You have a crucial meeting to attend but some contacts from outlook are not appearing on Microsoft Teams. So, what should you do? Don’t worry. Sometimes the account address book is not properly synced with the Teams. So, follow these quick steps to find all your contacts on Teams again.
1. Close Teams. Then, open the system tray and right-click the Teams icon. Then, click “Quit” to close it. Wait for a few minutes and re-open Teams. If it was just a bug, all the contacts should appear again.
Fix 1 – Search for the right group/team
If you have multiple accounts, maybe you are searching in the wrong group this whole time. The person on another account will never appear in the search results of another account/group.
Step 1 – Open Teams. There, click on your profile picture. You can find the list of accounts there.
Step 2 – Now, choose the particular account where you may find the contact.
In this process, you may have to use the account password while logging in.
Step 3 – Once you are there, now, search for the user once again.
This simple thing is often mistaken. So, test whether you can find the contact.
Fix 2 – Import the contacts
You have to reimport the contacts from the Outlook address book.
Step 1 – Open Outlook.
Step 2 – Now, you should already be at the “Home” tab. There, click on the “Address book” to open it up.
Step 3 – Now, select the account that you are using Teams from the drop-down list.
Step 4 – Then, select all the accounts from the list of accounts.
Step 5 – Next, click “File” and click “Add to contacts” to add the contacts.
Now, check whether all the Outlook contacts are synced.
This process takes several hours or an entire day to complete! You can open Teams and check whether you can see your contacts or not.
Fix 3 – Log out and relog in
Sometimes simple bugs can cause this problem. So, just log out of Teams and re-login using the same Microsoft account.
Step 1 – Open Microsoft Teams.
Step 2 – Then, click on your account and click “Sign out” from the Teams account.
Wait until Teams sign out.
Step 3 – It will automatically pull up the front page of Teams along with the saved account.
Step 4 – So, tap your account to log in with that. You don’t even have to enter your account password.
Wait until Teams logs you in.
Check if this solves the problem.
Fix 4 – Turn off the Scoped Search
The Scoped search feature is available with the Microsoft Teams Admin Center for organizational users. IT admins can use this narrow down the search result of a particular level of employees. You have to ask your IT admin to do this.
Step 1 – Open the Microsoft Teams Admin Center on your system.
Step 2 – When the page opens up, head on to the Org-wide settings. There, tap “Teams settings“.
Step 3 – Now, on the right-hand pane, find Search settings. There, set the “Scope directory search using an Exchange address book policy” to “On” mode.
Once you have turned this setting On, try to find the contact again in the address book. Check if this works.
Fix 5 – Don’t use Teams as the chat app for Office
Teams have a dedicated switch for organizational usage which links you to the Outlook profile. Turning it off may help you resolve the problem.
Step 1 – Launch Teams, if it is minimized in the system tray.
Step 2 – There, you will notice three dots on the menu bar and click “Settings“.
Step 3 – Once you have opened it up, select the “General” section from the left-hand pane.
Step 4 – There, on the opposite side of the screen, untick the “Register Teams as the chat app for Office” box.
After this, you may have to restart Office 365 applications (mainly Outlook) to save this change.
Now, you can easily find the contacts in Teams.
Fix 6 – Reset Teams status
This is another quick fix that you can try. Resetting the Teams status may fix the issue.
Step 1 – You can do this from Teams menu. So, click on your profile picture where you can see the status.
Step 2 – Here, you can see the current account status. Then, click “Reset status” to reset the status on Teams.
After resetting the status, try to search for the missing contact once again.
Fix 7 – Remove Teams settings file
Teams settings file contains all the settings data of the local machine. So, if it is corrupt, this contact problem may arise.
NOTE – Before you do this, make sure that you have closed Teams. Usually, teams continue to run in the background even when you closed the desktop appearance. So, in that case, quit it from the system tray.
Step 1 – You have to find this in Teams local folder. So, open File Explorer.
Step 2 – Now, this file is hidden inside a covert folder.
You can unhide the files, and folders by following these steps –
1. Hit the Win key+R keys together to bring up a Run box.
2. Then, write this and click “OK” to open the folder settings.
3. Next, switch over to the “View” pane.
4. Here, you will find the Hidden files and folders setting.
5. Then, toggle the “Show hidden files, folders, and drives” option.
6. Don’t forget to save these changes with simultaneous clicks on “Apply” and “OK“.
Step 3 – So, paste this in the address bar and hit Enter.
Step 4 – Once you are inside the Teams folder, find out the “settings.json” file and click “Delete” to remove it from your system.
After this, close File Explorer.
Fix 8 – Clean Teams cache data
Teams cache deletion is your go-to solution if everything so far has failed.
Step 1 – Open the Run box. To do that, press the Windows key+R keys together.
Step 2 – Then, type this there and hit Enter.
This local folder contains all the files associated with Teams.
Step 3 – Now, you have to select these folders –
application cache\cache blob_storage Cache databases GPUcache IndexedDB Local Storage tmpdelete teams cache files
Step 5 – Then, hit the “Delete” key on your keyboard to clean the folder.
After deleting the contents, close everything.
Fix 9 – Update Teams
Teams updates on a regular basis. So, if you haven’t updated it in a while, check for updates.
Step 1 – Open Teams, if it is closed/ minimized.
Step 2 – Then, click on the ⋯ and tap “Check for updates” to check the latest version of Teams.
Teams will automatically check for the latest version of the app, and download in the background.
When it is updated, restart Teams once to complete the update process.
Check if this solves the problem.
Fix 10 – Check out Teams on the web
Despite trying so much, if you can’t get the Teams app on your desktop working, check out the Teams on the web. It features the same UI as the app does.
Step 1 – Open any browser (Edge, Chrome, or anything else).
Step 2 – Then, head on to the Teams page.
Step 3 – Here you have to use your account credentials to log in to Teams.
You can search for the missing contact here.
Fix 11 – Uninstall and reinstall Teams
If nothing so far has worked for you, you can just uninstall Teams and reinstall it.
Step 1 – You have to find Teams.
Step 2 – Then, right-click the “Microsoft Teams” and click “Uninstall“.
Step 3 – Uninstall prompt should appear. Then, click “Uninstall” to uninstall it.
After uninstalling Teams, open Store.
Step 4 – Search Teams using the search box and open the Microsoft Teams app.
Step 5 – Then, click “Install” to install the Teams app.
After installing this, open and log in using your account. Now, wait for all your contacts to get synced in.
Hope this solves the issue for you.