fix 3 – Alter the registry entry

You can alter the registry editor entry to fix this problem.

1. What you have to do is press the Windows key and the key together.

2. In the Run terminal, write “regedit” and click on “OK” to access the Registry Editor screen.

 

Regedit In Run

 

NOTE

After the Registry Editor opens up, click on “File” and click on “Export” to create a new backup on your computer.

 

Export Registry

 

If anything goes out of hand while altering the registry, you can easily retrieve the registry back to normal.

3. After taking the backup, go to this location-

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows

 

4. Check if there is any ‘OneDrive’ key.

5. Otherwise, right-click on the “Windows” key.

Then, click on “New>” and then on “Key“.

6. Next, name the key as “OneDrive“.

 

New Key Min Min

 

7. Now, right-click on the “New>” and then click on “DWORD (32-bit) Value“.

 

New Dword Min

 

8. Name the key as “DisableFileSyncNGSC“.

9. Then, double click on the “DisableFileSyncNGSC” key to modify it.

 

Disablefilesync Dc Min Min

 

10. After that, you have to type “0” in the ‘Value data:’ box.

11. Click on “OK” to save this change.

 

Disable Ngsc 0 Ok Min

 

After that, close the registry editor window. Restart your computer.

 

Fix 4 – Use an older version of OneDrive

Some users have fixed the issue by using the older versions of OneDrive.

Step 1 – Terminate existing OneDrive process

1. Right-click on the Windows icon and click on the “Windows PowerShell(Admin)” to access the PowerShell window.

 

Powershell Windows Key X

 

2. Once the PowerShell window appears, write down this command and hit Enter to kill the running OneDrive processes.

taskkill /f /im OneDrive.exe

 

Task Kill Onedrive

 

Once you have done that, close the PowerShell window.

Step 2 – Uninstall the OneDrive application

1. Next, press the Windows key+R keys together.

2. Then, type”appwiz.cpl” and hit Enter.

 

1 Run Appwiz

 

3. You have to locate the “Microsoft OneDrive” from the list of installed apps.

4. Right-click on the “Microsoft OneDrive” app and click on “Uninstall“.

 

Onedrive Uninstall Min

 



Now, wait for Windows to uninstall the OneDrive app from your computer.

Restart your computer to reset the cache.

 

Step 3 – Download and install older versions of OneDrive

1. To download the older version of OneDrive, go here.

2. As this is a Vietnamese website, you have to translate it. Upon opening the website you will notice a prompt to change the language.

3. Click on “English” to translate the page.

 

English Min

 

4. You will see a list of versions of the OneDrive apps.

5. After that, click on “See more” to view the full list of OneDrive apps.

 

See More Min

 



6. Then, press the “Ctrl+F” keys together.

7. Paste this version in the search box. It will highlight the particular version you are looking for.

19.152.0801.0008

 

Ctrl F Min

 

8. Then, click on the “Download” beside the highlighted version to download the setup file.

 

Download It Min

 

Once you have downloaded the setup file, close the browser window.

9. Then, go to the location where you have downloaded the setup file.

10. Next, double click on the setup file to run it.

 

Onedrive Setup Min

 

Wait for the installation process to be over. This time you won’t face the error code 0x80040c97. Your problem is solved.